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- Tasks: Lead a vibrant team to deliver exceptional customer experiences in a stylish pub and hotel.
- Company: Join The Hand and Spear, an iconic British gastro pub with a rich history.
- Benefits: Enjoy free meals, 28 days holiday, discounts, and career development opportunities.
- Other info: Great career growth potential with internal promotions and training available.
- Why this job: Be part of an exciting transformation and make a real impact in hospitality.
- Qualifications: Experience in customer service and a passion for leading teams.
The predicted salary is between 30000 - 35000 £ per year.
The Hand and Spear is going through an exciting change. Under new leadership, this fantastic business is looking to progress to the next level with a great focus on standards, service and quality. There is a need for enthusiasm, perfect hospitality and the shaping of what is already an engaged team to create a wonderful customer experience. Do you have the leadership skills to join in with the change that is taking place? The ability to lead from the front and consistently deliver what is needed to be number one in the area.
The Hand and Spear is an iconic landmark with a fascinating history behind it. Located next to the train station in Weybridge, we have a beautiful boutique hotel, several rooms for both dining and special events, and a large bar with several areas outside, both covered and uncovered. We are a British gastro pub offering fresh seasonal food, real ales, premium wines and lovely cocktails. We are looking for great people to join our fun and friendly team - so if this sounds like something you'd enjoy, we'd love to hear from you.
What We Offer Our Deputy Managers:
- Development towards General Manager - the majority of our GM appointments are internal
- Access to our Career Pathway, Apprenticeships and training and development courses
- Free Meals
- 28 days holiday per year
- 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
- Share Save Scheme
- Company Pension Scheme
What we look for in a Deputy Manager:
We are looking for a motivated & experienced Deputy Manager to join and assist in leading our team in our stylish, food-focused pub and hotel. As the successful Deputy Manager, you will have a genuine passion for exceptional customer service and a pro-active approach to team management. You will be enthusiastic & driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.
Skills:
- Pro-active
- Enthusiastic
- Experience in Customer Service
Deputy Manager in Weybridge employer: Young's Pubs
Contact Detail:
Young's Pubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Weybridge
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching The Hand and Spear. Check out their social media and website to understand their vibe and values. This will help you connect with the team and show that you're genuinely interested in being part of their exciting journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. Be ready to share these during your interview to demonstrate your proactive approach and enthusiasm for hospitality. We want to see how you can lead from the front!
✨Tip Number 3
Show off your passion for exceptional customer service! During your chat, highlight times when you've gone above and beyond for customers. This is key for us at The Hand and Spear, so make sure we know you’re all about creating wonderful experiences for guests.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team, training opportunities, or the future of The Hand and Spear. This shows your commitment and eagerness to be part of the change happening here. And remember, apply through our website for the best chance!
We think you need these skills to ace Deputy Manager in Weybridge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about delivering exceptional customer service and are excited about being part of our team at The Hand and Spear.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in the hospitality industry. Focus on your leadership skills and any achievements that demonstrate your ability to drive a team towards success. We love seeing how you can contribute to our exciting changes!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for the Deputy Manager role. Share specific examples of how you've led teams or improved customer experiences in the past. We want to know what makes you tick and how you can help us reach new heights!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our fun and friendly team!
How to prepare for a job interview at Young's Pubs
✨Know the Venue Inside Out
Before your interview, take some time to research The Hand and Spear. Familiarise yourself with its history, menu offerings, and recent changes. This will not only show your enthusiasm but also help you connect your experience to their specific needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff or improved service standards. Be ready to discuss how you can bring that same energy to The Hand and Spear.
✨Emphasise Customer Service Excellence
Since the role focuses heavily on exceptional customer service, come equipped with stories that highlight your commitment to creating memorable experiences for guests. Discuss how you’ve handled difficult situations and turned them into positive outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how they envision the pub evolving under new leadership. This shows your genuine interest in being part of their journey.