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For Companies At a Glance
- Tasks: Support young people on their mental health journey and coordinate clinical services.
- Company: Join a compassionate multidisciplinary clinic dedicated to youth wellbeing.
- Benefits: Earn £27,000 per year in a supportive and collaborative environment.
- Why this job: Make a meaningful impact on young people's lives while gaining valuable experience.
- Qualifications: Great communication skills and a passion for mental health; ideal for graduates or experienced admins.
- Other info: Opportunities for skill development in the healthcare sector.
The predicted salary is between 24000 - 30000 £ per year.
The Young Wellbeing Hub is a multidisciplinary clinic dedicated to supporting the mental health and wellbeing of young people. We provide accessible, high-quality care and work collaboratively across services to ensure that every young person is guided to the right support at the right time. Our team is made up of compassionate clinicians, administrators, and support staff who are passionate about improving outcomes for young people.
We are looking for a motivated and empathetic Patient Pathway & Clinical Support Coordinator to join our growing team. This is a hybrid role combining administration, patient-facing responsibilities, and direct clinical support.
You will be a key point of contact for young people accessing our services, supporting them through their journey from initial enquiry to assessment. You will also work closely with clinicians, helping to prepare for assessments by gathering screening information and ensuring appointments run smoothly.
Ideal for
- Graduates seeking hands-on experience within mental health, psychology, or healthcare services
- Experienced medical secretaries or healthcare administrators looking to work more closely with clinicians and patients
Key Responsibilities
- Act as a first point of contact for patients and families via phone, email, and in person
- Support patients who are currently accessing the service, answering queries and providing guidance
- Help patients understand available services and support them in choosing the most appropriate pathway
- Book, manage, and coordinate appointments efficiently across clinicians and services
- Clinical & Assessment Support
- Support clinicians by collecting screening information and assessment questionnaires
- Liaise with patients to ensure all required information is gathered prior to assessments
- Prepare clinicians for upcoming assessments by ensuring records and screening data are complete and organised
- Maintain accurate and confidential patient records in line with data protection requirements
- Administrative Duties
- Provide high-quality administrative support to the clinical team
- Manage referrals, correspondence, and documentation
- Support the smooth day-to-day running of the clinic
- Work collaboratively with colleagues to continuously improve patient experience and clinic processes
Person Specification
- Essential
- Excellent communication skills, with the ability to engage sensitively and professionally with young people and families
- Would suit an ambitious graduate that can learn fast or someone that already has experience in the sector
- Strong organisational skills and attention to detail
- Confidence managing multiple tasks and priorities in a busy clinical environment
- A professional, compassionate, and patient-centred approach
- Ability to work full-time from our Hackney Wick offices
- Desirable
- Experience in healthcare, mental health, or clinical administration
- Background as a medical secretary, healthcare administrator, or care coordinator
- A relevant degree (e.g. psychology, health sciences, social sciences)
- An interest in mental health, wellbeing, or working with young people
What We Offer
- Salary of £27,000 per annum
- A supportive and collaborative working environment
- Valuable exposure to clinical mental health services
- Opportunities to develop skills and experience within the wellbeing and healthcare sector
- The chance to make a meaningful impact on the lives of young people
Patient Pathway and Clinical Support Coordinator employer: Young Wellbeing Hub
Contact Detail:
Young Wellbeing Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Pathway and Clinical Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the mental health and healthcare sectors. Attend events, join online forums, or connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the Young Wellbeing Hub and understanding their mission. Think about how your skills align with their goals. We want to see your passion for supporting young people shine through!
✨Tip Number 3
Practice your communication skills! As a Patient Pathway Coordinator, you'll be engaging with young people and families. Role-play common scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at the Young Wellbeing Hub.
We think you need these skills to ace Patient Pathway and Clinical Support Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Pathway and Clinical Support Coordinator role. Highlight your relevant experience and skills that align with the job description, especially your communication and organisational abilities.
Show Your Passion: We want to see your enthusiasm for mental health and supporting young people. Share any personal experiences or motivations that drive you to work in this field. It’ll help us understand why you’re a great fit for our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Young Wellbeing Hub
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Pathway and Clinical Support Coordinator. Familiarise yourself with the key tasks mentioned in the job description, like supporting patients and liaising with clinicians. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Empathy
Since this role involves working closely with young people, it's crucial to convey your empathetic nature during the interview. Share examples from your past experiences where you've successfully supported individuals in need, highlighting your ability to communicate sensitively and professionally.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the clinic's approach to patient care or how they measure success in improving outcomes for young people. This shows your genuine interest in the role and helps you assess if the clinic is the right fit for you.
✨Demonstrate Organisational Skills
Given the busy nature of the role, be ready to discuss how you manage multiple tasks and priorities. Use specific examples to illustrate your organisational skills, such as how you've coordinated appointments or managed administrative duties in previous roles. This will reassure them that you can handle the demands of the position.
