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- Tasks: Support the delivery of educational services and maintain smooth operations.
- Company: Join YoungEducation, a supportive and collaborative environment focused on youth development.
- Benefits: Enjoy 25 days annual leave, pension scheme, and ongoing development opportunities.
- Why this job: Make a real difference in young people's lives while honing your administrative skills.
- Qualifications: Previous admin experience, strong communication skills, and attention to detail required.
- Other info: Fast-paced role with opportunities for growth and professional development.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a reliable and organised Client Support Administrator to join YoungEducation. This role supports the delivery of services across Alternative Provision, centre-based tuition, online tuition, and home tuition. You will play an important part in keeping day-to-day operations running smoothly, ensuring that communication, systems, and processes are accurate, organised, and consistently maintained.
Working closely with the Client Support Coordinator, you will support the full administrative lifecycle of our services, from initial enquiries and referrals through to ongoing delivery and reporting. You will assist with managing referrals and onboarding new young people, ensuring all required information is collected, recorded accurately, and shared with the relevant team members. You will help coordinate availability with tutors, service providers, and subcontractors, and support the accurate setup and maintenance of timetables across all services.
A key part of the role involves maintaining accurate data and systems. You will be responsible for updating attendance, session information, and client records in a timely manner, ensuring all information is clear, complete, and audit-ready. You will also play an important role in supporting reporting processes. This includes tracking deadlines, chasing outstanding reports, and carrying out initial checks to ensure reports from tutors, service providers, and subcontractors are complete, consistent, and meet expected standards. Where concerns or inconsistencies are identified, you will escalate these to senior staff appropriately.
The role also involves regular communication with a wide range of stakeholders, including staff, families, schools, and professionals. You will respond to enquiries via phone and email, ensuring all communication is handled professionally, clearly, and in a timely manner, and that important information is relayed accurately between parties. You will support general administrative tasks across the business, helping to ensure the smooth running of operations and contributing to a well-organised and professional working environment.
You will have previous administrative experience and be highly organised, with strong attention to detail and the ability to manage multiple tasks at once. You will be confident communicating with a range of people, both over the phone and via email, and able to relay important information clearly and accurately. You will have excellent spoken and written English and be comfortable working in a fast-paced environment. You will have good IT skills, including Microsoft Office, and be confident working with systems and data. You will also have a logical and methodical approach to your work, with the ability to follow processes while using your initiative when required.
Desirable experience within education, alternative provision, or a similar environment would be beneficial, along with an understanding of safeguarding and awareness of EHCP processes or multi-agency working.
What we offer:
- 25 days annual leave plus bank holidays (33 total)
- Attractive employer pension scheme
- Ongoing development opportunities
- Supportive and collaborative working environment
YoungEducation is committed to safeguarding and promoting the welfare of children and young people. All applicants are expected to share this commitment. This role is subject to:
- Enhanced DBS check
- Barred List check
- Two professional references
- Right to work in the UK
Client Support Administrator in Stevenage employer: YoungEducation Ltd
Contact Detail:
YoungEducation Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Administrator in Stevenage
✨Tip Number 1
Get to know the company! Research YoungEducation and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with various stakeholders, make sure you can convey information clearly and professionally. Role-play with a friend or family member to boost your confidence!
✨Tip Number 3
Be proactive during interviews. Prepare questions about the role and the team dynamics. This shows you're engaged and ready to contribute to the smooth running of operations at YoungEducation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Client Support Administrator in Stevenage
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Support Administrator role. Highlight your previous administrative experience and how it relates to the tasks mentioned in the job description. We want to see how you can bring your skills to our team!
Show Off Your Communication Skills: Since this role involves a lot of communication with various stakeholders, be sure to showcase your written and verbal communication skills. Use clear and professional language in your application to demonstrate that you can relay important information effectively.
Highlight Your Organisational Skills: We’re looking for someone who is highly organised and detail-oriented. In your application, mention specific examples of how you've managed multiple tasks or maintained accurate records in previous roles. This will show us that you can handle the fast-paced environment we work in.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at YoungEducation!
How to prepare for a job interview at YoungEducation Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Support Administrator role. Familiarise yourself with the key responsibilities, such as managing referrals and maintaining accurate data. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experience where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised tasks and maintained accuracy in your work, as this will highlight your suitability for the role.
✨Communicate Clearly and Confidently
As you'll be interacting with various stakeholders, practice your communication skills before the interview. Think about how you would handle enquiries or relay important information. Clear and confident communication is key, so consider doing a mock interview with a friend to refine your approach.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, or specific processes related to the role. This not only shows your interest but also helps you determine if YoungEducation is the right fit for you.