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- Tasks: Lead projects to enhance business intelligence and operational efficiency across YouLend's European operations.
- Company: YouLend is a top global embedded financing platform for major e-commerce and tech companies.
- Benefits: Enjoy stock options, private medical insurance, gym access, and team socials in a vibrant office.
- Why this job: Join an award-winning fintech and make a real impact on the future of financial services.
- Qualifications: Project management experience, strong analytical skills, and excellent communication are essential.
- Other info: Be part of a diverse team in a supportive workplace recognised as one of the best.
The predicted salary is between 40000 - 56000 £ per year.
About Us
YouLend is the preferred global embedded financing platform for many of the world\’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend\’s AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.
We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.
The Role:
You will be working closely with the Head of European Operations and Transformation Lead to increase business intelligence through the use of data to drive growth. Together, you will be responsible for the strategic development of our European operations, owning projects end-to-end, and scaling YouLend\’s fastest growing regions (+100% year-on-year currently).
The role requires strong analytical and problem-solving capabilities; as well as excellent people skills to communicate changes. In addition, it is expected that the candidate is able to work independently and proactively. This role will be targeted at improving the outcome, processes, and efficiencies across different functions in YouLend. In doing so, you will work alongside stakeholders across the business, from Sales and Credit Operations through to our Product and Technology team.
Responsibilities
- Take full ownership of making our processes the very best of any European fintech with a core focus on reducing friction in the merchant application journey
- This includes but is not limited to: (1) driving forward KPI reporting and monitoring across the teams to deliver growth and efficiency and (2) building our marketing and sales strategies, and (3) identifying process gaps and work with the team to close them
- Drive operational efficiencies while improving quality of work and ensuring our processes and policies live up to increasing degrees of compliance
- Identify automation and other improvement opportunities to further develop the process for delivering rapid financing to merchants
- Supporting the Head of European Operations with projects and process innovation
Requirements
- Project management experience from a fast-paced environment with a focus on execution, e.g. experience in start-ups or scale-ups
- Strong problem solving and analytics, e.g. through MS Excel and tools like PowerBI
- Excellent communication: written and verbal
- Excellent change management handling
- Experience of mass data manipulation through SQL, Python, R, etc. would be useful
- You will be proactive, take ownership, and act with urgency
Benefits
Why join YouLend?
- Award-Winning Workplace: YouLend has been recognised as one of the \”Best Places to Work 2024 and 2025\” by the Sunday Times for being a supportive, diverse, and rewarding workplace
- Award-Winning Fintech: YouLend has been recognised as a \”Top 250 Fintech Worldwide\” company by CNBC
We offer comprehensive benefits package that includes:
- Stock Options
- Private Medical insurance via Vitality and Dental with BUPA
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Paddle Club
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
Salary Range: £50,000 – £70,000 + up to 25% annual bonus. #J-18808-Ljbffr
Transformation Manager employer: YouLend
Contact Detail:
YouLend Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transformation Manager
✨Tip Number 1
Familiarise yourself with YouLend's operations and the fintech landscape. Understanding how embedded financing works and the specific challenges faced by e-commerce platforms will help you demonstrate your knowledge during discussions.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data to drive operational improvements in previous roles. Be ready to discuss specific KPIs you've monitored and how they impacted business growth.
✨Tip Number 3
Network with professionals in the fintech industry, especially those involved in transformation and operations. Engaging with others in the field can provide insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 4
Prepare to discuss your project management experience in detail. Highlight any relevant projects where you successfully led initiatives from start to finish, particularly in fast-paced environments like start-ups or scale-ups.
We think you need these skills to ace Transformation Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Transformation Manager position at YouLend. Tailor your application to highlight relevant experiences that align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your project management experience, particularly in fast-paced environments like start-ups or scale-ups. Use specific examples to demonstrate your problem-solving skills and analytical capabilities.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your written and verbal communication skills. Consider including examples of how you've effectively communicated changes or managed stakeholder relationships in previous roles.
Tailor Your Application: Customise your CV and cover letter for YouLend by incorporating keywords from the job description. This not only shows your genuine interest but also helps your application stand out to hiring managers.
How to prepare for a job interview at YouLend
✨Understand the Company and Its Vision
Before your interview, take some time to research YouLend and its role in the embedded financing space. Familiarise yourself with their partnerships and how they leverage technology to enhance customer journeys. This will show your genuine interest in the company and its mission.
✨Demonstrate Analytical Skills
Given the emphasis on data-driven decision-making in this role, be prepared to discuss your experience with analytics tools like MS Excel, PowerBI, or any programming languages you know. Bring examples of how you've used data to solve problems or improve processes in previous roles.
✨Showcase Project Management Experience
Highlight your project management skills by discussing specific projects you've led, particularly in fast-paced environments. Be ready to explain how you managed timelines, resources, and stakeholder communication to achieve successful outcomes.
✨Prepare for Change Management Questions
Since the role involves handling change management, think of instances where you've successfully navigated change within an organisation. Prepare to discuss your approach to communicating changes and ensuring buy-in from various stakeholders.