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For Companies At a Glance
- Tasks: Lead and enhance our resilience programme to ensure smooth operations during disruptions.
- Company: Join YouLend, a fast-growing FinTech recognised as a top workplace.
- Benefits: Enjoy stock options, private medical insurance, and a vibrant office culture.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Experience in operational resilience and strong communication skills required.
- Other info: Be part of a supportive team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world's leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk. We are owned by the leading Private Equity company, EQT, and have grown +100% year-on-year since 2020. We are headquartered in London, UK, but also present in several European countries as well as the United States where we service partners, including eBay, Amazon, Just Eat, Shopify, and Stripe.
The Resilience Manager is responsible for owning and continuously improving YouLend's resilience programme across incident response, disaster recovery, business continuity, and operational resilience. The role ensures that resilience practices are effective, proportionate, and embedded across the organisation, enabling YouLend to operate reliably through disruption while supporting a fast-moving, technology-led environment.
Responsibilities
- Own and continuously mature the resilience programme across Incident Response, Disaster Recovery, Business Continuity, and Operational Resilience
- Maintain and update resilience-related policies, standards, procedures, and playbooks
- Manage resilience risks, controls, and associated remediation activities
- Support major incident coordination, including post-incident reviews, lessons learned, and action tracking
- Own and maintain Business Impact Assessments, Business Recovery Plans, critical business services, impact tolerances, and key dependencies
- Maintain recovery objectives (RTOs and RPOs) and resilience registers, including backup, restore, and scenario testing
- Plan, coordinate, and execute annual IR, DR, BCM, and scenario-based resilience testing
- Ensure resilience considerations are incorporated into major ICT and production changes
- Prepare and maintain resilience reporting, dashboards, and governance materials for senior leadership and committees
- Support internal and external audits, providing resilience evidence and tracking findings to closure
- Monitor changes in resilience requirements and lead gap analysis and implementation activities
- Support the selection, implementation, and ongoing use of resilience management tooling
- Deliver resilience awareness and education across relevant teams and work closely with Security, Technology, Operations, Compliance, Internal Audit, DevSecOps, and third-party providers
Ideal Candidate Skills
- Proven experience in operational resilience, business continuity, disaster recovery, or a closely related role
- Strong understanding of incident management, continuity planning, and resilience testing practices
- Hands-on experience conducting and maintaining BIAs, BRPs, RTOs, RPOs, and service dependency mapping
- Ability to manage resilience risks, controls, and remediation activity in a structured way
- Experience supporting major incidents, post-incident reviews, and lessons-learned processes
- Comfortable working across both technical and non-technical teams
- Experience producing clear governance, audit, and executive-level reporting
- Strong organisational, documentation, and communication skills
- Ability to operate independently, prioritise effectively, and own outcomes in a fast-paced environment
Desirable Skills
- Experience working in a fintech, financial services, or other regulated environment
- Familiarity with operational resilience or continuity tooling and register-based resilience management
- Experience supporting internal audits, external audits, or third-party resilience reviews
- Understanding of technology platforms, cloud environments, and system dependencies
- Experience working alongside Security, Engineering, DevSecOps, or Observability teams
- Exposure to supplier resilience, outsourcing arrangements, or contract-related continuity requirements
Benefits
- Award-Winning Workplace: YouLend has been recognised as one of the "Best Places to Work in 2024 and 2025" by the Sunday Times for being a supportive, diverse, and rewarding workplace.
- Award-Winning Fintech: YouLend has been recognised as a "Top 250 Fintech Worldwide" company by CNBC.
Why Join YouLend?
- You live the full journey of growth in a fast-paced fintech and gain incredible experience.
- You’ve seen what a learning curve looks like.
- The skills we’re building at YouLend can lift you to new heights.
- We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.
- But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started.
Lots of Upsides
- High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).
- Well-capitalised with supportive private equity backing.
- Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.
Motivating Work Environment
- A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
- Strong and transparent team culture, we have each other's backs.
- Independent work environment where results matter.
- Data-driven culture and emphasis on speed (anti-red tape).
Comprehensive Benefits Package
- Stock Options
- Private Medical insurance via Vitality and Dental Insurance with BUPA
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Paddle and Yoga Club
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
Resilience Manager employer: YouLend
Contact Detail:
YouLend Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resilience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at YouLend. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research YouLend’s resilience programme and think about how your experience aligns with their needs. Show them you’re not just another candidate.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a nice touch that can set you apart!
We think you need these skills to ace Resilience Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resilience Manager role. Highlight your experience in operational resilience, business continuity, and disaster recovery, as these are key areas we’re looking for.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that align with the responsibilities mentioned in the job description. We want to see how you’ve managed resilience risks and supported major incidents.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate well-organised applications that make it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at YouLend
✨Know Your Resilience Stuff
Make sure you brush up on your knowledge of operational resilience, business continuity, and disaster recovery. Be ready to discuss specific examples from your past experience that demonstrate your understanding of these concepts and how you've applied them in real-world situations.
✨Showcase Your Communication Skills
As a Resilience Manager, you'll need to communicate effectively with both technical and non-technical teams. Prepare to share examples of how you've successfully coordinated major incidents or facilitated post-incident reviews, highlighting your ability to convey complex information clearly.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about potential incidents YouLend might encounter and how you would respond. This will show your problem-solving skills and your ability to think on your feet in a fast-paced environment.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities, so be prepared to discuss how you manage multiple tasks and priorities. Share examples of how you've maintained resilience-related policies, standards, and procedures, and how you ensure everything is up to date and effective.
