At a Glance
- Tasks: Lead and manage crisis services for vulnerable children and young people with complex needs.
- Company: Join Young Crisis Hub, a leader in therapeutic support for youth in crisis.
- Benefits: Enjoy a competitive salary, flexible working, and ongoing professional development.
- Other info: Flexible remote work with opportunities for travel and impactful leadership.
- Why this job: Make a real difference in the lives of young people facing significant challenges.
- Qualifications: Must have experience in health or social care leadership and managing regulated services.
The predicted salary is between 60000 - 80000 £ per year.
Young Crisis Hub is seeking an experienced and dynamic Clinical Services Manager to lead our specialist crisis and therapeutic services for children and young people with highly complex needs. This is a senior leadership role with responsibility for ensuring our services are safe, effective, compliant, and outcome-focused. The successful candidate will become the organisation's CQC Registered Manager, providing oversight across our regulated services while supporting the continued growth and development of the organisation.
The young people we support are often experiencing significant crisis, including placement breakdowns, mental health deterioration, self-harming behaviours, aggression, exploitation risks, emotional dysregulation, absconding, and repeated service failures. Many have experienced significant trauma, disrupted attachments, adverse childhood experiences, and multiple placement breakdowns. A significant proportion of the young people we support are cared for under Deprivation of Liberty Safeguards (DoLS) and other restrictive frameworks. This role requires an individual who understands the complexities of balancing safety, therapeutic care, legal compliance, risk management, and the rights of the child.
Working closely with our Clinical Lead, Partnerships Managers, nurses, support workers, local authorities, commissioners, and external professionals, you will ensure services deliver exceptional care whilst improving outcomes for some of the most vulnerable young people in the country.
Key Responsibilities- Leadership & Management
- Register and maintain registration as the organisation's CQC Registered Manager.
- Lead and support multidisciplinary teams, including nurses, support workers, and clinical staff.
- Provide strong operational leadership and promote a culture of accountability, excellence, and continuous improvement.
- Support recruitment, supervision, performance management, and staff development.
- Ensure services remain aligned with the organisation's therapeutic and child-centred values.
- Quality, Compliance & Governance
- Ensure compliance with CQC regulations, safeguarding requirements, and organisational policies.
- Lead audits, inspections, quality reviews, and governance processes across all services.
- Conduct regular site visits to monitor service quality, staff practice, compliance, and outcomes.
- Develop and oversee action plans arising from audits, incidents, complaints, and safeguarding concerns.
- Ensure services remain inspection-ready and operate to the highest standards.
- Monitor quality indicators and outcomes to drive continuous improvement.
- Clinical & Care Oversight
- Oversee the safe delivery of complex care and support packages.
- Support teams to deliver trauma-informed, therapeutic, and outcome-focused care.
- Ensure care plans, risk assessments, and behaviour support strategies are effective and regularly reviewed.
- Promote safe and lawful implementation of DoLS and restrictive practice frameworks.
- Drive approaches that reduce restrictive interventions while maintaining safety and stability.
- Stakeholder & Partnership Management
- Build and maintain strong relationships with Local Authorities, commissioners, healthcare professionals, safeguarding teams, and partner agencies.
- Work closely with Partnerships Managers to support referrals, service development, and growth opportunities.
- Represent the organisation at reviews, professional meetings, inspections, and stakeholder forums.
- Support the mobilisation and development of new services and care packages.
- Improving Outcomes
- Ensure services are designed around the individual needs, strengths, and aspirations of each young person.
- Lead services that support young people through periods of acute crisis whilst promoting stability, recovery, and long-term success.
- Drive improvements in emotional wellbeing, placement stability, education engagement, independence, and future outcomes.
- Champion the voice of young people and families in service delivery and development.
You will be an experienced health or social care leader with a proven track record of managing regulated services and leading teams within complex and high-risk environments.
Essential Requirements- Professional qualification in Nursing, Social Work, Occupational Therapy, Psychology, or a related health or social care discipline.
- Eligible to register, or previously registered, as a CQC Registered Manager.
- Significant management experience within health, social care, children's services, mental health, crisis, or complex care settings.
- Experience supporting children and young people with complex needs and behaviours associated with crisis.
- Strong understanding of safeguarding, governance, risk management, and quality assurance.
- Experience working with DoLS, restrictive practice frameworks, and complex risk management.
- Experience managing multidisciplinary teams and working with Local Authorities and commissioners.
- Experience leading audits, inspections, and service improvement initiatives.
- Excellent leadership, communication, and organisational skills.
- Full UK driving licence and willingness to travel regularly.
- Previous experience as a CQC Registered Manager.
- Experience within CAMHS, specialist residential care, secure settings, forensic services, or crisis intervention services.
- Knowledge of Ofsted-regulated children's homes.
- Understanding of trauma-informed care, attachment, Positive Behaviour Support (PBS), and restrictive practice reduction.
- Experience supporting service growth and mobilisation.
Flexible remote working arrangement. Attendance at Head Office a minimum of 4 days per month. Regular travel to operational sites, residential services, and community-based care packages to undertake audits, quality reviews, inspections, and staff support. Attendance at key meetings with Local Authorities, commissioners, clinical teams, and external stakeholders as required. Flexibility to respond to operational priorities and service needs.
What We Offer- Competitive salary and benefits package.
- Flexible and hybrid working arrangements.
- A senior leadership role with significant influence across the organisation.
- Ongoing professional development and leadership support.
- The opportunity to shape innovative services supporting some of the most vulnerable young people in the UK.
- A collaborative, ambitious, and values-driven leadership team.
- The opportunity to make a meaningful and lasting difference to the lives of children and young people.
At Young Crisis Hub, we support children and young people during some of the most challenging periods of their lives. Many are experiencing significant crisis and require highly specialised support delivered within complex legal, safeguarding, and therapeutic frameworks. We are looking for a Clinical Services Manager who shares our commitment to delivering safe, innovative, and outstanding services that help young people move from crisis towards stability, recovery, and brighter futures.
Clinical Services Manager in Slough employer: Young Crisis Hub
At Young Crisis Hub, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable children and young people. Our flexible remote working arrangements, combined with a strong emphasis on professional development and a collaborative work culture, empower our Clinical Services Manager to lead innovative services while enjoying a competitive salary and benefits package. Join us in a senior leadership role where your expertise will directly contribute to shaping the future of our organisation and the lives of those we support.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Services Manager in Slough
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Young Crisis Hub.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Young Crisis Hub.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Young Crisis Hub, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical Services Manager in Slough
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Young Crisis Hub.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Young Crisis Hub.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Young Crisis Hub. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Young Crisis Hub. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Young Crisis Hub
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Young Crisis Hub’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
