At a Glance
- Tasks: Deliver top-notch customer service and resolve issues for a leading house builder.
- Company: Join a 5 Star House Builder in Hampshire with a commitment to excellence.
- Benefits: Gain valuable experience, develop skills, and work in a supportive team environment.
- Other info: Flexible working hours and opportunities for career growth await you.
- Why this job: Make a real difference in customer satisfaction and enjoy a dynamic work atmosphere.
- Qualifications: Experience in customer care and strong communication skills are essential.
Customer Care Coordinator for a fixed term 12 month contract starting with immediate effect, working for a 5 Star House Builder based in Hampshire.
The Customer Care Coordinator plays a key role delivering a high standard of customer service throughout the post-completion journey, ensuring timely communication, defect resolution, and system accuracy in line with the company expectations. Working closely with the Customer Care team, the coordinator is responsible for managing customer issues and ensuring a clear and smooth path to resolution, supporting our commitment to high standards and customer satisfaction. This role reports to the Division’s Head of Customer Care.
Principal accountabilities of the Customer Care Coordinator role include:
- Positively contribute to the level of service delivered to our customers.
- Contact customers during their warranty period to check satisfaction and provide updates on reported issues.
- Respond to customer emails professionally and within agreed service level agreements (SLAs).
- Monitor incoming call volumes and work with the Customer Care team to ensure consistent service coverage during office hours.
- Maintain accurate records by updating plot, customer, and subcontractor details in customer care systems.
- Build strong rapport with customers through courtesy calls, home visits, and drop-in sessions at designated developments.
- Champion the NHBC Customer Satisfaction Survey through positive engagement throughout the customer journey.
- Liaise with subcontractors to ensure timely and effective defect resolution.
- Identify and report subcontractor performance concerns to the Head of Customer Care to uphold standards and support cost recovery.
- Coordinate with the Customer Care Operative to arrange appointments, identify defects, and manage material supply to ensure smooth resolution and reduce repeat visits.
- Assist in managing customer complaints in line with the Company Procedure, escalating formal complaints and potential issues to the Head of Customer Care.
- Support divisional customer outcomes and experience by contributing to service quality and operational efficiency, including active participation in team meetings, site closure meetings, and ad hoc sessions.
Experience, Qualifications and Skills
Experience
- Significant relevant experience of working in a fast-paced Customer Care environment.
- Experience of working as a Customer Care Coordinator is advantageous.
Qualifications and Training
- GCSE Maths and English – Grade 4/C (or equivalent).
- Customer Care qualification would be advantageous.
Skills and Aptitude
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people.
- Ability to liaise with internal and external personnel.
- Strong administration skills with the ability to coordinate numerous priorities during the working day.
- Ability to work to deadlines in a fast-paced environment.
- Ability to work on own initiative and as part of a team.
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook).
- Committed to diversity and inclusion.
The Role and Working Conditions
- Willing to be flexible in respect to day-to-day duties and hours worked.
- Ability to travel to all development sites and the divisional office.
Customer Care Coordinator in Ringwood employer: Youngs Consultancy
As a 5 Star House Builder based in Hampshire, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee growth and satisfaction. Our commitment to excellence in customer service is matched by our dedication to our team, offering opportunities for professional development and a culture that values collaboration and innovation. Join us to be part of a company that not only builds homes but also nurtures careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Ringwood
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their customer care approach and think of examples from your experience that align with their expectations. This will show them you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! As a Customer Care Coordinator, you'll need to convey information clearly and professionally. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to dive into the customer care world with us.
We think you need these skills to ace Customer Care Coordinator in Ringwood
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Coordinator role. Highlight your relevant experience in customer care and how it aligns with our commitment to high standards and customer satisfaction.
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to showcase your excellent interpersonal skills. Use clear and professional language in your application to demonstrate how you can effectively engage with customers and colleagues alike.
Highlight Your Organisational Skills:As a Customer Care Coordinator, you'll need to juggle multiple tasks. Make sure to mention any experience you have in managing priorities and working under pressure. We love seeing candidates who can keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Youngs Consultancy
✨Know the Company Inside Out
Before your interview, take some time to research the 5 Star House Builder. Understand their values, recent projects, and customer care philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
Think about common customer care scenarios you might face in this role. Prepare examples from your past experience where you successfully resolved issues or improved customer satisfaction. This will demonstrate your problem-solving skills and ability to handle customer concerns.
✨Showcase Your Communication Skills
As a Customer Care Coordinator, communication is key. Practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and how they relate to the job.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, the company's approach to customer satisfaction, or how success is measured in this role. It shows that you're engaged and serious about contributing positively.
