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- Tasks: Manage collections and recoveries while building positive relationships with merchants.
- Company: YouLend, a rapidly growing FinTech recognised as a top workplace.
- Benefits: Stock options, private medical insurance, gym access, and flexible working.
- Why this job: Join a dynamic team in a high-growth environment with real impact.
- Qualifications: Fluent in French and English, strong communication and negotiation skills.
- Other info: Award-winning workplace with excellent career growth opportunities.
The predicted salary is between 30000 - 40000 ÂŁ per year.
YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk. We are owned by the leading Private Equity company, EQT, and have grown +100% year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe.
Youlend is looking for a results orientated Collections Executive with native or near native French fluency to join our multi-geo Collections and Recoveries team. In this role, the candidate will be the primary point of contact for our France based portfolio as well as servicing the UK sector. They will ensure timely payments whilst maintaining positive and professional relationships that YouLend is renowned for.
Responsibilities:
- Collections and recoveries understanding (customer contact strategy awareness)
- Provide first-class service relating to the resolution of any non/under-paying merchant
- Case management of high value accounts in arrears across varying and unique circumstances
- Handle inbound and outbound telephone calls and create ad hoc letter and email content with high levels of care, awareness and accuracy
- Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant
- Negotiate, implement and execute positive solutions with merchants' circumstances in mind, while balancing the best interests of the business
- Strong communication skills, accuracy and confidence
- The ability to deal with a variety of challenges, innovate and think on your feet
- Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs
- Data input - accurately inputting data across multiple systems
- Experience within the finance industry is advantageous
Essential Skills:
- Strong communication skills in French and English - both written and verbal
- Active listening
- Persuasive and negotiation
- Technical and analytical skills
- Data accuracy
- Conflict resolution
- Financial literacy
Desirable Skills:
- Previous collections experience
- Bilingual speaker (Dutch, German, Spanish) as well as native French
Why join YouLend?
- Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
- Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.
- It’s just getting fun: We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.
- Lots of upsides: High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).
- Well-capitalised with supportive private equity backing.
- Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.
- Motivating work environment: A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
- Strong and transparent team culture, we have each other’s backs.
- Independent work environment where results matter.
- Data-driven culture and emphasis on speed (anti-red tape).
We offer a comprehensive benefits package that includes:
- Stock Options
- Private Medical insurance via Vitality and Dental Insurance with BUPA
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Paddle and Yoga Club
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
Collections Executive - French Speaking employer: YouLend
Contact Detail:
YouLend Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive - French Speaking
✨Tip Number 1
Get to know the company inside out! Research YouLend's values, recent achievements, and their unique approach to embedded financing. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills in both French and English. Since you'll be dealing with a diverse portfolio, being able to switch between languages smoothly will set you apart. Try role-playing common scenarios you might face as a Collections Executive.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining YouLend. Let’s get you that Collections Executive role!
We think you need these skills to ace Collections Executive - French Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Executive role. Highlight your experience in collections, finance, and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our mission at YouLend. Keep it concise but impactful – we love a good story!
Show Off Your Language Skills: Since this role requires French fluency, make sure to showcase your language skills prominently. If you have experience communicating in French, whether in writing or verbally, let us know – it’s a big plus for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at YouLend
✨Know Your Stuff
Before the interview, make sure you understand YouLend's business model and the role of a Collections Executive. Familiarise yourself with their services and how they support e-commerce platforms. This will show your genuine interest and help you answer questions more effectively.
✨Brush Up on Your French
Since this role requires native or near-native French fluency, practice your language skills before the interview. Be prepared to demonstrate your ability to communicate clearly in both French and English, especially when discussing complex financial concepts.
✨Showcase Your Negotiation Skills
Think of examples from your past experiences where you've successfully negotiated or resolved conflicts. Be ready to discuss these scenarios during the interview, as strong negotiation skills are crucial for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities at YouLend. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.