Resilience Manager in London

YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk.

We are owned by the leading Private Equity company, EQT, and have grown +100% year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe.

The Resilience Manager is responsible for owning and continuously improving YouLend’s resilience programme across incident response, disaster recovery, business continuity, and operational resilience. The role ensures that resilience practices are effective, proportionate, and embedded across the organisation, enabling YouLend to operate reliably through disruption while supporting a fast-moving, technology-led environment.

Responsibilities:

• Own and continuously mature the resilience programme across Incident Response, Disaster Recovery, Business Continuity, and Operational Resilience
• Maintain and update resilience-related policies, standards, procedures, and playbooks
• Manage resilience risks, controls, and associated remediation activities
• Support major incident coordination, including post-incident reviews, lessons learned, and action tracking
• Own and maintain Business Impact Assessments, Business Recovery Plans, critical business services, impact tolerances, and key dependencies
• Maintain recovery objectives (RTOs and RPOs) and resilience registers, including backup, restore, and scenario testing
• Plan, coordinate, and execute annual IR, DR, BCM, and scenario-based resilience testing
• Ensure resilience considerations are incorporated into major ICT and production changes
• Prepare and maintain resilience reporting, dashboards, and governance materials for senior leadership and committees
• Support internal and external audits, providing resilience evidence and tracking findings to closure
• Monitor changes in resilience requirements and lead gap analysis and implementation activities
• Support the selection, implementation, and ongoing use of resilience management tooling
• Deliver resilience awareness and education across relevant teams
• Work closely with Security, Technology, Operations, Compliance, Internal Audit, DevSecOps, and third-party providers

The ideal candidate will have the following skillset:

• Proven experience in operational resilience, business continuity, disaster recovery, or a closely related role
• Strong understanding of incident management, continuity planning, and resilience testing practices
• Hands-on experience conducting and maintaining BIAs, BRPs, RTOs, RPOs, and service dependency mapping
• Ability to manage resilience risks, controls, and remediation activity in a structured way
• Experience supporting major incidents, post-incident reviews, and lessons-learned processes
• Comfortable working across both technical and non-technical teams
• Experience producing clear governance, audit, and executive-level reporting
• Strong organisational, documentation, and communication skills
• Ability to operate independently, prioritise effectively, and own outcomes in a fast-paced environment

Desirable skills:

• Experience working in a fintech, financial services, or other regulated environment
• Familiarity with operational resilience or continuity tooling and register-based resilience management
• Experience supporting internal audits, external audits, or third-party resilience reviews
• Understanding of technology platforms, cloud environments, and system dependencies
• Experience working alongside Security, Engineering, DevSecOps, or Observability teams
• Exposure to supplier resilience, outsourcing arrangements, or contract-related continuity requirements

Benefits:

• Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.
• High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).
• Well-capitalised with supportive private equity backing.
• Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.
• A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
• Strong and transparent team culture, we have each other’s backs.
• Independent work environment where results matter.
• Data-driven culture and emphasis on speed (anti-red tape).
• Comprehensive benefits package that includes: Stock Options, Private Medical insurance via Vitality and Dental Insurance with BUPA, EAP with Health Assured, Enhanced Maternity and Paternity Leave, Modern and sophisticated office space in Central London, Free Gym in office building in Holborn, Subsidised Lunch via Feedr, Deliveroo Allowance if working late in office, Monthly in office Masseuse, Team and Company Socials, Football Power League / Paddle and Yoga Club.

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.