At a Glance
- Tasks: Lead and inspire the Operations team to drive performance and guest satisfaction.
- Company: Join YouMeSushi, one of the UK's fastest-growing sushi brands.
- Benefits: Competitive salary up to £60,000, staff discounts, and growth opportunities.
- Other info: Collaborative culture with direct influence on business direction.
- Why this job: Shape the future of a dynamic business and make a real impact.
- Qualifications: Proven operational leadership experience in hospitality and strong commercial acumen.
The predicted salary is between 60000 - 60000 £ per year.
Help shape the future of one of the UK's fastest-growing sushi brands. YouMeSushi is entering an exciting new phase of growth. With more than 30 corporate and franchised restaurants and ambitious expansion plans, we're looking for an exceptional Senior Operations Manager to help lead the next stage of our journey.
This is a high-impact leadership role responsible for driving operational excellence, commercial performance and guest experience across both our company-owned and franchised estate. Leading the Operations team, you'll develop high-performing people, strengthen operational capability and build the scalable systems, standards and processes needed to support our continued growth.
The Role
- Lead, inspire and develop the Operations team, creating a high-performance culture built on accountability, coaching and continuous improvement.
- Lead the operational performance of our corporate and franchised restaurant estate.
- Drive sales, profitability and guest satisfaction across every location.
- Manage the operational P&L, driving sales, labour, food cost and controllable expenses to deliver sustainable profitability across the estate.
- Coach and support Operations Managers to consistently deliver exceptional operational standards.
- Build strong relationships with franchise partners, helping them improve operational and commercial performance.
- Develop scalable systems, standards and processes that support future growth.
- Ensure outstanding food quality, service standards and brand consistency across every restaurant.
- Own the operational P&L and key performance indicators, using data and insight to identify opportunities, improve profitability and drive continuous improvement.
- Work collaboratively with Marketing, Finance, HR, Property and Supply Chain to deliver key business priorities.
- Support new restaurant openings, acquisitions and strategic business projects.
- Create a culture of ownership, accountability and operational excellence throughout the business.
About You
You'll be an experienced operational leader with a passion for hospitality, developing people and delivering exceptional guest experiences. You'll bring:
- Proven multi-site operational leadership experience within hospitality, QSR or casual dining.
- Demonstrable experience within a franchised hospitality business, with a strong understanding of both franchise and corporate operations.
- Experience building trusted relationships with franchise partners and helping them improve operational and commercial performance.
- Strong commercial acumen with proven experience managing operational P&Ls and delivering sustainable improvements in sales, labour, food cost and profitability.
- A proven track record of improving sales, profitability, operational performance and guest satisfaction.
- Experience leading, coaching and developing high-performing operational teams.
- Excellent communication, stakeholder management and influencing skills.
- Strong knowledge of food safety, health & safety and operational compliance.
- A proactive, hands-on leadership style with a continuous improvement mindset.
Why Join YouMeSushi?
This is an opportunity to play a pivotal role in shaping the future of a fast-growing, entrepreneurial business. You'll have the opportunity to:
- Shape and drive operational performance across our corporate and franchised estate.
- Enhance the guest experience by embedding operational excellence and consistently high standards.
- Lead and develop an ambitious Operations team with genuine autonomy to make an impact.
- Work directly with the Founder and senior leadership team, influencing the future direction of the business.
- Build the systems, capability and operational infrastructure needed to support continued expansion.
- Lead strategic projects, franchise growth and new restaurant openings.
- Join a collaborative business where your ideas are valued and your contribution will directly influence our success.
Salary & Benefits
Salary: Up to £60,000, plus benefits. Staff discount across all YouMeSushi stores. Opportunity to grow with the business as the brand continues to scale. Office and field-based role with regular travel across the estate.
Candidates must have the legal right to work in the UK. Please be aware you should live within an easy commuting distance of London.
Graduate Operations Manager (Permanent) in City of London employer: YouMeSushi
YouMeSushi is an exceptional employer that offers a dynamic and collaborative work environment, perfect for those passionate about hospitality and operational excellence. With a focus on employee development and a culture of accountability, you will have the opportunity to lead a high-performing team while directly influencing the growth of one of the UK's fastest-growing sushi brands. Enjoy competitive benefits, including a salary of up to £60,000, staff discounts, and the chance to shape the future of our expanding restaurant estate in London.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Operations Manager (Permanent) in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like YouMeSushi. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to YouMeSushi
Don't be shy about reaching out to YouMeSushi directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Graduate Operations Manager (Permanent) in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about YouMeSushi and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at YouMeSushi
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
