Collections Executive - German Speaking
Department: Collections & Recoveries
Employment Type: Permanent
Location: London
Reporting To: Denzil Sam-Orhin
Description
Youlend is looking for a results orientated Collections Executive with native or near native German fluency to join our multi-geo Collections and Recoveries team. In this role, the candidate will be the primary point of contact for our German portfolio as well as servicing the UK sector. They will ensure timely payments whilst maintaining positive and professional relationships that YouLend is renowned for.
Key Responsibilities
- Collections and recoveries understanding (customer contact strategy awareness)
- Provide first‑class service relating to the resolution of any non/under‑paying merchant
- Case management of high value accounts in arrears across varying and unique circumstances
- Handle inbound and outbound telephone calls and create ad‑hoc letter and email content with high levels of care, awareness and accuracy
- Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant
- Negotiate, implement and execute positive solutions with merchants’ circumstances in mind, while balancing the best interests of the business
- Data input – accurately inputting data across multiple systems
Skills, Knowledge & Expertise
Essential Skills:
- Strong communication skills in German and English – both written and verbal
- Active listening
- Persuasive and negotiation skills
- Technical and analytical skills
- Data accuracy
- Conflict resolution
- Financial literacy
Desirable Skills:
- Previous collections experience
- Bilingual speaker (French, Dutch, Spanish) and native German
Job Benefits
- Stock Options
- Private Medical insurance via Vitality and Dental Insurance with BUPA
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Paddle and Yoga Club
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
