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- Tasks: Join our Front of House team to deliver exceptional customer service and create memorable experiences.
- Company: Be part of City Pub Group, known for quality food, premium drinks, and a vibrant atmosphere.
- Benefits: Enjoy 50% off food and drinks, free meals, 28 days holiday, and career development opportunities.
- Why this job: Work in a stunning coastal venue with a friendly team and a focus on genuine hospitality.
- Qualifications: A passion for customer service and a positive, can-do attitude are essential.
- Other info: Training provided; no prior experience necessary—just bring your smile!
We are a collective of like-minded, guest-focused individuals. Our mission is to craft memorable experiences and lasting memories, delivered with warm, genuine & generous hospitality. As part of the City Pub Group/Youngs portfolio, we offer unrivalled benefits, development opportunities & progression pathways for our team.
The Cliftonville is a venue for all to love - exceptional locally sourced food delivered with heart, 30 boutique bedrooms with unrivalled sea views & a burgeoning weddings and events business. Just a short stroll from the beach, the pier and the town centre, we have a lot to shout about and to be proud of. We are looking for brilliant staff for our busy coastal venue. We are all about quality food, premium drinks and lovely customers. We can show you everything you need to know but you absolutely must be hard-working, happy, smiley type with a "can do" attitude.
What We Offer Our Bar Staff:
- Access to our Career Pathway, Apprenticeships and training and development courses
- 50% discount on food, drink, and accommodation across all CPG sites
- Free Meals
- 28 days holiday per year
- Company Pension Scheme
- Employee assistance programme, supporting your mental, financial, and physical wellbeing
What we look for in a Front of House team member:
As the successful member of our Front of House team you will have a passion to deliver exceptional customer service every time, with a friendly outgoing personality and desire to work as part of a team. You’ll get lots of training, learn about all our products & have a good time along the way.
Thanks for your interest in working with City Pub Group. If you’d like to be part of our team, then apply now!
Team Member employer: Young's Pubs
Contact Detail:
Young's Pubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with the City Pub Group and The Cliftonville's values and mission. Understanding their focus on exceptional customer service and genuine hospitality will help you align your responses during any interviews or conversations.
✨Tip Number 2
Showcase your passion for food and drink by discussing your favourite local dishes or drinks during your interactions. This not only demonstrates your enthusiasm but also shows that you appreciate the quality they offer.
✨Tip Number 3
Prepare to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to make a customer's experience memorable, as this aligns perfectly with their mission.
✨Tip Number 4
Emphasise your teamwork skills during discussions. Since they are looking for someone who can work well within a team, be ready to talk about your experiences collaborating with others in fast-paced environments.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the City Pub Group is looking for in a Front of House team member. Highlight your passion for customer service and teamwork in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in hospitality or customer service. Use keywords from the job description to demonstrate that you are a good fit for the role.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific reasons why you want to work at the Cliftonville and how you align with their values of warm and generous hospitality.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Young's Pubs
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to ensure a guest's satisfaction.
✨Emphasise Teamwork
Since the role is all about working as part of a team, highlight your ability to collaborate effectively with others. Discuss any previous roles where teamwork was essential and how you contributed positively to the group.
✨Demonstrate a 'Can Do' Attitude
The company values a positive attitude, so be prepared to discuss how you approach challenges with a solution-oriented mindset. Share instances where you tackled difficult situations with optimism and determination.
✨Research the Venue
Familiarise yourself with The Cliftonville and its offerings. Mentioning specific details about their food, drinks, or events during the interview will show your genuine interest in the role and the establishment.
