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- Tasks: Ensure guest safety, handle requests, and maintain high standards throughout the night.
- Company: Join Young's, a renowned pub and hotel chain with a vibrant culture.
- Benefits: Enjoy free meals, weekly pay, 28 days holiday, and a 20% discount at all locations.
- Why this job: Perfect for those who love customer service and want to work in a lively environment.
- Qualifications: Must have excellent communication skills and attention to detail; experience is a plus.
- Other info: Access to career pathways and training opportunities to grow your skills.
The predicted salary is between 20000 - 28000 £ per year.
NightPorter
A long-time favourite with Kew residents and visitors, the Coach & Horses is a modernised old Georgian coaching inn. Our traditional twist is a nod to our neighbours at Royal Botanic Gardens, Kew.
Our popular bar and dining setup with emphasis on local and quality seasonal produce is the place to be, our reputation for food and service is second to none in our area. The reason for this is our Team, our people are the cornerstone of our business, working together they make the guest\’s experience here truly special. As a team, they work hard, play hard and enjoy a great sense of belonging where unique values become shared values.
DO YOU have hospitality at your core?? join The Team today and jump in for the big win…
What We Offer Our Night Porters:
What we look for in a Night Porter:
As the successful Night Porter you will have a passion to deliver exceptional customer service every time, with a friendly outgoing personality, be self-motivated and willing to work alone at times. You will have experience working in a similar environment, have excellent communication skills and an impeccable eye for detail.
Our Night Porters play an important role in ensuring the safety of our guests and the security of our pub and hotel throughout the night. You will be responsible for dealing with any guest requests, greeting and checking in late arrivals and maintaining room standards. As Night Porter you will carry out key tasks in preparing the pub for the next days trading as well as setting up for breakfast service and carrying out any health and safety checks and audits as necessary.
Night Porter employer: Young's Pubs
Contact Detail:
Young's Pubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Porter. Understanding the responsibilities, such as guest interactions and health and safety checks, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles. Be ready to share examples of how you've provided exceptional service, as this is crucial for the Night Porter position.
✨Tip Number 3
Showcase your ability to work independently. Since the role may require you to work alone at times, emphasise your self-motivation and reliability in past jobs.
✨Tip Number 4
Prepare questions about the company culture and training opportunities. This shows your interest in growth and development, which aligns with what we offer at StudySmarter.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Night Porter. Highlight your passion for customer service and any relevant experience you have in similar roles.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Night Porter position. Emphasise your communication skills, attention to detail, and any previous hospitality experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've delivered exceptional customer service in the past and why you would be a great fit for the team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for the Night Porter role.
How to prepare for a job interview at Young's Pubs
✨Show Your Customer Service Skills
As a Night Porter, exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your passion for delivering great service.
✨Highlight Your Attention to Detail
The role requires an impeccable eye for detail. During the interview, mention specific instances where your attention to detail made a difference, whether in maintaining standards or ensuring guest satisfaction.
✨Demonstrate Self-Motivation
Since you'll often be working alone, it's important to show that you're self-motivated. Discuss how you manage your time effectively and stay productive without supervision.
✨Prepare for Scenario Questions
Expect questions about how you'd handle various situations, such as dealing with late arrivals or health and safety checks. Practising these scenarios can help you respond confidently and showcase your problem-solving skills.
