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- Tasks: Support and enhance our client's IFS Cloud system while engaging in exciting projects.
- Company: Join a small, talented team in a dynamic tech environment.
- Benefits: Competitive salary, generous leave, training budget, and a stellar pension scheme.
- Other info: Flexible work options with opportunities for professional growth.
- Why this job: Make a real impact by providing top-tier support to a vibrant user community.
- Qualifications: Experience with ERP systems, strong troubleshooting skills, and excellent communication.
The predicted salary is between 40000 - 46000 £ per year.
A fantastic opportunity for an ERP Application Support Analyst to become an integral part of a small, talented team. This role offers a unique chance to play a key part in supporting our client's existing IFS 24r2 Cloud system, while also being actively involved in a range of IFS related projects. The role is perfect for those who thrive in small, flat-structured teams where you'll be able to expand your knowledge and refine your expertise, especially if you're passionate about providing top-tier support to a vibrant user community.
The role itself offers a healthy balance, with approximately half your time dedicated to day-to-day support tasks, and the other half focusing on exciting project work. Routine support will see you handling system admin duties such as managing user access and permissions, troubleshooting logins, analysing error logs, debugging code, running reports, and conducting user training and inductions.
On the project side, you'll get involved in enhancements, upgrades, and improvements, working collaboratively with development teams on testing, documentation, and training initiatives. As a business-facing role, you'll be providing deskside support, so being on-site three days per week is essential, with the flexibility to work from home for two days. The client's sites are spread throughout Kent and other parts of England, and you can be based in either Aylesford or Canterbury (with at least one weekly visit to Canterbury). Occasionally, you may need to visit other locations, so a valid driving licence and access to your own vehicle are important. Pool cars are available for business travel, and all expenses related to travel and subsistence will be reimbursed.
To be suited for the role, it is expected that you can tick off most if not all of the following:
- Previous experience supporting ERP systems (IFS would be great but any other ERP system such as MS Dynamics, SAP, Oracle Netsuite, JD Edwards World or OneWorld, Epicore, Infor M3, Infor Cloud, Navsion, COINS etc would be fine)
- Good troubleshooting skills - the ability to identify and resolve issues in the ERP system, including analysing error logs, debugging code and performing system diagnostics.
- Custom Objects and SQL skills (ideally PL/SQL but SQL, T-SQL is fine).
- Excellent communication skills and customer focused attitude. You'll be passionate about user support and engaging with a diverse user community.
- Have an analytical and logical mindset - able to analyse complex problems, break them down into smaller components and identify patterns or trends.
- Excellent Time Management - able to prioritise tasks, manage multiple support requests simultaneously and meet deadlines.
- Maintain accurate documentation of support requests, issues and resolutions.
- Have your own transport and be office based 3 days a week.
In return, you'll receive a competitive salary in the £40,000 to £46,000 range, depending on experience, alongside a generous benefits package. This includes a stellar pension scheme, dedicated budget for training and professional development, and 25 days annual leave plus bank holidays.
If you're ready to take the next step in your ERP support career and want to work in an environment that values your growth and expertise, please get in touch. For further information, please send your CV to Wayne Young at Young's Employment Services Ltd.
ERP Application Support Analyst in Canterbury employer: Young's Employment Services Ltd
Contact Detail:
Young's Employment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP Application Support Analyst in Canterbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the ERP world, especially those who work with IFS or similar systems. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with potential employers, share specific examples of how you've tackled complex issues in ERP systems. This will demonstrate your analytical mindset and problem-solving abilities.
✨Tip Number 3
Be ready for hands-on support scenarios! Since this role involves deskside support, practice explaining technical concepts in simple terms. This will help you shine during interviews and show that you're customer-focused.
✨Tip Number 4
Apply through our website! We love seeing passionate candidates who are eager to join our team. Make sure to highlight your relevant experience and enthusiasm for user support when you submit your application.
We think you need these skills to ace ERP Application Support Analyst in Canterbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ERP systems, especially if you've worked with IFS or similar platforms. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting and SQL skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for user support and how you thrive in small teams. We love seeing candidates who can communicate their enthusiasm for the role and the company.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We’re looking for those analytical minds that can break down problems and find effective solutions, so share your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Young's Employment Services Ltd
✨Know Your ERP Systems
Make sure you brush up on your knowledge of various ERP systems, especially IFS. Be ready to discuss your previous experiences with ERP support, troubleshooting, and any specific projects you've worked on. This will show that you're not just familiar with the systems but also passionate about them.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved issues in the past. Think about times when you analysed error logs or debugged code. Being able to articulate your problem-solving process will demonstrate your analytical mindset and technical expertise.
✨Communicate Effectively
Since this role involves a lot of user interaction, practice your communication skills. Be ready to explain complex concepts in simple terms and show your customer-focused attitude. You might even want to prepare a mock training session to showcase your ability to engage with users.
✨Time Management is Key
Think about how you prioritise tasks and manage multiple support requests. Be prepared to discuss your strategies for staying organised and meeting deadlines. This will highlight your excellent time management skills, which are crucial for balancing day-to-day support and project work.