At a Glance
- Tasks: Support the delivery of educational services and maintain smooth operations.
- Company: Join YoungEducation, a supportive and collaborative environment focused on youth welfare.
- Benefits: Enjoy 25 days annual leave, pension scheme, and ongoing development opportunities.
- Other info: Fast-paced role with opportunities for growth and professional development.
- Why this job: Make a real difference in young people's lives while honing your administrative skills.
- Qualifications: Previous admin experience, strong attention to detail, and excellent communication skills.
The predicted salary is between 25000 - 30000 € per year.
We are looking for a reliable and organised Client Support Administrator to join YoungEducation. This role supports the delivery of services across Alternative Provision, centre-based tuition, online tuition, and home tuition. You will play an important part in keeping day-to-day operations running smoothly, ensuring that communication, systems, and processes are accurate, organised, and consistently maintained.
Working closely with the Client Support Coordinator, you will support the full administrative lifecycle of our services, from initial enquiries and referrals through to ongoing delivery and reporting. You will assist with managing referrals and onboarding new young people, ensuring all required information is collected, recorded accurately, and shared with the relevant team members. You will help coordinate availability with tutors, service providers, and subcontractors, and support the accurate setup and maintenance of timetables across all services.
A key part of the role involves maintaining accurate data and systems. You will be responsible for updating attendance, session information, and client records in a timely manner, ensuring all information is clear, complete, and audit-ready. You will also play an important role in supporting reporting processes. This includes tracking deadlines, chasing outstanding reports, and carrying out initial checks to ensure reports from tutors, service providers, and subcontractors are complete, consistent, and meet expected standards. Where concerns or inconsistencies are identified, you will elevate these to senior staff appropriately.
The role also involves regular communication with a wide range of stakeholders, including staff, families, schools, and professionals. You will respond to enquiries via phone and email, ensuring all communication is handled professionally, clearly, and in a timely manner, and that important information is relayed accurately between parties. You will support general administrative tasks across the business, helping to ensure the smooth running of operations and contributing to a well-organised and professional working environment.
You will have previous administrative experience, be highly organized, have strong attention to detail, and be able to manage multiple tasks at once. You will be confident communicating with a range of people, both over the phone and via email, and able to relay important information clearly and accurately. You will have excellent spoken and written English and be comfortable working in a fast-paced environment. You will have good IT skills, including Microsoft Office, and be confident working with systems and data. You will also have a logical and methodical approach to your work, with the ability to follow processes while using your initiative when required.
Desirable experience within education, alternative provision, or a similar environment would be beneficial, along with an understanding of safeguarding and awareness of EHCP processes or multi-agency working.
What we offer:
- 25 days annual leave plus bank holidays (33 total)
- Attractive employer pension scheme
- Ongoing development opportunities
- Supportive and collaborative working environment
YoungEducation is committed to safeguarding and promoting the welfare of children and young people. All applicants are expected to share this commitment. This role is subject to:
- Enhanced DBS check
- Barred List check
- Two professional references
- Right to work in the UK
Client Support Administrator employer: YoungEducation Ltd
At YoungEducation, we pride ourselves on being an excellent employer, offering a supportive and collaborative working environment that fosters professional growth. With 25 days of annual leave plus bank holidays, an attractive pension scheme, and ongoing development opportunities, we ensure our Client Support Administrators are well-equipped to thrive in their roles while making a meaningful impact in the lives of young people. Join us in a fast-paced, rewarding atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Administrator
✨Tip Number 1
Get to know the company! Research YoungEducation and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with various stakeholders, make sure you can convey information clearly and professionally. Role-play with a friend or family member to boost your confidence!
✨Tip Number 3
Be proactive during interviews. Prepare questions about the role and the team dynamics. This shows that you're not just there to answer questions but are also keen to engage and contribute to the organisation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Client Support Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Support Administrator role. Highlight your previous administrative experience and how it relates to the tasks mentioned in the job description. We want to see how you can bring your skills to our team!
Show Off Your Organisational Skills:Since this role is all about keeping things organised, give us examples of how you've managed multiple tasks or maintained accurate records in the past. We love seeing real-life examples that demonstrate your attention to detail and ability to juggle responsibilities.
Communicate Clearly:As you'll be dealing with various stakeholders, it's crucial to showcase your communication skills. Whether it's in your cover letter or during the application process, make sure your writing is clear, professional, and free of errors. We appreciate clarity just as much as you do!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward—just like we like it!
How to prepare for a job interview at YoungEducation Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Support Administrator role. Familiarise yourself with the key responsibilities like managing referrals, maintaining accurate data, and supporting communication with stakeholders. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experience where you've successfully managed multiple tasks or maintained accurate records. Be ready to discuss how you prioritise tasks and ensure everything runs smoothly, as this will resonate well with the interviewers.
✨Communicate Clearly and Confidently
As a Client Support Administrator, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly, both verbally and in writing. Consider preparing a few scenarios where you've handled enquiries or communicated important information, showcasing your professionalism and clarity.
✨Demonstrate Your IT Proficiency
Since good IT skills are essential for this role, be prepared to discuss your experience with Microsoft Office and any other relevant systems. You might even want to mention specific tools or software you've used in previous roles that could be beneficial for managing data and processes at YoungEducation.
