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- Tasks: Manage collections and recoveries while building positive relationships with merchants.
- Company: Join Youlend, a dynamic team-focused company in the finance sector.
- Benefits: Permanent position with competitive salary and opportunities for growth.
- Other info: Team-oriented culture with a focus on professional development.
- Why this job: Use your German skills to make a real impact in a supportive environment.
- Qualifications: Fluent in German and English, with strong communication and negotiation skills.
The predicted salary is between 30000 - 40000 £ per year.
Youlend is looking for a results orientated Collections Executive with native or near native German fluency to join our multi-geo Collections and Recoveries team. In this role, the candidate will be the primary point of contact for our German portfolio as well as servicing the UK sector. They will ensure timely payments whilst maintaining positive and professional relationships that YouLend is renowned for.
Key Responsibilities
- Collections and recoveries understanding (customer contact strategy awareness)
- Provide first-class service relating to the resolution of any non/under-paying merchant
- Case management of high value accounts in arrears across varying and unique circumstances
- Handle inbound and outbound telephone calls and create ad hoc letter and email content with high levels of care, awareness and accuracy
- Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant
- Negotiate, implement and execute positive solutions with merchants' circumstances in mind, while balancing the best interests of the business
- Data input - accurately inputting data across multiple systems
- Experience within the finance industry is advantageous
- YouLend is very team-oriented - being a team player is necessary
Skills, Knowledge & Expertise
- Strong communication skills in German and English - both written and verbal
- Active listening
- Persuasive and negotiation skills
- Technical and analytical skills
Collections Executive - German Speaking in London employer: YouLend
Contact Detail:
YouLend Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive - German Speaking in London
✨Tip Number 1
Get to know the company! Research YouLend and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills in both German and English. Since you'll be dealing with a diverse portfolio, being able to switch between languages smoothly will give you an edge. Try role-playing common scenarios with a friend!
✨Tip Number 3
Prepare for negotiation questions! Think about how you would handle tough conversations with merchants. We recommend jotting down a few strategies that showcase your persuasive skills and ability to find win-win solutions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team at YouLend.
We think you need these skills to ace Collections Executive - German Speaking in London
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires native or near-native German fluency, make sure to highlight your language skills in both your CV and cover letter. We want to see how you can communicate effectively in both German and English!
Tailor Your Application: Take a moment to customise your CV and cover letter for the Collections Executive position. Mention specific experiences that relate to collections and recoveries, as well as your ability to build positive relationships with clients. We love seeing how you fit into our team!
Be Professional Yet Personable: In your written application, strike a balance between professionalism and approachability. We’re looking for someone who can maintain positive relationships while being results-oriented, so let your personality shine through!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at YouLend!
How to prepare for a job interview at YouLend
✨Brush Up on Your German
Since this role requires native or near-native German fluency, make sure to practice your language skills before the interview. Try to engage in conversations or even rehearse common interview questions in German to ensure you’re comfortable and confident.
✨Know Your Collections Strategies
Familiarise yourself with various collections and recoveries strategies. Be prepared to discuss how you would handle different scenarios involving non-paying merchants. This shows that you understand the industry and can think critically about problem-solving.
✨Showcase Your Communication Skills
As a Collections Executive, strong communication is key. During the interview, demonstrate your active listening and persuasive skills. Use examples from past experiences where you successfully negotiated or resolved issues to highlight your capabilities.
✨Emphasise Teamwork
YouLend values team players, so be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where you contributed to a team’s success, especially in high-pressure situations, to show that you can thrive in a team-oriented environment.