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- Tasks: Lead and inspire a high-performing Collections team to exceed targets and drive efficiency.
- Company: YouLend, a rapidly growing FinTech with a supportive and diverse culture.
- Benefits: Competitive salary, stock options, private medical insurance, and a vibrant office environment.
- Why this job: Join a top-rated workplace and make a real impact in the FinTech industry.
- Qualifications: 5+ years in collections and 3+ years in a leadership role required.
- Other info: Dynamic growth opportunities and a strong team culture await you.
The predicted salary is between 36000 - 60000 £ per year.
YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world's leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk.
To meet the growing demand for our technology and services, we are seeking a Collections Team Lead to join our Collections & Recoveries department. In this role, you will be instrumental in unlocking the full potential of our people and driving exceptional team performance. You will recruit, develop, and empower a high-performing team while fostering a culture of accountability, growth and results. Working closely with other team leaders and senior leadership, ensuring our operations deliver maximum impact and efficiency.
As a leader, you will:
- Recruit, develop, and manage a high-performing team of Collections Agents, inspiring and motivating them to consistently meet and exceed KPIs and SLAs.
- Provide ongoing coaching through regular one-to-one meetings, performance reviews, and team sessions, fostering a collaborative, accountable, and growth-oriented culture.
- Oversee daily collections activities across multiple lending geographies, handle escalated or complex customer cases with professionalism and empathy.
- Work closely with Customer Success and other departments to resolve issues and embed best practices.
- Drive efficiency through process improvements and the smart use of data and automation, ensuring all activities comply with internal policies, FCA guidelines, and TCF principles.
- Monitor performance using data and analytics, identify trends, and inform strategic decisions, while championing fair customer outcomes and sustainable repayment solutions.
Requirements:
- Proven success leading and developing high-performing collections / credit control teams.
- A facts-based problem solver with a get-things-done mentality.
- A great communicator with an ability to drive team performance.
- Strong use of Excel or any data analysis software is a plus.
- Successful track record of delivering against ambitious targets.
- Exceptional oral and written communication, listening, and presentation skills.
- Proactive, take ownership, and act with urgency.
Professional Profile:
- Understanding of debt management strategies and regulatory frameworks.
- Minimum 5+ years' experience in Credit Control, Collections, or Debt Recovery.
- Minimum 3+ years' experience in a leadership or management role within the same domain.
- Experience managing teams of 5+ team members.
Benefits:
- Award-Winning Workplace: YouLend has been recognised as one of the "Best Places to Work in 2024 and 2025" by the Sunday Times for being a supportive, diverse, and rewarding workplace.
- Award-Winning Fintech: YouLend has been recognised as a "Top 250 Fintech Worldwide" company by CNBC.
- High-growth (>100% growth during 2022 and 2023), with clear outlook to compensation (bonus or share option appreciation) and career growth.
- Well-capitalised with supportive private equity backing.
- Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.
- A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
- Strong and transparent team culture, we have each other's backs.
- Independent work environment where results matter.
- Data-driven culture and emphasis on speed (anti-red tape).
- Comprehensive benefits package including Stock Options, Private Medical insurance via Vitality, Dental Insurance with BUPA, EAP with Health Assured, Enhanced Maternity and Paternity Leave, modern office space in Central London, free gym in office building, subsidised lunch, Deliveroo allowance if working late, monthly in-office masseuse, and team and company socials.
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
Collections Team Lead employer: YouLend
Contact Detail:
YouLend Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Collections Team Lead role at YouLend. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by researching YouLend and its culture. Understand their values and how they align with your leadership style. This will help you showcase how you can drive team performance and foster that growth-oriented culture they’re after.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led high-performing teams in the past. Highlight your problem-solving abilities and how you’ve used data to drive efficiency – this is key for the Collections Team Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the YouLend family. Let’s get you that dream job!
We think you need these skills to ace Collections Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Team Lead role. Highlight your experience in leading collections teams and any relevant achievements that showcase your ability to drive performance and meet targets.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for YouLend. Share your passion for FinTech and how your leadership style aligns with our culture of accountability and growth.
Showcase Your Data Skills: Since data-driven decision-making is key in this role, don’t forget to mention your proficiency in Excel or any data analysis tools. Give examples of how you've used data to improve team performance or processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at YouLend
✨Know Your Numbers
As a Collections Team Lead, you'll need to demonstrate your understanding of KPIs and SLAs. Brush up on relevant metrics and be ready to discuss how you've used data to drive team performance in the past.
✨Showcase Your Leadership Style
Prepare to talk about your approach to leading teams. Think of specific examples where you've inspired and motivated your team, especially in challenging situations. Highlight your coaching methods and how you foster a culture of accountability.
✨Understand the Regulatory Landscape
Familiarise yourself with debt management strategies and regulatory frameworks relevant to the role. Be prepared to discuss how you ensure compliance with internal policies and FCA guidelines in your previous roles.
✨Communicate Effectively
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely. Prepare for potential scenario-based questions where you might need to demonstrate your problem-solving and customer service skills.
