Account Manager in Derby

Account Manager
Hybrid Derby & WFH
Circa £40,000 – £45,000 + Car or Car Allowance + Commission + Bonus

Due to continued growth our client has created a new opportunity for an Account Manager to join its team based in Central Derby. This is a hybrid role that offers the postholder the flexibility to work from home 4 days per week once theyre settled in to the role. Our client is part of a leading software solutions group with a range of successful products used by 1000s of business customers. As they grow theyre seeking a pro-active and customer focused Account Manager to act as the primary point of contact for a portfolio customers. The Account Manager will manage relationships, respond to customer queries, lead product demonstrations, and help customers onboard and maximise the value of our clients platform.

Key Responsibilities:

• Function as the main liaison for assigned customer accounts, ensuring a high level of client satisfaction
• Respond to customer queries and provide technical or functional support in a timely, effective manner
• Deliver engaging system demos to prospect, new and existing clients
• Support onboarding for new customers, guiding them through initial setup, training, and adoption
• Proactively identify opportunities to upsell additional features and modules to drive value for customers
• Collaborate with the product and support teams to address client feedback, troubleshoot issues, and improve service
• Maintain accurate records of client interactions, feedback, and opportunities using our CRM system
• Monitor usage and engagement to ensure customers are getting the most from their investment

Key Attributes:

• 3 years minimum Account Management experience
• Proven experience in account management, customer success, or a related role
• Excellent communication and interpersonal skills with a customer-first mindset
• Comfortable delivering live demos and product presentations
• Strong problem-solving abilities and a proactive attitude
• Experience supporting onboarding and training processes for new clients
• Familiarity with CRM tools
• Ability to manage multiple accounts and priorities in a fast-paced environment

If you\’re looking to work for an innovative software company that can provide opportunity for professional development and career growth then this could be the role for you. Our client can offer a salary dependent on experience in the region of £40,000 – £45000. In addition theres a car or car allowance alternative worth up to £550 per month, commission, bonus, company pension and generous holiday entitlement.

For further information, please send your CV to Wayne Young at Young\’s Employment Services Ltd. YES are operating as both a recruitment Agency and Recruitment Business.