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- Tasks: Assist customers, promote offers, and handle cash in a vibrant gaming environment.
- Company: Join Admiral, a leading name in the UK adult gaming industry with a commitment to excellence.
- Benefits: Enjoy competitive pay, bonuses, career progression, and perks like gym discounts and shoe allowances.
- Why this job: Be part of an exciting team, engage with customers, and grow your career in a dynamic setting.
- Qualifications: Must be 18+, passionate about customer service, and flexible with working hours.
- Other info: Fluency in Polish or Romanian is a plus; must be reliable and presentable.
Job Role: Customer Service Assistant, Acton
Hourly rate: £11.92 per hour
Shift pattern: Working 4 days from 7, must be fully flexible to work Monday to Sunday on a range of morning, afternoon, evening and overnight shifts. If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
Hit the Jackpot on an exciting new career with Admiral! Would you like to join Admiral, the market-leading company in the adult gaming industry across the UK and beyond? As an ever-expanding business, we pride ourselves in offering outstanding services for both customers and business partners. By delivering excellent customer service, you will play an integral role in the day-to-day running of our venue.
Once you have completed your training, you could be:
- Promoting our excellent offers, promotions and events.
- Providing refreshments and snacks to our customers.
- Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
- Handling cash and providing customers with change.
With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.
Who are we looking for?
Firstly, as a company in the gambling industry, we need all staff and applicants to be 18 or above. We are looking for candidates who are passionate about great customer service and can deliver it with pride and integrity. Our staff members need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our latest games, tournaments, and to offer food and beverages. Timekeeping is essential, therefore we would expect you to be on time, presentable, and ready to be a great brand ambassador. We require flexibility to meet the needs of the business across our roles. We welcome candidates from all backgrounds, but on this occasion, speaking Polish or Romanian would be advantageous.
So, what’s in it for you?
- Job Security due to our ever-expanding business
- Fast track to supervisor promotion for the right candidates as well as excellent career progression opportunities.
- We pay above the National Living Wage regardless of age!
- Annual Shoe Allowance
- Overtime available.
- The opportunity to earn bonuses and recognition for going the extra mile.
- Enhanced Maternity and Paternity packages.
- Employee Development Programme available.
- Employee Assistance Programme – Access to a confidential 24hr Health Assured helpline
- Life Assurance – 3 x annual salary
- Discount on Tanning, Lotions and Gym Membership
- Access to a generous refer a friend programme
What happens now?
If your application is shortlisted, the Recruiter or Hiring Manager managing this vacancy will give you a call. They will go through the role in a little more detail and discuss the next steps as well as answer any questions you may have.
Please view our Recruitment Data Privacy Notice on our Company website.
Job Types: Full-time, Permanent
Pay: £11.92 per hour
Expected hours: No less than 21 per week
Schedule: Day shift
Ability to commute/relocate: Acton, W3 6QZ: reliably commute or plan to relocate before starting work (required)
We carry out a DBS Check, are you comfortable with this?
Are you over 18 years of age, due to Licensing laws?
Are you flexible to work 21 hours per week?
Location: 152, High Street, London, W3 6QZ.
Contact Detail:
Your Acton BID Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE ASSISTANT AT ADMIRAL SLOTS
✨Tip Number 1
Familiarise yourself with Admiral Slots and their offerings. Understanding the games, promotions, and customer service expectations will help you engage confidently with customers during your interview.
✨Tip Number 2
Showcase your flexibility in working hours. Since the role requires shifts across various times, emphasising your availability for morning, evening, and overnight shifts can set you apart from other candidates.
✨Tip Number 3
Highlight any previous customer service experience you have. Being able to demonstrate your ability to handle customer interactions effectively will be crucial in this role, so prepare examples of how you've excelled in similar situations.
✨Tip Number 4
If you speak Polish or Romanian, make sure to mention it! This could give you an edge in connecting with a diverse customer base and fulfilling the company's needs.
We think you need these skills to ace CUSTOMER SERVICE ASSISTANT AT ADMIRAL SLOTS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you interacted with customers, handled cash, or worked in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to engage with customers. Mention your flexibility in working various shifts and your willingness to learn about the gaming industry.
Highlight Language Skills: If you speak Polish or Romanian, be sure to mention this in your application. It could give you an edge over other candidates, as these skills are advantageous for the role.
Show Enthusiasm: In your application, express your excitement about the opportunity to work at Admiral Slots. Mention how you align with their values of providing outstanding service and being a brand ambassador.
How to prepare for a job interview at Your Acton BID
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with Admiral Slots' values.
✨Demonstrate Flexibility
Since the role requires flexibility in working hours, be prepared to discuss your availability. Highlight any previous experience where you adapted to changing schedules or worked various shifts, showing that you're ready to meet the needs of the business.
✨Know the Company and Its Offerings
Research Admiral Slots and their services before the interview. Familiarise yourself with their games, promotions, and customer service approach so you can speak knowledgeably about how you would contribute to their success.
✨Prepare for ID Checking Scenarios
Understand the importance of ID checking in the gambling industry, especially with the challenge 25 policy. Be ready to discuss how you would handle such situations professionally and responsibly, ensuring compliance with regulations.
