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- Tasks: Ensure guest safety, handle requests, and prepare for breakfast service.
- Company: Join a vibrant team at The Cliftonville, part of the City Pub Group/Youngs.
- Benefits: Enjoy free meals, weekly pay, 28 days holiday, and a 20% discount at all Young's venues.
- Why this job: Be part of a friendly team crafting memorable experiences with a focus on genuine hospitality.
- Qualifications: Experience in customer service, excellent communication skills, and attention to detail required.
- Other info: Work in a stunning location near the beach with opportunities for career progression.
The predicted salary is between 24000 - 36000 £ per year.
We are a collective of like-minded, guest-focused individuals. Our mission is to craft memorable experiences and lasting memories, delivered with warm, genuine & generous hospitality. As part of the City Pub Group/Youngs portfolio, we offer unrivalled benefits, development opportunities & progression pathways for our team. The Cliftonville is a venue for all to love - exceptional locally sourced food delivered with heart, 30 boutique bedrooms with unrivalled sea views & a burgeoning weddings and events business. Just a short stroll from the beach, the pier and the town centre, we have a lot to shout about and to be proud of.
What We Offer Our Night Porters:
- Access to our Career Pathway, Apprenticeships and training and development courses
- Free Meals
- Weekly pay
- 28 days holiday per year
- 20% discount in all Young's pubs and hotels
- Share Save Scheme
- Company Pension Scheme
What we look for in a Night Porter:
As the successful Night Porter you will have a passion to deliver exceptional customer service every time, with a friendly outgoing personality, be self-motivated and willing to work alone at times. You will have experience working in a similar environment, have excellent communication skills and an impeccable eye for detail. Our Night Porters play an important role in ensuring the safety of our guests and the security of our pub and hotel throughout the night. You will be responsible for dealing with any guest requests, greeting and checking in late arrivals and maintaining room standards. As Night Porter you will also set up for breakfast service and carry out any health and safety checks and audits as necessary.
Skills:
- Fluent in English
- Microsoft Office
Night Porter employer: Young's Pubs
Contact Detail:
Young's Pubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the City Pub Group and Young's portfolio. Understanding their values and mission will help you align your approach during any conversations or interviews, showcasing your genuine interest in their hospitality ethos.
✨Tip Number 2
Highlight your customer service experience in similar environments. Be ready to share specific examples of how you've gone above and beyond for guests, as this role heavily relies on delivering exceptional service.
✨Tip Number 3
Prepare to discuss your ability to work independently and manage responsibilities during night shifts. Think of scenarios where you've successfully handled tasks alone, as this will demonstrate your self-motivation and reliability.
✨Tip Number 4
Brush up on your health and safety knowledge. Being able to talk about relevant checks and audits will show that you take the safety of guests seriously, which is a key part of the Night Porter role.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Night Porter position entails. Highlight your relevant experience in customer service and any specific skills that align with the responsibilities mentioned.
Tailor Your CV: Make sure your CV reflects your experience in similar roles. Emphasise your communication skills, attention to detail, and ability to work independently, as these are key traits for a Night Porter.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional customer service. Mention why you want to work at The Cliftonville and how you can contribute to their mission of creating memorable experiences.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Porter role.
How to prepare for a job interview at Young's Pubs
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to ensure guests had a memorable stay.
✨Demonstrate Your Attention to Detail
Since the role requires an impeccable eye for detail, prepare to discuss how you've maintained high standards in previous jobs. Mention any relevant experiences where your attention to detail made a significant impact.
✨Highlight Your Ability to Work Independently
As a Night Porter, you'll often be working alone. Be ready to talk about times when you've successfully managed tasks independently, showcasing your self-motivation and reliability.
✨Prepare for Situational Questions
Expect questions that assess how you'd handle various guest requests or emergencies during the night shift. Think of scenarios where you had to think on your feet and how you resolved them effectively.