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For Companies At a Glance
- Tasks: Ensure guest safety, handle requests, and prepare for the next day's service.
- Company: Join a beloved local pub with a rich history and vibrant atmosphere.
- Benefits: Free meals, weekly pay, 28 days holiday, and discounts at Young's Pubs.
- Why this job: Be part of a fun team that values hospitality and creates memorable experiences.
- Qualifications: Passion for customer service, excellent communication skills, and attention to detail.
- Other info: Opportunities for career growth through training and apprenticeships.
The predicted salary is between 1300 - 1800 £ per month.
A long-time favourite with Kew residents and visitors, the Coach & Horses is a modernised old Georgian coaching inn. Our traditional twist is a nod to our neighbours at Royal Botanic Gardens, Kew. Our popular bar and dining setup with emphasis on local and quality seasonal produce is the place to be, our reputation for food and service is second to none in our area. The reason for this is our Team, our people are the cornerstone of our business, working together they make the guest's experience here truly special. As a team, they work hard, play hard and enjoy a great sense of belonging where unique values become shared values.
What We Offer Our Night Porters:
- Access to our Career Pathway, Apprenticeships and training and development courses
- Free Meals
- Weekly pay
- 28 days holiday per year
- 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
- Share Save Scheme
- Company Pension Scheme
What we look for in a Night Porter:
As the successful Night Porter you will have a passion to deliver exceptional customer service every time, with a friendly outgoing personality, be self-motivated and willing to work alone at times. You will have experience working in a similar environment, have excellent communication skills and an impeccable eye for detail. Our Night Porters play an important role in ensuring the safety of our guests and the security of our pub and hotel throughout the night. You will be responsible for dealing with any guest requests, greeting and checking in late arrivals and maintaining room standards. As Night Porter you will carry out key tasks in preparing the pub for the next day's trading as well as setting up for breakfast service and carrying out any health and safety checks and audits as necessary.
Night Porter in Richmond employer: Young's
Contact Detail:
Young's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Richmond
✨Tip Number 1
Get to know the venue! Before your interview, pop by the Coach & Horses and soak up the atmosphere. Familiarising yourself with the place will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Show off your personality! As a Night Porter, you'll need to be friendly and approachable. During your interview, let your true self shine through – share stories that highlight your customer service skills and how you handle late-night situations.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've gone above and beyond for guests or handled difficult situations. We want to hear how you can bring that exceptional service to the Coach & Horses!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at the Coach & Horses. Let's make this happen together!
We think you need these skills to ace Night Porter in Richmond
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! Share any experiences that highlight your customer service skills and how you enjoy making guests feel welcome.
Be Yourself: We want to get to know the real you! Use a friendly tone in your application and don’t be afraid to show your personality. This helps us see if you’d fit right in with our team at the Coach & Horses.
Highlight Relevant Experience: Make sure to mention any previous roles that relate to being a Night Porter. Talk about your experience in similar environments and how you've handled guest requests or maintained high standards.
Apply Through Our Website: To make things easier for both of us, apply directly through our website. It’s straightforward and ensures your application lands in the right hands quickly!
How to prepare for a job interview at Young's
✨Know Your Hospitality Stuff
Make sure you brush up on your hospitality knowledge before the interview. Understand what exceptional customer service looks like and be ready to share examples from your past experiences. This will show that you have a genuine passion for the industry.
✨Show Off Your Communication Skills
As a Night Porter, you'll need to communicate effectively with guests and team members. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully handled guest requests or resolved issues.
✨Demonstrate Your Attention to Detail
Since the role requires an impeccable eye for detail, think of specific instances where your attention to detail made a difference. Whether it was ensuring room standards were met or conducting health and safety checks, be ready to discuss how you excelled in these areas.
✨Emphasise Team Spirit
The Coach & Horses values teamwork, so highlight your ability to work well with others. Share stories that showcase your collaborative spirit and how you contribute to a positive work environment. This will resonate well with the interviewers looking for a great fit for their team.
