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- Tasks: Install and optimise Wi-Fi networks while providing top-notch customer support.
- Company: Join YouFibre, a mission-driven team delivering ultrafast internet across the UK.
- Benefits: Enjoy 25 days holiday, health care cash plan, and free YouFibre broadband.
- Why this job: Be part of a growing company making internet access faster and fairer for everyone.
- Qualifications: Experience in Wi-Fi technology and excellent communication skills are essential.
- Other info: Great career growth opportunities and a supportive team environment.
The predicted salary is between 32000 - 44800 £ per year.
YouFibre is a small team of experts on a mission to provide Faster, Fairer, Kinder Internet across the UK. Founded in 2019, we’re on a mission to bring ultrafast Internet to our customers. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, YouFibre delivers the full fibre experience direct to your home or office to create the best Internet experience possible. We are a national, full-fibre broadband provider, supplying homes and businesses across the UK with ultrafast and ultra-affordable internet, of up to 10,000Mbps. Customer happiness is our number one priority.
Role details:
- Position: Field Service Engineer
- Location: Preston
- Hours: Full time, Shift Pattern – 5 days (Tuesday to Saturday 08:30 – 17:30)
- Salary: £32,000 plus Company Van
Responsibilities:
- Installation and Setup: Install and configure Wi‑Fi networks, including routers, extenders and related equipment.
- Troubleshooting: Diagnose and resolve issues related to Wi‑Fi connectivity and performance.
- Network: Optimize Wi‑Fi networks for performance, including channel selection, signal strength adjustments, and interference management.
- Customer Support: Provide excellent customer service by addressing customer concerns and explaining technical information clearly.
- Site Surveys: Conduct on-site surveys to assess signal coverage, identify potential interference sources, and recommend appropriate actions.
- Maintenance: Perform routine maintenance and firmware updates on Wi‑Fi equipment to ensure optimal performance and security.
- Product Delivery: Install/upsell packages including our 8GB service with the latest ASUS gaming routers. Run Cat 6 Ethernet cable for relocating routers or to hardwire a customer’s specific device.
Skills, Knowledge & Expertise:
- Technical Expertise: Strong understanding of Wi‑Fi technology, standards (e.g., 802.11ac, 802.11ax), encryption methods, and networking principles.
- Experience: Previous experience as a Wi‑Fi technician or in a similar role with hands-on installation, configuration, and troubleshooting of Wi‑Fi networks.
- Customer Service Skills: Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical customers.
- Problem-Solving: Strong analytical skills to identify and resolve technical issues effectively.
- Education: Technical certifications or training in networking or telecommunications are preferred.
- Ethernet: Knowledge of Ethernet cable colour codes and ability to make cables on request at customer properties.
Job Benefits:
- 25 days holiday plus bank holidays
- Birthday Day Off
- Pension scheme that matches your contribution up to 8%
- Phone allowance
- Health care cash plan
- Cycle to work
- Employee assistance programme
- PPE and Uniform provided
- IT equipment provided
- Remote working
- Discounted Gym memberships
- Retail offers – discounts from recognisable brands
- Company Events
- Travel expenses paid
- Free YouFibre broadband if you are within our area, plus friends & family discount.
- Life assurance providing cover of 4 times your basic salary
- Colleague referral scheme of £500
- Continuous development and long-term career prospects
What happens next:
- Send us your application via our Careers Site or Job Boards.
- Recruitment screens your application against essential criteria.
- We aim to respond within 2–3 days of application submission with an outcome/next step.
- If you haven’t heard back within the stated timeframe, please contact recruitment@substantial.group.
Field Service Engineer - Preston employer: YouFibre
Contact Detail:
YouFibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Preston
✨Tip Number 1
Get to know the company! Research YouFibre and understand their mission of providing Faster, Fairer, Kinder Internet. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since the role involves installation and troubleshooting of Wi-Fi networks, brush up on your knowledge of networking principles and common issues. Being able to demonstrate your expertise can really set you apart from other candidates.
✨Tip Number 3
Show off your customer service skills! YouFibre values excellent customer support, so be ready to share examples of how you've successfully resolved customer issues in the past. This will highlight your ability to communicate technical information clearly to non-technical customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, early applications are encouraged, so don’t wait too long to submit yours!
We think you need these skills to ace Field Service Engineer - Preston
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and our mission at YouFibre.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples from your past that relate to the responsibilities of a Field Service Engineer, especially around customer service and technical expertise.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping it well-structured and to the point. Avoid jargon unless it’s relevant, and ensure your key skills stand out.
Apply Early: Don’t wait until the last minute! We review applications as they come in, so applying early can give you a better chance of standing out. Head over to our Careers Site and get your application in!
How to prepare for a job interview at YouFibre
✨Know Your Tech
Brush up on your Wi-Fi technology knowledge, especially the standards like 802.11ac and 802.11ax. Be ready to discuss how you would troubleshoot common connectivity issues and optimise network performance.
✨Customer Service is Key
Since customer happiness is a priority for YouFibre, prepare examples of how you've provided excellent customer service in the past. Think about times when you explained technical concepts to non-technical customers clearly.
✨Show Your Problem-Solving Skills
Be prepared to demonstrate your analytical skills during the interview. You might be asked to solve a hypothetical technical issue, so think through your problem-solving process and how you would approach diagnosing and resolving problems.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. This shows your interest and helps you understand if YouFibre is the right fit for you. Consider asking about their approach to customer support or future projects they have in mind.
