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For Companies At a Glance
- Tasks: Provide 3rd line IT support for software and hardware across multiple sites.
- Company: Join a dynamic IT Services team supporting around 650 users.
- Benefits: Enjoy a competitive salary up to £40,000 and great benefits.
- Why this job: Experience a varied role with opportunities in data centre management and technical support.
- Qualifications: Previous experience in IT support and knowledge of networking and firewall practices required.
- Other info: Office-based near Canterbury; driving or motorbike needed due to limited public transport.
The predicted salary is between 28800 - 48000 £ per year.
Our client is looking for a new 3rd Line IT Support Analyst to join its small and busy IT Services team. This is a far-reaching role that would suit a strong all-round technical support analyst / support engineer that enjoys variety and always having something to do.
The IT Support Analyst will be part of the team supporting approximately 600-650 users across multiple sites. You will provide software and hardware technical support at a 3rd line level for Group wide systems within the Data Centres and services to the customer. With a wide remit that leans more towards overseeing the building, maintaining and administration of the data centre, virtualisation, server, SAN storage, backup, systems and security aspects.
The role also requires and would benefit from someone that has good knowledge and experience with networking and firewall practices. This is an office-based position based on the outskirts of Canterbury. Due to the remote location, the successful candidate will need to drive or ride a motorbike as the site isn't well served by public transport.
To be suitable for the position you’d be expected to have previous experience with most of the following (or similar alternative competitor products/tools);
- Overseeing Preventative maintenance of the Datacentres
IT Support Analyst employer: Young's Employment Services
Contact Detail:
Young's Employment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as virtualisation, SAN storage, and backup systems. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved complex IT issues. Being able to articulate your problem-solving process will demonstrate your capability as a 3rd Line IT Support Analyst.
✨Tip Number 4
Since the role requires driving or riding a motorbike due to its location, ensure you mention your transportation arrangements in your conversations with the hiring team. This shows your commitment and readiness for the position.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly at a 3rd line level. Emphasise your skills in software and hardware troubleshooting, as well as any specific technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to handle a variety of tasks. Mention your experience with data centres, virtualisation, and networking, and explain how these skills make you a great fit for the role.
Highlight Relevant Certifications: If you have any certifications related to IT support, networking, or security, be sure to include them in your application. This can set you apart from other candidates and demonstrate your commitment to the field.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. This could include specific challenges you've faced and the solutions you implemented, showcasing your analytical and problem-solving abilities.
How to prepare for a job interview at Young's Employment Services
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with data centres, virtualisation, and server management, as well as any specific tools or technologies you've used. This is your chance to demonstrate that you have the hands-on skills required for a 3rd Line IT Support Analyst.
✨Understand Networking and Security
Since the role requires knowledge of networking and firewall practices, brush up on these topics before the interview. Be ready to answer questions about how you would handle network issues or security breaches, showcasing your problem-solving abilities and understanding of best practices.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting skills. Think of examples from your past experiences where you successfully resolved complex IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Team Collaboration
As you'll be part of a small IT Services team, it's important to show that you can work well with others. Share examples of how you've collaborated with colleagues in previous roles, especially in high-pressure situations. This will highlight your ability to contribute positively to the team dynamic.
