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- Tasks: Lead a vibrant team and ensure exceptional customer service in a historic pub.
- Company: Join The Coach and Horses, a beloved pub with a rich history since 1897.
- Benefits: Enjoy free meals, 28 days holiday, and discounts at all Young's Pubs.
- Why this job: Be part of a dynamic environment and develop your career towards General Manager.
- Qualifications: Experience in customer service and a passion for hospitality.
- Other info: Access to training courses and a supportive career pathway.
The predicted salary is between 30000 - 42000 £ per year.
Once a coaching inn and the only coaching inn to remain in Brentford & Chiswick, The Coach and Horses is steeped in history having been mentioned by Charles Dickens in Oliver Twist and has proudly served the Isleworth community since 1897. Ideally located right next to Syon Park, we’re the perfect place to stop by to drink, dine and have a great time, whether you’re taking a Sunday stroll or a family dog walk; we encourage you to bring your four-legged friends with you when you visit us; we’re very dog friendly!
We proudly serve delicious, freshly cooked British food packed with flavour and evolving with the seasons; from the traditional pub classics to our stand-out seasonal specials served from brunch all the way through to supper. Our gorgeous pub garden is ready to welcome you, with heaters throughout to keep your party going long after the sun goes down. If the sun shines, our terrace is the perfect spot to catch those spring rays with a refreshing drink in hand. Our garden lends itself perfectly to hosting your next big milestone, kick off your party in style with one of our Sharing Boards and show-stopping magnums!
What We Offer Our Deputy Managers:
- Development towards General Manager - the majority of our GM appointments are internal
- Access to our Career Pathway, Apprenticeships and training and development courses
- Free Meals
- 28 days holiday per year
- 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
- Share Save Scheme
- Company Pension Scheme
What we look for in a Deputy Manager:
We are looking for a motivated & experienced Deputy Manager to join and lead our team in our stylish, food focused pub. As the successful Deputy Manager, you will have a genuine passion for exceptional customer service and a pro-active approach to team management. You will be enthusiastic & driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.
Skills:
- Pro-active
- Enthusiastic
- Experience in Customer Service
Deputy Manager in Isleworth employer: Young's Pubs
Contact Detail:
Young's Pubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Isleworth
✨Tip Number 1
Get to know the pub scene in Brentford & Chiswick! Visit local pubs, chat with staff, and soak up the atmosphere. This will not only give you insights into what makes a great pub but also help you network with potential future colleagues.
✨Tip Number 2
Show your passion for customer service during interviews. Share stories about how you've gone above and beyond for customers in the past. We love hearing about real experiences that highlight your enthusiasm and commitment!
✨Tip Number 3
Prepare some questions about the pub's history and menu. This shows you're genuinely interested in The Coach and Horses and its offerings. Plus, it gives you a chance to demonstrate your knowledge of British food and seasonal specials!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Deputy Manager in Isleworth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about providing exceptional customer service and are excited about the opportunity to lead our team.
Tailor Your CV: Make sure your CV is tailored to the Deputy Manager role. Highlight your relevant experience in customer service and team management. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for someone who fits in with our friendly pub atmosphere, so a bit of your unique flair can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Young's Pubs
✨Know the Venue Inside Out
Before your interview, take some time to research The Coach and Horses. Familiarise yourself with its history, menu offerings, and unique features like the dog-friendly policy and gorgeous pub garden. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Passion
As a Deputy Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlighting your enthusiasm for creating memorable dining experiences will resonate well with the interviewers.
✨Demonstrate Team Leadership Skills
Be ready to discuss your approach to team management. Share specific instances where you successfully trained or motivated your team. Emphasising your proactive attitude and ability to foster a positive work environment will align perfectly with what they’re looking for.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the pub's future plans, team dynamics, or training opportunities. This not only shows your interest but also gives you a chance to assess if this is the right fit for you. Engaging in a two-way conversation can leave a lasting impression.
