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For Companies At a Glance
- Tasks: Engage with business owners, answer queries, and ensure top-notch customer service daily.
- Company: YouLend is a leading global embedded financing platform for major e-commerce and tech companies.
- Benefits: Enjoy stock options, private medical insurance, gym access, and social events.
- Why this job: Join an award-winning workplace that values diversity and offers a supportive culture.
- Qualifications: Fluent in French and English with 1-2 years of customer service experience required.
- Other info: Work in a modern office in Central London with great perks and a vibrant team.
The predicted salary is between 22000 - 25000 £ per year.
About Us
YouLend is the preferred global embedded financing platform for many of the world's leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.
We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.
The Role:
In this role, you will communicate with business owners daily, answering inbound calls and addressing any questions they may have. Additionally, you will monitor our support and customer service inbox to ensure that we consistently reach top service levels. You will also work with various enterprise technology platforms and YouLend's proprietary solutions to process applications and respond to customer queries. Handling complaints and ensuring customer satisfaction is a key responsibility, which involves problem-solving any issues that existing customers may encounter.
Requirements:
- Exceptional communication and listening skills; able to engage effectively with customers via phone, email and chat ensuring clear and professional interactions.
- Ability to build rapport and show empathy alongside strong listening and questioning skills.
- Customer-centric approach; dedicated to delivering top-tier service and maintaining a positive experience for every client.
- Able to remain calm under pressure and talk to customers in difficult situations.
- Problem-solver with a proactive mindset - eager to take on challenges and find innovative solutions with enthusiasm.
- Confidence in working independently and making decisions to appropriately escalate issues to management or other departments.
- The ability to multitask, as you'll be navigating different systems and processing information when talking to our customers.
- 1-2 years' experience in customer service, support or related field.
- Fluent in French and English.
Desirable:
- Experience working in an FCA regulated business and understanding of regulatory requirements.
- Previous experience with Hubspot/Aircall.
Salary: £27,500-29,000 + £4000 bonus (split quarterly)
Benefits:
Why join YouLend?
- Award-Winning Workplace: YouLend has been recognised as one of the "Best Places to Work 2024" by the Sunday Times for being a supportive, diverse, and rewarding workplace.
- Award-Winning Fintech: YouLend has been recognised as a "Top 250 Fintech Worldwide" company by CNBC.
We offer a comprehensive benefits package that includes:
- Stock Options
- Private Medical insurance via Vitality
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Squash Club
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: IT Services and IT Consulting
Customer Service Executive (French Speaking) employer: YouLend
Contact Detail:
YouLend Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive (French Speaking)
✨Tip Number 1
Brush up on your French and English communication skills. Since the role requires fluency in both languages, practice engaging in conversations with friends or through language exchange platforms to ensure you can handle customer queries confidently.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and solutions. Think about how you would handle difficult situations or complaints, as demonstrating your problem-solving skills during the interview will show that you're proactive and ready for challenges.
✨Tip Number 3
Research YouLend and its services thoroughly. Understanding their products and the technology they use will help you answer questions more effectively and show your genuine interest in the company during your interactions.
✨Tip Number 4
Prepare to discuss your experience with customer service tools like Hubspot or Aircall if you have any. Even if you haven't used them before, showing a willingness to learn and adapt to new systems can set you apart from other candidates.
We think you need these skills to ace Customer Service Executive (French Speaking)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Executive position. Tailor your application to highlight how your skills and experiences align with what YouLend is looking for.
Highlight Language Skills: Since fluency in French and English is essential, make sure to emphasise your language proficiency in your CV and cover letter. Provide examples of how you've used these languages in a customer service context.
Showcase Customer-Centric Experience: In your application, include specific examples from your previous roles that demonstrate your customer-centric approach. Highlight instances where you successfully resolved customer issues or improved their experience.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at YouLend and how you can contribute to their mission of providing top-tier service.
How to prepare for a job interview at YouLend
✨Showcase Your Language Skills
Since the role requires fluency in both French and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in French, so practice speaking clearly and confidently in both languages.
✨Emphasise Customer-Centric Experience
Highlight any previous customer service experience you have, especially in handling complaints or difficult situations. Share specific examples of how you've successfully resolved issues and maintained customer satisfaction, as this is crucial for the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet and come up with innovative solutions. The interviewer will be looking for your ability to remain calm under pressure and effectively address customer concerns.
✨Familiarise Yourself with YouLend's Services
Research YouLend and its offerings before the interview. Understanding their embedded financing platform and how it benefits e-commerce sites will show your genuine interest in the company and help you answer questions more effectively.
