At a Glance
- Tasks: Lead a dynamic team in stylish pubs, ensuring exceptional customer service.
- Company: Join a vibrant hospitality group with a focus on growth and development.
- Benefits: Enjoy discounts, free meals, 28 days holiday, and a supportive career pathway.
- Other info: Ongoing training and development to help you thrive in your role.
- Why this job: Kickstart your career in hospitality with opportunities for rapid advancement.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a motivated & experienced Assistant Manager to join and lead our team in our stylish, fresh-food pubs in South West London - Think Wimbledon, Kingston, Surbiton and Carshalton. You will have a genuine passion for exceptional customer service and a pro-active approach to team management. 70% of our General Manager vacancies in the last FY were filled with internal candidates - so if GM is what you are aiming for, we can support you on that journey.
What we're looking for:
- You'll be able to demonstrate strong leadership skills and be confident at thinking on your feet - experience of leading a team is essential.
- You'll be people focused - whether that's with regards to the team you work with, or with how you interact with our guests.
- You think big (and small) - You'll set standards within the team and the business, noticing small details that others miss, and you'll also be able to think about the pub from a GM perspective - suggesting improvements in the offer, sales driving activities and operationally.
- You'll be willing to learn and own your development with support from your GM. We're looking for someone who will push themselves to grow their skills knowledge.
- You'll be enthusiastic & driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers. You will also be committed to your career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.
What We Offer Our Assistant Managers:
- Access to our Career Pathway and development towards GM
- A large majority of our GM appointments are internal
- Access to our fully funded apprenticeships and training and development courses
- 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
- Access to our Share Save Scheme
- Free Meals
- 28 Days holiday per year
- Company Pension Scheme
Assistant Manager, Complaints in Kingston upon Thames employer: Young's
At The New Inn, we pride ourselves on being a vibrant community pub in Ealing, offering our Head Chef the unique opportunity to live above the pub in a comfortable 2-bed flat while crafting seasonal menus that showcase local produce. With a strong focus on personal growth, our supportive work culture includes access to culinary masterclasses, an Apprenticeship Scheme, and regular Chef Forums, ensuring you have the resources to thrive and innovate in your role. Join us in this exciting chapter as we expand our outdoor dining experience and create unforgettable moments for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager, Complaints in Kingston upon Thames
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Young's. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Young's
Don't be shy about reaching out to Young's directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager, Complaints in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Young's and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Young's
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
