At a Glance
- Tasks: Join our team as a Collections Executive, managing merchant relationships and resolving payment issues.
- Company: YouLend is a leading global embedded financing platform for top e-commerce and tech companies.
- Benefits: Enjoy stock options, private medical insurance, gym access, and subsidised lunches.
- Other info: Work in a modern office in Central London with great team socials and activities.
- Why this job: Be part of an award-winning workplace that values diversity and offers a supportive culture.
- Qualifications: One year of experience in Credit Control or Collections is required; finance knowledge is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Department: Collections & Recoveries
Employment Type: Permanent
Location: London
Reporting To: Stacey Edgell
Description
Youlend is looking for a results orientated Collections Executive to join our multi-geo Collections and Recoveries team. In this role, the candidate will be a primary point of contact, servicing the UK sector. They will ensure timely payments whilst maintaining positive and professional relationships that YouLend is renowned for.
Key Responsibilities
Collections and recoveries understanding (customer contact strategy awareness)
Provide first-class service relating to the resolution of any non/under-paying merchant
Case management of high value accounts in arrears across varying and unique circumstances
Handle inbound and outbound telephone calls and create ad hoc letter and email content with high levels of care, awareness and accuracy
Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant
Negotiate, implement and execute positive solutions with merchants' circumstances in mind, while balancing the best interests of the business
Data input - accurately inputting data across multiple systems
Skills, Knowledge and Expertise
Strong communication skills, accuracy and confidence
Be highly reliable, organised and adaptable
Have excellent attention to detail and confidence working with data
Insolvency knowledge
The ability to deal with a variety of challenges, innovate and think on your feet
Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs
Experience within the finance industry is advantageous
YouLend is very team-oriented - being a team player is necessary
Benefits
Why join YouLend?
Award-Winning Workplace: YouLend has been recognised as one of the \"Best Places to Work in 2024 and 2025\" by the Sunday Times for being a supportive, diverse, and rewarding workplace.
Award-Winning Fintech: YouLend has been recognised as a \"Top 250 Fintech Worldwide\" company by CNBC.
It’s just getting fun:
We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.
But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started.
Lots of upsides:
High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).
Well-capitalised with supportive private equity backing.
Part of Banking Circle Group with a fully licensed Luxembourg
Collections Executive in London employer: YouLend Limited
YouLend is an exceptional employer, recognised as one of the 'Best Places to Work 2024 and 2025' by the Sunday Times, offering a supportive and diverse work environment in the heart of Central London. With a comprehensive benefits package that includes stock options, private medical insurance, and a modern office space complete with amenities like a gym and subsidised lunches, YouLend fosters employee growth and well-being while championing a team-oriented culture that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Executive in London
✨Tip Number 1
Familiarise yourself with YouLend's services and the e-commerce landscape. Understanding how embedded financing works and the specific needs of merchants will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in negotiation and conflict resolution. As a Collections Executive, you'll need to handle sensitive conversations with merchants, so practice articulating solutions clearly and empathetically.
✨Tip Number 3
Showcase your ability to manage high volumes of work efficiently. Prepare examples from your past experience where you've successfully handled multiple tasks or challenges simultaneously, as this is crucial for the role.
✨Tip Number 4
Demonstrate your entrepreneurial spirit by sharing ideas on how to improve collections processes or enhance merchant relationships. This shows initiative and aligns with YouLend's innovative culture.
We think you need these skills to ace Collections Executive in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Collections Executive position. Understand the key responsibilities and required skills, such as communication skills, attention to detail, and experience in credit control or collections.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the Collections Executive role. Emphasise any previous work in finance, customer service, or collections, and showcase your ability to handle high volumes of tasks accurately.
Craft a Compelling Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific reasons why you want to work at YouLend and how your background makes you a great fit for their team-oriented culture.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your contact information is correct and that your application presents a professional image.
How to prepare for a job interview at YouLend Limited
✨Understand the Collections Process
Familiarise yourself with the collections and recoveries process, especially in a high-volume environment. Be prepared to discuss your previous experience in credit control or debt recovery, highlighting specific strategies you've used to resolve issues.
✨Showcase Your Communication Skills
Since the role involves handling inbound and outbound calls, practice articulating your thoughts clearly and confidently. Think of examples where you successfully negotiated solutions with clients, demonstrating your ability to build positive relationships.
✨Demonstrate Attention to Detail
YouLend values accuracy, so be ready to discuss how you ensure precision in your work. Bring examples of how you've managed data input across multiple systems and any tools you’ve used to maintain accuracy.
✨Exhibit Your Entrepreneurial Spirit
The company seeks individuals with an entrepreneurial mindset. Prepare to share instances where you've innovated or thought on your feet to solve challenges, particularly in a finance-related context.
