At a Glance
- Tasks: Provide life-changing support and advice to parents and carers through our helpline.
- Company: Join YoungMinds, a passionate team dedicated to mental health for young people.
- Benefits: Enjoy flexible working, additional leave, and professional development opportunities.
- Other info: Hybrid working model with a supportive and inclusive team culture.
- Why this job: Make a real difference in the lives of families while developing your skills.
- Qualifications: Experience in advice delivery and understanding of mental health challenges required.
The predicted salary is between 12080 - 29023 £ per year.
The YoungMinds Parents Helpline provides parents and carers with life‑changing information, advice and support, and we are looking for an individual to join our incredible frontline team. This is a role where you can learn about the difficulties that young people and their families face, deliver high quality advice, offer crucial emotional support and be part of a service that makes a phenomenal difference.
Key information
- Contract: 1 year Fixed Term Contract, Part time (0.8 FTE)
- We are currently working with a hybrid working model, where there is the option of working from home combined with 4‑12 days a month of working in the office.
About this role
You will be responding to helpline calls, which can cover wide‑ranging and multifaceted issues. You will be using helpline skills to listen to callers’ concerns and draw on your expertise to provide tailored guidance to service users. You will need to ensure that you follow helpline safeguarding and data protection procedures and accurately record information into our Parents Helpline database. And, above all, you will have a strong passion for helping parents and carers to support themselves and their child in the best way they can.
Please note that our Helpline currently works within a hybrid model, with members of the team coming into the office 1‑2 days per week. Our position concerning working arrangements may change in the future.
The part time position will consist of 28 hours (4 days per week), with core working days being Tuesday, Wednesday and Fridays. In this role you will be required to work one evening shift per week until 6.45pm or 8.45pm, depending on the operational requirements of the service. We are considering piloting extended helpline opening hours later in the evening and/or at the weekend in the future, so this role will require occasional out‑of‑hour work.
About you
Candidates will be shortlisted on the basis of meeting the following criteria to a satisfactory level:
- Experience of delivering advice and guidance to service users
- Experience of responding to safeguarding concerns effectively, following protocols, reporting concerns and ability to identify risk within young people and adults.
- Ability to work well under pressure, manage an emotionally demanding workload and practice self‑care
- Understanding of mental health problems, illnesses and disorders and the challenges faced by children, young people, parents and families
- Knowledge of mental health service provision
The deadline for applications is 28 July 2026 at 9am. Further information on the post can be found in the job pack below. To apply for this role, please download the Helpline Adviser Job Pack and follow the guidance on the application form.
YoungMinds is committed to safeguarding and promoting the welfare of children and young people and we therefore expect all staff and volunteers to do the same. We ask all staff to undertake safeguarding training when they join us.
We welcome applications from Black and Minoritised, LGBTQ+ groups and those with disabilities, as they are currently under‑represented. One of our values is: “We celebrate what makes you you – whoever you are, we welcome you and encourage you to be true to yourself”.
If you are excited about helping us to achieve our mission, passionate about working at an organisation that puts the lived experience of young people at the heart of everything we do and want to be part of our drive to become a truly anti‑racist organisation we want to hear from you.
To apply for this role, please fill in the application form - downloadable below. Applications should be sent to by the deadline listed, with the job title included as the subject.
You’ll be part of a passionate, hardworking team that cares about the work they do and you’ll be part of making a real difference to the lives of children and young people. In addition to becoming part of the YoungMinds team, you’ll get:
- Three days additional leave over Christmas and New Year
- Auto‑enrolment onto pension scheme where YoungMinds will match your contribution up to five per cent
- Statutory benefits such as parental leave and sick pay
- A wide range of other health, wellbeing and lifestyle benefits
- A dedication to continued professional development, training and shared best practice
Our vision
We want to see a world where every young person who is struggling feels able to reach out, and has people and services around them who can really help.
Salary
This is a permanent, part time position (0.8 FTE). The salary for this role is £26,120.80 - £29,023.20 (pro rata of £32,651 - £36,279).
Helpline Adviser FTC in London employer: Youngminds
At YoungMinds, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of young people and their families. Our supportive work culture fosters professional growth through ongoing training and development opportunities, while our hybrid working model offers flexibility that promotes work-life balance. Join us in a role where your passion for helping others can truly shine, and be part of a team that celebrates diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Adviser FTC in London
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like Youngminds, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Youngminds. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through Youngminds's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Helpline Adviser FTC in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Youngminds. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Youngminds.
How to prepare for a job interview at Youngminds
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Youngminds.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Helpline Adviser FTC at Youngminds.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Youngminds that you're ready to hit the ground running in the Helpline Adviser FTC role.
