At a Glance
- Tasks: Lead client relationships and drive sales growth for key accounts in a dynamic environment.
- Company: Join YouGov, a global leader in data and research with a mission to amplify voices.
- Benefits: Enjoy competitive pay, excellent benefits, and a supportive workplace culture.
- Other info: Be part of a diverse team committed to making opinions heard worldwide.
- Why this job: Make a real impact by shaping strategies and enhancing brand reputation in the industry.
- Qualifications: Experience in account management and a strong understanding of sales methodologies required.
The predicted salary is between 60750 - 74250 £ per year.
YouGov is looking for an Account Director to join our UK account management team and significantly impact our Agencies, Digital, Media, and Technology sector. As an Account Director at YouGov, you'll be the primary client-facing commercial lead for a key group of accounts. Reporting to the Group Account Director, you'll be responsible for driving sales through cross-selling and upselling, ultimately increasing the value of your account group year on year.
- Strategic Account Growth: Develop and implement strategic account plans for each client in your territory, working closely with the Group Account Director on sales planning and forecasting.
- Commercial Leadership: Lead pricing proposals, contract, and commercial negotiations.
- Relationship Building: Build and grow strong relationships with budget holders in your account group, representing YouGov at industry events to expand your client base.
- Innovative Solutions: Proactively identify strategic and innovative uses for our data to continually demonstrate the value of our solutions to clients.
- Brand Reputation: Enhance YouGov’s reputation amongst clients within the agencies, media, technology, and digital sectors.
Partner continuously with New Business, Client Services, and Product teams to deliver seamless solutions. A strong understanding of the role of research and data across media, technology, and advertising agencies, gained through relevant experience. Familiarity with at least one sales methodology (preferably MEDPICC) and the key principles behind effective sales techniques.
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities. Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing.
Equal Opportunity Employer: As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer.
Data Privacy: To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice.
Location: London, United Kingdom
Type: Full time
Director, Customer Account Manager in London employer: YouGov
YouGov is an exceptional employer that champions a culture of innovation and collaboration, making it an ideal place for Account Managers looking to thrive in the Financial Services sector. With opportunities to work alongside leading UK and global brands, employees benefit from a dynamic environment that fosters professional growth and development, while also being part of a diverse team committed to ethical practices and equal opportunity. The company's focus on data-driven solutions ensures that you will be at the forefront of industry advancements, enhancing both your career and the value you bring to clients.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Customer Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at YouGov. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like YouGov before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Director, Customer Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to YouGov:Your cover letter is your chance to shine! Tell us why you want to work at YouGov specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at YouGov!
How to prepare for a job interview at YouGov
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
