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- Tasks: Manage collections and recoveries while building positive relationships with merchants.
- Company: YouLend, a fast-growing FinTech backed by EQT, serving top e-commerce platforms.
- Benefits: Stock options, private medical insurance, gym access, and social events.
- Other info: Modern office in Central London with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in the finance industry.
- Qualifications: Fluent in French and English, strong communication, and negotiation skills.
The predicted salary is between 35000 - 45000 £ per year.
YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. YouLend is owned by the leading Private Equity company EQT. The company is headquartered in London and operates across Europe and the U.S., servicing partners such as eBay, Amazon, Just Eat, Shopify, and Stripe.
YouLend is looking for a results orientated Collections Executive with native or near-native French fluency to join our multi-geo Collections and Recoveries team. The candidate will be the primary point of contact for our France-based portfolio as well as servicing the UK sector. They will ensure timely payments whilst maintaining positive and professional relationships.
Key Responsibilities:- Collections and recoveries understanding (customer contact strategy awareness)
- Provide first-class service relating to the resolution of any non/under-paying merchant
- Case management of high value accounts in arrears across varying and unique circumstances
- Handle inbound and outbound telephone calls and create ad hoc letter and email content with high levels of care, awareness and accuracy
- Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant
- Negotiate, implement and execute positive solutions with merchants' circumstances in mind, while balancing the best interests of the business
- Strong communication skills, accuracy and confidence
- The ability to deal with a variety of challenges, innovate and think on your feet
- Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs
- Data input - accurately inputting data across multiple systems
- Experience within the finance industry is advantageous
- Essential Skills:
- Strong communication skills in French and English - both written and verbal
- Active listening
- Persuasive and negotiation
- Technical and analytical skills
- Data accuracy
- Conflict resolution
- Financial literacy
- Desirable Skills:
- Previous collections experience
- Bilingual speaker (Dutch, German, Spanish) as well as native French
- Stock Options
- Private Medical insurance via Vitality and Dental Insurance with BUPA
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Paddle and Yoga Club
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
Collections Executive - French Speaking employer: YouLend Limited
Contact Detail:
YouLend Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive - French Speaking
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at YouLend or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to collections and recoveries. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your language skills! Since this role requires French fluency, be ready to demonstrate your abilities during the interview. Maybe even throw in some relevant industry terms to impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the YouLend team.
We think you need these skills to ace Collections Executive - French Speaking
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires strong communication in both French and English, make sure to highlight your language proficiency right at the start. Use clear examples of how you've used these skills in previous roles to impress us!
Tailor Your Application: Don’t just send a generic CV and cover letter. Take the time to tailor your application to the Collections Executive role. Mention specific experiences that relate to collections and recoveries, and how you can bring value to our team.
Be Professional Yet Personable: We love candidates who can balance professionalism with a friendly approach. In your written application, show us your personality while maintaining a professional tone. This will help us see how you might build positive relationships with our merchants.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at YouLend Limited
✨Know Your Collections Basics
Before heading into the interview, brush up on your knowledge of collections and recoveries. Understand the customer contact strategies and be ready to discuss how you would handle various scenarios with merchants. This will show that you’re not just a great communicator but also someone who understands the financial landscape.
✨Show Off Your Language Skills
Since this role requires native or near-native French fluency, make sure to demonstrate your language skills during the interview. Practice answering common interview questions in both French and English. This will not only highlight your bilingual abilities but also your confidence in using both languages in a professional setting.
✨Prepare for Real-Life Scenarios
Think of examples from your past experiences where you successfully negotiated or resolved conflicts. Be ready to share these stories, focusing on your problem-solving skills and how you maintained positive relationships with clients. This will help the interviewer see how you can apply your skills in real-world situations.
✨Research YouLend and Its Partners
Familiarise yourself with YouLend and its key partners like eBay and Amazon. Understanding their business model and how they operate will give you an edge. You can even mention how your skills can contribute to their success, showing that you’re genuinely interested in the company and its mission.