At a Glance
- Tasks: Engage with business owners daily, answering queries and ensuring top-notch customer service.
- Company: Dynamic company focused on customer satisfaction and innovative solutions.
- Benefits: Competitive salary, bonuses, stock options, private medical insurance, and a vibrant office culture.
- Other info: Enjoy perks like free gym access, monthly massages, and fun team socials.
- Why this job: Join a supportive team where your problem-solving skills can shine and make a difference.
- Qualifications: Strong communication skills and a passion for delivering excellent customer service.
The predicted salary is between 27000 - 29000 £ per year.
In this role, you will communicate with business owners daily, answering inbound calls and addressing any questions they may have. You will monitor the support and customer service inbox to ensure that service levels are consistently met. You will also work with various enterprise technology platforms and YouLend's proprietary solutions to process applications and respond to customer queries. Handling complaints and ensuring customer satisfaction is a key responsibility, which involves problem-solving any issues that existing customers may encounter.
Responsibilities
- Communicate with business owners daily by phone, email and chat; address questions clearly and professionally.
- Monitor and respond to inquiries in the support and customer service inbox to maintain top service levels.
- Work with enterprise technology platforms and YouLend's proprietary solutions to process applications and respond to customer queries.
- Handle complaints and resolve issues to ensure customer satisfaction; problem-solve and provide solutions as needed.
Requirements
- Exceptional communication and listening skills; able to engage effectively with customers via phone, email and chat.
- Ability to build rapport, show empathy, and ask insightful questions.
- Customer-centric approach; dedicated to delivering top-tier service and a positive experience for every client.
- Ability to remain calm under pressure and handle difficult conversations.
- Problem-solver with a proactive mindset; eager to take on challenges and find innovative solutions.
- Confidence in working independently and deciding when to escalate issues to management or other departments.
- Ability to multitask across different systems while assisting customers.
- 1-2 years' experience in customer service, support, or related field.
Desirable
- Experience in FCA-regulated business and understanding of regulatory requirements.
- Previous experience with Hubspot and/or Aircall.
Salary & Benefits
- Salary: £27,000-29,000 + £4,000 bonus (split quarterly)
- Benefits include stock options, private medical insurance, EAP with Health Assured, enhanced maternity and paternity leave, modern office in Central London, free gym in the office building in Holborn, subsidised lunch via Feedr, Deliveroo allowance if working late in the office, monthly in-office massage, team and company socials, football power league / squash club.
We champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are based on qualifications, merit, and business requirements, free from discrimination.
Customer Service Executive in London employer: YouLend
YouLend is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and career advancement, ensuring that our team members are equipped to thrive in their roles. Our commitment to innovation and strategic thinking not only drives company success but also empowers our employees to make meaningful contributions to the business narrative.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at YouLend. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like YouLend before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to YouLend:Your cover letter is your chance to shine! Tell us why you want to work at YouLend specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at YouLend!
How to prepare for a job interview at YouLend
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
