At a Glance
- Tasks: Lead a dynamic team, deliver exceptional service, and create memorable experiences for our guests.
- Company: Join The Grantley Arms, a historic pub with a vibrant community spirit.
- Benefits: Enjoy career development, free meals, discounts, and a supportive work environment.
- Other info: Access to apprenticeships and a clear career pathway towards management.
- Why this job: Be part of a passionate team and unlock your potential in the hospitality industry.
- Qualifications: Experience in customer service and a passion for training and leading teams.
The predicted salary is between 25000 - 30000 £ per year.
Here at The Grantley Arms, we pride ourselves on a fantastic work environment serving the best beers, wines, cocktails & coffees alongside stunning in-season food. Situated on the outskirts of Guildford in the stunning village of Wonersh, we’ve been providing the locals with a place to come together for over 500 years. Our private dining room even used to be the old village bakery! Our amazing community-driven country pub has onsite parking as well as a reliable bus route between the towns of Guildford and Cranleigh.
Alongside our passion for fresh and seasonal produce, we are dedicated to developing our team, and we have an incredible career pathway with Young’s available to unlock your potential throughout a clear and supported career journey. All the usual perks apply as listed below, what’s not listed is the great team ethic we have and how we thrive to delight each and every one of our guests.
What We Offer Our Assistant Managers:
- Access to our Career Pathway and development towards GM
- Access to our fully funded apprenticeships and training and development courses
- 20% discount in all Young's Pubs and Hotels
- Access to our Share Save Scheme
- Free Meals
- 28 Days holiday per year
- Company Pension Scheme
What we look for in an Assistant Manager:
As the successful applicant you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub. You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.
As the successful Assistant Manager you will:
- Have experience championing excellent service through engagement and training
- Demonstrate a passion for leading and developing a team to deliver the best service possible
- Be an active hands-on manager with excellent communication skills
- Be responsible and able to manage the FOH rota, training and all health and safety effectively at all times
- Working alongside your GM & DM, you will be able to demonstrate your creativity and ability by helping to design and deliver new experiences for our guests
- Demonstrate great planning and organisational skills, necessary to maintain effective controls with regard to both Liquor GP and labour
- Have a pro-active approach to driving sales and delivering growth, through positive engagement with both kitchen and front of house teams
Thanks for your interest in working with us and the wider Young's community.
Skills
- Passion for hospitality
- Experience in Customer Service
- Advanced Knowledge of Wines
- Advanced Beers/Spirits Knowledge
Assistant Manager: Lead Service & Team Development employer: Young's Pubs
At The Grantley Arms, we offer a vibrant and supportive work environment where your passion for hospitality can truly flourish. Nestled in the picturesque village of Wonersh, our community-driven pub not only provides a rich history but also prioritises employee development through clear career pathways and fully funded training opportunities. With a strong team ethic, competitive benefits, and a commitment to exceptional service, we are dedicated to ensuring that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager: Lead Service & Team Development
✨Tip Number 1
Get to know the pub! Before your interview, pop by The Grantley Arms and soak up the atmosphere. Chat with the staff and customers to get a feel for the vibe. This will not only help you stand out but also show your genuine interest in the role.
✨Tip Number 2
Show off your passion for hospitality! During your interview, share specific examples of how you've delivered exceptional customer service in the past. We love hearing about your experiences and how you’ve trained or developed a team to create memorable moments for guests.
✨Tip Number 3
Be proactive! Think about how you can contribute to the pub's success. Come prepared with ideas on how to enhance guest experiences or improve team training. This shows us that you're not just looking for a job, but are genuinely invested in growing with us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about our values and what we offer. We can’t wait to see your application come through!
We think you need these skills to ace Assistant Manager: Lead Service & Team Development
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to exceptional customer service and team development.
Tailor Your Application:Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'team development' and 'exceptional service', to show we’re on the same page about what matters most.
Highlight Relevant Experience:Don’t forget to mention any previous roles where you’ve led a team or managed customer interactions. We want to see how your background aligns with our values and the responsibilities of the Assistant Manager role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at The Grantley Arms!
How to prepare for a job interview at Young's Pubs
✨Know Your Stuff
Make sure you brush up on your knowledge of beers, wines, and spirits. The Grantley Arms values exceptional service, so being able to discuss the menu and suggest pairings will show your passion for hospitality and impress your interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your experience in training staff and creating a positive work environment. This role is all about developing others, so demonstrating your ability to inspire and engage a team will be key.
✨Be Customer-Focused
Think of specific instances where you went above and beyond for a customer. The Grantley Arms prides itself on exceptional service, so sharing stories that showcase your commitment to delighting guests will resonate well with the interviewers.
✨Plan for Growth
Familiarise yourself with the career pathway offered by Young's. Be ready to discuss your career aspirations and how you see yourself growing within the company. Showing that you're committed to your development will align perfectly with their values.
