Fundraising & Database Administrator in Lingfield

Department: Fundraising and Development

Reports to: Data & Insights Manager

Location: Hybrid including working in Lingfield, Surrey

Salary: Up to £14,681.27 per annum based on 21 hours per week (FTE - £25,867 per annum)

Hours: 21 hours per week (can be worked over 3 - 5 days)

Contract: Permanent, all year round

Closing Date: 7th September 2026

Young Epilepsy and St. Piers is committed to safeguarding and protecting our children and young people and promotes the welfare of all learners. As part of our safer recruitment process and in line with Keeping Children Safe in Education 2022, online searches will form part of this process. An Enhanced Disclosure with relevant Barring Service checks and full referencing will be required before employment can commence.

Your Role

Are you passionate about fundraising, data and improving the lives of children and young people with epilepsy? Join the fundraising team at Young Epilepsy and take on an important role delivering outstanding supporter experience and ensuring the accuracy of financial and supporter data. This role is central to deepening supporter relationships, inspiring long-term loyalty, and helping to grow sustainable income for Young Epilepsy.

Acting as a key point of contact for supporters, the postholder will build positive and memorable relationships through personalised stewardship, excellent customer service, and engaging communications that demonstrate the impact of supporters' generosity. A key responsibility of the role is ensuring the accuracy, integrity, and effective use of supporter and financial data. You will maintain high-quality records, support the ongoing development of our CRM (Beacon), and contribute to accurate reporting and analysis.

Our supporters play a vital role in enabling us to deliver life-changing services and support for children and young people with epilepsy. We aspire to be the charity of choice for donors, creating relevant, meaningful, and rewarding experiences that make every interaction count and encourage lasting support.

The role will:

• Engage and steward supporters by inspiring them around their giving, maximising their fundraising, and ensuring their donor journey is tailored, relevant and exciting.
• Maintain high-quality financial and supporter data, ensuring accuracy, integrity, and compliance while supporting robust reporting, analysis, and insight generation.
• Ensure the timely and accurate processing of donations, while acting as a first point of contact for supporters and delivering excellent customer service.
• Ensure the smooth running of the CRM (Beacon) and support its development.
• Implement engaging supporter focused communications that inspire and delight.
• Undertake a range of administrative and support functions to ensure the effective running of the Fundraising and Data teams.

This is a varied role with lots of potential for growth and development.

What we need from you:

• A positive, warm and pro-active approach to your work and other people.
• Passionate about supporter experience and improving the lives of children and young people with epilepsy.
• Excellent attention to detail and accuracy when working with supporter and financial information.
• A willingness to continually learn and upskill.
• Experience of supporter or customer care with a proven track record in excellent customer relationships.
• Comfortable working with numbers and processing payments, donations, and invoices.
• Experience using databases or CRM systems to maintain and update records.
• Strong communication skills and the ability to work well with different teams.
• Ability to follow processes and handle confidential information appropriately.
• Experience of working in an administration role.

Your benefits:

• Comprehensive training and professional development opportunities.
• Generous annual leave.
• Occupational pension scheme.
• Subsidised dining room.
• Your Rewards, giving you access to nationwide discounts and benefits.
• Free parking on campus.
• Access to a working farm and horticultural area.
• We are accessible by bus, by train via the East Grinstead branch of the Oxted Line and by car.

About us:

Epilepsy can be one of the most frightening and isolating conditions a child can experience. The loss of any sense of safety, trapped in an unpredictable world, not knowing when their next seizure will happen, where it will happen, who will be there and if they will be hurt. Living in this unpredictable world takes its toll on a child's physical and mental health, as well as impacting their education and social life. It can limit opportunities for the rest of their life. Children with epilepsy have a right to be heard. We are here for them. Together we can create a society where children and young people with epilepsy have a voice and can live happy, fulfilled lives. Through research that improves diagnosis and treatments, campaigning for children's rights, and providing innovative tools, information, and practical support for living day-to-day life. Together we create possible.

Young Epilepsy strives to employ people that reflect the community it serves; therefore, applications from minority groups and people with disabilities are particularly welcomed.

If you do not hear anything within two weeks of the closing date, please assume you have been unsuccessful.