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- Tasks: Manage collections and recoveries while building positive relationships with merchants.
- Company: YouLend, a rapidly growing FinTech recognised as a top workplace.
- Benefits: Stock options, private medical insurance, gym access, and flexible working.
- Other info: Award-winning workplace with excellent career growth opportunities.
- Why this job: Join a dynamic team in a high-growth environment with real impact.
- Qualifications: Fluent in French and English, strong communication and negotiation skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk. We are owned by the leading Private Equity company, EQT, and have grown +100% year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States.
Youlend is looking for a results orientated Collections Executive with native or near native French fluency to join our multi-geo Collections and Recoveries team. In this role, the candidate will be the primary point of contact for our France based portfolio as well as servicing the UK sector. They will ensure timely payments whilst maintaining positive and professional relationships that YouLend is renowned for.
Responsibilities:
- Collections and recoveries understanding (customer contact strategy awareness)
- Provide first-class service relating to the resolution of any non/under-paying merchant
- Case management of high value accounts in arrears across varying and unique circumstances
- Handle inbound and outbound telephone calls and create ad hoc letter and email content with high levels of care, awareness and accuracy
- Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant
- Negotiate, implement and execute positive solutions with merchants' circumstances in mind, while balancing the best interests of the business
- Strong communication skills, accuracy and confidence
- The ability to deal with a variety of challenges, innovate and think on your feet
- Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs
- Data input - accurately inputting data across multiple systems
- Experience within the finance industry is advantageous
Essential Skills:
- Strong communication skills in French and English - both written and verbal
- Active listening
- Persuasive and negotiation
- Technical and analytical skills
- Data accuracy
- Conflict resolution
- Financial literacy
Desirable Skills:
- Previous collections experience
- Bilingual speaker (Dutch, German, Spanish) as well as native French
Why join YouLend?
- Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
- Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.
- High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).
- Well-capitalised with supportive private equity backing.
- Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.
- A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
- Strong and transparent team culture, we have each other’s backs.
- Independent work environment where results matter.
- Data-driven culture and emphasis on speed (anti-red tape).
We offer a comprehensive benefits package that includes:
- Stock Options
- Private Medical insurance via Vitality and Dental Insurance with BUPA
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Paddle and Yoga Club
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
Collections Executive - French Speaking in London employer: YouLend
Contact Detail:
YouLend Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive - French Speaking in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at YouLend or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to collections and recoveries. Show off your French skills and be ready to demonstrate how you’d handle tricky situations with merchants.
✨Tip Number 3
Don’t forget to showcase your personality! YouLend values a positive attitude and strong relationships, so let your enthusiasm shine through during interviews and conversations.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the YouLend team.
We think you need these skills to ace Collections Executive - French Speaking in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Collections Executive role. Highlight your French language skills and any relevant experience in collections or finance. We want to see how you fit into our YouLend family!
Show Off Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your ability to convey ideas clearly. Whether it’s through your writing style or examples of past experiences, let us know how you can connect with our merchants.
Be Authentic: We love genuine personalities! Don’t be afraid to let your true self shine through in your application. Share your passion for helping SMEs and any unique experiences that make you stand out. We’re all about building positive relationships at YouLend.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our awesome team!
How to prepare for a job interview at YouLend
✨Know Your Stuff
Before the interview, make sure you understand YouLend's business model and the role of a Collections Executive. Familiarise yourself with their services and how they support e-commerce platforms. This will show your genuine interest and help you answer questions more effectively.
✨Brush Up on Your French
Since this role requires native or near-native French fluency, practice your language skills before the interview. Be prepared to demonstrate your ability to communicate clearly in both French and English, especially when discussing complex financial concepts.
✨Showcase Your People Skills
YouLend values positive relationships with merchants, so be ready to discuss your experience in conflict resolution and negotiation. Prepare examples of how you've successfully managed difficult conversations or resolved issues in previous roles.
✨Be Data Savvy
As a Collections Executive, you'll need to handle data accurately. Brush up on your technical skills and be prepared to discuss your experience with data input and management. Highlight any relevant tools or software you've used in the past to demonstrate your proficiency.