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- Tasks: Coordinate client support services and ensure smooth operations across various educational programmes.
- Company: Join YoungEducation, a dynamic organisation dedicated to supporting young people and families.
- Benefits: Enjoy 25 days annual leave, pension scheme, and ongoing professional development.
- Why this job: Make a real difference in education while developing your skills in a fast-paced environment.
- Qualifications: Experience in education or administration, strong communication, and IT skills required.
- Other info: Great opportunities for career progression in a supportive team.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an organised, proactive Client Support Coordinator to join YoungEducation. This is a key operational role supporting the delivery of services across Alternative Provision, centre-based tuition, online tuition, and home tuition. You will play a central role in ensuring that services run smoothly, efficiently, and to a high standard, supporting young people, families, schools, and local authorities.
You will coordinate referrals, manage timetables, oversee reporting, and act as a main point of contact across multiple services. The role requires someone who is confident managing information, communicating clearly, and maintaining strong organisation in a fast-paced environment.
Working closely with the Operations Manager, you will take ownership of the coordination and day-to-day delivery of programmes across the organisation. You will manage referrals and onboarding from initial enquiry through to placement, ensuring all information is accurate, complete, and shared appropriately. You will coordinate availability with tutors, service providers, and subcontractors, and ensure timetables are planned effectively and updated as needed.
You will maintain oversight of attendance, engagement, and programme delivery, identifying any issues early and supporting appropriate action. You will also ensure that all reporting is completed to a high standard, reviewing submissions and ensuring they meet organisational, safeguarding, and commissioning expectations. A key part of the role is quality assurance. You will check reports from tutors, service providers, and subcontractors, ensuring they are clear, accurate, and professional. Where concerns arise—whether related to quality, safeguarding, or performance—you will escalate these appropriately to management.
You will also be responsible for maintaining accurate data and systems, tracking performance, and supporting reporting for senior leadership. This includes identifying trends, risks, and areas for improvement across services. The role involves regular communication with a wide range of stakeholders, including schools, local authorities, families, and private clients. You will be expected to communicate confidently and professionally, both over the phone and via email, and ensure that important information is relayed clearly and accurately.
You will contribute to the continuous improvement of systems and processes, helping to ensure consistency, efficiency, and high standards across the organisation.
Key responsibilities- Manage referrals, enquiries, and onboarding across all services
- Coordinate staff availability and timetabling
- Act as a point of contact for schools, local authorities, families, and private clients
- Monitor attendance, engagement, and programme delivery
- Oversee the completion and quality of reporting
- Check reports from tutors, service providers, and subcontractors
- Escalate any safeguarding, quality, or performance concerns to management
- Maintain accurate records and data systems
- Track performance and support reporting to senior leadership
- Support improvements to systems and processes
You will have experience in education, tuition, or a similar environment, and be confident managing coordination and administrative responsibilities within a fast-paced setting. You will be highly organised, able to manage multiple priorities, and comfortable taking ownership of your workload. You will have excellent spoken and written English, strong communication skills, and be confident speaking with a range of stakeholders. You will also have strong IT skills, including Microsoft Office, and be comfortable working with data, systems, and reporting. You will be able to interpret information, identify issues, and support solutions in a practical and professional way.
Desirable- Experience working with schools or local authorities
- Understanding of EHCPs or SEND
- Experience attending EHCP reviews or multi-agency meetings
- 25 days annual leave plus bank holidays (33 total)
- Attractive employer pension scheme
- Ongoing professional development
- Opportunities for progression within a growing organisation
YoungEducation is committed to safeguarding and promoting the welfare of children and young people. All applicants are expected to share this commitment. This role is subject to:
- Enhanced DBS check
- Barred List check
- Two professional references
- Right to work in the UK
Client Support Coordinator in Stevenage employer: YoungEducation Ltd
Contact Detail:
YoungEducation Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Coordinator in Stevenage
✨Tip Number 1
Get to know the company! Research YoungEducation and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with various stakeholders, it’s crucial to articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at YoungEducation.
We think you need these skills to ace Client Support Coordinator in Stevenage
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Client Support Coordinator. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Organisation Skills: Since this role is all about keeping things running smoothly, give examples in your application of how you've successfully managed multiple tasks or projects in the past. We want to see your organisational prowess!
Communicate Clearly: Your written communication needs to shine! Make sure your application is clear, concise, and free of errors. This is your chance to demonstrate the strong communication skills we value at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're proactive—just like we like our candidates to be!
How to prepare for a job interview at YoungEducation Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Client Support Coordinator role. Familiarise yourself with the key responsibilities and how they relate to supporting young people and families. This will help you articulate your understanding of the position and demonstrate your enthusiasm for the job.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple priorities or coordinated projects. Be ready to discuss how you keep track of tasks and ensure everything runs smoothly, especially in a fast-paced environment.
✨Communicate Clearly and Confidently
As a point of contact for various stakeholders, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend or family member to refine your delivery and ensure you come across as professional and approachable.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think about potential issues you might face in the role, such as managing conflicting schedules or addressing quality concerns, and prepare thoughtful responses that highlight your proactive approach and solutions-oriented mindset.