At a Glance
- Tasks: Lead a dynamic team and ensure exceptional customer service in a historic pub.
- Company: The Bell Inn, a charming 350-year-old establishment in the Cotswolds.
- Benefits: Career development towards General Manager, free meals, and generous discounts.
- Other info: Enjoy 28 days holiday and opportunities for training and growth.
- Why this job: Join a passionate team and make a real impact in hospitality.
- Qualifications: Experience in customer service and a proactive attitude.
The predicted salary is between 28400 - 30000 £ per year.
About the Inn
The Bell Inn is a historic establishment situated in Stow‑on‑the‑Wold, Cotswolds, offering exceptional hospitality experiences in a 350‑year‑old building.
What We Offer
- Development towards General Manager – the majority of our GM appointments are internal
- Access to our Career Pathway, Apprenticeships and training and development courses
- Free meals on duty
- 28 days holiday per year
- 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
- Share Save Scheme
- Company Pension Scheme
- Generous share of tronc/tips
Responsibilities
We are looking for a motivated Deputy Manager with rooms experience to join and help lead our team in our stylish, food‑focused pub. As the successful Deputy Manager you will have a genuine passion for exceptional customer service and a pro‑active approach to team management. You will be enthusiastic and driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.
Skills
- Pro‑active
- Enthusiastic
- Experience in Customer Service
Deputy Manager in Cheltenham employer: Young's Pubs
The Bell Inn is an exceptional employer located in the picturesque Cotswolds, offering a vibrant work culture that prioritises employee development and career progression. With a strong focus on internal promotions, generous benefits including free meals, holiday entitlement, and discounts, as well as a supportive environment for training and growth, we are dedicated to fostering a rewarding career in hospitality for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Cheltenham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Young's Pubs. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Young's Pubs
Don't be shy about reaching out to Young's Pubs directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Manager in Cheltenham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Young's Pubs and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Young's Pubs
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
