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- Tasks: Provide top-notch customer service to Spanish and English-speaking clients via various channels.
- Company: Join Young Living, a leader in essential oils with over 25 years of innovation.
- Benefits: Enjoy competitive salary, pension contributions, remote work, and generous leave.
- Why this job: Be part of a dynamic team making a difference in customers' lives with essential oils.
- Qualifications: Fluent in English and Spanish, with strong communication and problem-solving skills.
- Other info: Flexible work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 48000 £ per year.
Young Living is a market leader in the product and sale of Essential Oils. As pioneers of the modern essential oils’ movement for more than 25 years, we have established and maintained the standard every step of the way. From our sustainable farming and sourcing practices to our cutting-edge research and testing, we consistently deliver the purest essential oils and oil-infused products.
The focus of the role will be working with European customers, primarily those based in the Spanish speaking markets, providing excellent customer service via phone, chat, email and face-to-face contact and ensuring inquiries are dealt with in a prompt and professional manner. This role will also cover the English-speaking markets.
Key Responsibilities:- Communicate with all customers (Spanish and English) by phone, ‘Chat’ or in person and provide excellent and accurate service to their requests.
- Make sure standards are met or exceeded for customer service levels.
- Show a high level of professionalism with excellent verbal and written skills.
- Identify problems with customer accounts and/or orders and solve them accordingly.
- Keep constant communication with your supervisor by reporting issues on behalf of the Leaders.
- Travel to assigned region to attend conventions, training sessions and meetings, on an as needed basis and as directed by management.
- Other tasks as assigned by the Customer Service Team Leader.
- Excellent communication skills (verbal and written)
- Team Player
- Customer Care Orientated
- Adaptability and flexibility
- Interpersonal skills
- Cultural awareness and diversity sensitivity
- Problem-solving and critical thinking
- Strategic thinking and planning
- Digital literacy
- Customer Relationship Management
- Client Service Excellence
- Proactive
- Ability to Work Under Pressure
- Excellent fluent communication skills for English and Spanish language - written and verbal (multiple European languages would be a definite advantage)
- Ability to use initiative and work with minimal supervision
- Work well under pressure and to tight deadlines
- Proactive solution seeker with a positive “can do” attitude
- Ability to use IT systems such as Microsoft Word, Excel and PowerPoint.
- Competitive salary
- Employer pension scheme contribution 8%
- Excellent employee company benefits, including staff shop, gym reimbursement, etc.
- Work from Home
- 25 days leave (plus public holidays)
Customer Services Advisor - Spanish - Remote Role employer: Young Living Europe Ltd
Contact Detail:
Young Living Europe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor - Spanish - Remote Role
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at Young Living or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written skills in both Spanish and English, try role-playing customer service scenarios with a friend. It’ll boost your confidence and prepare you for the real deal.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled customer issues effectively. Be ready to share these during interviews to demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Services Advisor - Spanish - Remote Role
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires excellent communication in both Spanish and English, make sure to highlight your language proficiency right at the start of your application. We want to see how you can connect with our diverse customer base!
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the job description. Mention specific experiences that showcase your customer service skills and adaptability, as these are key for us at Young Living.
Be Professional Yet Personable: While we love a professional tone, don’t forget to let your personality shine through! Show us your passion for customer service and how you can bring a positive attitude to the team. We’re all about that 'can do' spirit!
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It helps us keep track of your submission and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Young Living Europe Ltd
✨Brush Up on Your Language Skills
Since the role requires excellent communication in both Spanish and English, make sure you're comfortable switching between the two languages. Practise common customer service scenarios in both languages to show your fluency and confidence during the interview.
✨Know the Company Inside Out
Familiarise yourself with Young Living's products, values, and their approach to essential oils. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and its mission.
✨Prepare for Customer Scenarios
Think of potential customer service situations you might face in this role. Prepare examples of how you've handled similar situations in the past, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Showcase Your Team Spirit
As a Customer Services Advisor, you'll need to work well with others. Be ready to discuss your experiences working in teams, highlighting your adaptability and how you contribute to a positive team environment.
