Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with business owners, answer calls, and resolve customer queries daily.
- Company: YouLend is a leading global embedded financing platform for top e-commerce and tech companies.
- Benefits: Enjoy stock options, private medical insurance, gym access, and team socials.
- Why this job: Join an award-winning workplace recognized for its supportive culture and innovative fintech solutions.
- Qualifications: Fluent in Polish and English with 1-2 years of customer service experience required.
- Other info: Work in a modern office in Central London with a vibrant team atmosphere.
The predicted salary is between 22000 - 24000 ÂŁ per year.
About Us
YouLend is the preferred global embedded financing platform for many of the world’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend\’s AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.
We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.
The Role:
In this role, you will communicate with business owners daily, answering inbound calls and addressing any questions they may have. Additionally, you will monitor our support and customer service inbox to ensure that we consistently reach top service levels. You will also work with various enterprise technology platforms and YouLend’s proprietary solutions to process applications and respond to customer queries. Handling complaints and ensuring customer satisfaction is a key responsibility, which involves problem-solving any issues that existing customers may encounter.
- Exceptional communication and listening skills; able to engage effectively with customers via phone, email and chat ensuring clear and professional interactions.
- Ability to build rapport and show empathy alongside strong listening and questioning skills.
- Customer-centric approach; dedicated to delivering top-tier service and maintaining a positive experience for every client.
- Able to remain calm under pressure and talk to customers in difficult situations.
- Problem-solver with a proactive mindset – eager to take on challenges and find innovative solutions with enthusiasm.
- Confidence in working independently and making decisions to appropriately escalate issues to management or other departments.
- The ability to multitask, as you\’ll be navigating different systems and processing information when talking to our customers.
- 1-2 years’ experience in customer service, support or related field.
- Fluent in Polish and English.
Desirable:
- Experience working in an FCA regulated business and understanding of regulatory requirements.
- Previous experience with Hubspot/Aircall.
Salary: ÂŁ27,500-29,000 + ÂŁ4000 bonus (split quarterly)
Why join YouLend?
- Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work 2024” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
- Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.
We offer a comprehensive benefits package that includes:
- Stock Options
- Private Medical insurance via Vitality
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Squash Club
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
#J-18808-Ljbffr
Customer Service Executive (Polish Speaking) employer: YouLend Limited
Contact Detail:
YouLend Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive (Polish Speaking)
✨Tip Number 1
Familiarize yourself with YouLend's services and the e-commerce landscape. Understanding how our platform integrates financing into customer journeys will help you engage effectively with business owners.
✨Tip Number 2
Practice your communication skills in both Polish and English. Since you'll be interacting with customers in both languages, being fluent and confident will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled difficult customer situations in the past. This will demonstrate your proactive mindset and ability to remain calm under pressure.
✨Tip Number 4
If you have experience with Hubspot or Aircall, make sure to highlight it. Familiarity with these tools can give you an edge, as they are integral to our customer service operations.
We think you need these skills to ace Customer Service Executive (Polish Speaking)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Executive position. Understand the key responsibilities, such as handling customer queries and complaints, and ensure you can demonstrate relevant experience in your application.
Highlight Language Skills: Since fluency in Polish and English is required, make sure to emphasize your language skills prominently in your CV and cover letter. Provide examples of how you've used these languages in a customer service context.
Showcase Customer-Centric Experience: In your application, highlight any previous experience in customer service or support roles. Use specific examples that demonstrate your ability to handle difficult situations, solve problems, and maintain a positive customer experience.
Tailor Your Application: Customize your CV and cover letter to reflect the values and mission of YouLend. Mention your enthusiasm for working in a tech-driven environment and your commitment to delivering top-tier service, aligning with their customer-centric approach.
How to prepare for a job interview at YouLend Limited
✨Showcase Your Communication Skills
Since the role involves daily communication with business owners, it's crucial to demonstrate your exceptional communication and listening skills during the interview. Practice articulating your thoughts clearly and ensure you can engage effectively in both Polish and English.
✨Emphasize Customer-Centric Approach
Highlight your dedication to delivering top-tier service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved customer complaints or issues. Show that you have a proactive mindset and are eager to take on challenges with innovative solutions.
✨Familiarize Yourself with Relevant Tools
If you have experience with Hubspot or Aircall, be sure to mention it. If not, familiarize yourself with these tools before the interview, as they may come up in discussions about the technology platforms you'll be using.
