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- Tasks: Install and troubleshoot Wi-Fi networks while providing top-notch customer support.
- Company: Join a leading full-fibre broadband provider on a mission for better internet.
- Benefits: Enjoy 25 days holiday, equity, health care, and remote work options.
- Why this job: Make a real difference in people's lives with fast, reliable internet.
- Qualifications: Experience in Wi-Fi technology and excellent communication skills required.
- Other info: Great career growth opportunities and a fun, supportive work environment.
The predicted salary is between 32000 - 44800 £ per year.
Location: Livingston, Scotland, United Kingdom
Department: Field Services
Hours: Full time, Shift Pattern – 5 days (Monday to Saturday 9am - 5.30pm)
Salary: £32,000 per year plus company van
We are a national full‑fibre broadband provider, supplying homes and businesses across the UK with ultrafast and ultra‑affordable internet. Our mission is to deliver faster, fairer, kinder internet.
Key Responsibilities- Installation and Setup: Install and configure Wi‑Fi networks, including routers, extenders and other related equipment.
- Troubleshooting: Diagnose and resolve Wi‑Fi connectivity and performance issues.
- Network Performance Optimization: Adjust channel selection, signal strength and manage interference.
- Customer Support: Explain technical information in understandable terms and address customer concerns.
- Site Surveys: Conduct on‑site surveys to assess signal coverage, identify interference sources and recommend solutions.
- Maintenance: Perform routine maintenance and firmware updates on Wi‑Fi equipment.
- Product Delivery: Install and upsell packages, including 8GB service with ASUS gaming routers. Run Cat 6 Ethernet cable for relocating routers or hard‑wiring specific devices.
- Strong understanding of Wi‑Fi technology (802.11ac, 802.11ax), encryption and networking principles.
- Previous experience as a Wi‑Fi technician or similar role; hands‑on installation, configuration and troubleshooting.
- Excellent communication and interpersonal skills; ability to explain technical concepts to non‑technical customers.
- Strong analytical and problem‑solving abilities.
- Technical certifications or training in networking or telecommunications preferred.
- Know the colour code of an Ethernet cable and ability to assemble one on request.
- Equity – ownership in the company
- 25 days holiday plus bank holidays
- Birthday day off
- Pension scheme matching contributions up to 8%
- Phone allowance
- Health care cash plan
- Cycle to work scheme
- Employee assistance programme
- PPE and uniform provided
- IT equipment provided
- Remote working option
- Discounted gym memberships
- Retail offers from recognised brands
- Company events
- Travel expenses paid
- Free YouFibre broadband (within our area) and friends & family discount
- Life assurance – 4× basic salary
- Colleague referral scheme (£500)
- Continuous development and long‑term career prospects
Submit your application via our Careers Site or Job Boards. Recruitment screens against essential criteria. Hear back within 2‑3 days with an outcome/next step. If no response within that timeframe, email recruitment@substantial.group.
Early application encouraged; we may fill the vacancy early.
Field Service Engineer - Livingston employer: YouFibre
Contact Detail:
YouFibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Livingston
✨Tip Number 1
Get to know the company! Research our mission and values, and think about how your skills as a Field Service Engineer align with what we do. This will help you stand out during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Be ready to discuss specific examples of how you've diagnosed and resolved Wi-Fi issues in the past. We love seeing candidates who can think on their feet.
✨Tip Number 3
Brush up on your communication skills! You'll need to explain technical concepts to customers who might not be tech-savvy. Show us you can make complex ideas simple and relatable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, early applications are encouraged, so don’t wait too long to throw your hat in the ring!
We think you need these skills to ace Field Service Engineer - Livingston
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your understanding of Wi-Fi technology and any hands-on experience you've got. We want to see how you can troubleshoot and optimise networks, so don’t hold back on those details!
Keep It Clear and Concise: When explaining your experience, use straightforward language. Remember, we’re looking for someone who can communicate technical info to customers easily, so show us you can do that in your application too!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific responsibilities from the job description that match your experience, like installation or customer support. It’ll help us see why you’re a great fit!
Apply Through Our Website: We encourage you to submit your application via our Careers Site. It’s the best way to ensure it gets to us quickly and efficiently. Plus, early applications are more likely to catch our eye!
How to prepare for a job interview at YouFibre
✨Know Your Wi-Fi Stuff
Make sure you brush up on your knowledge of Wi-Fi technology, especially the 802.11ac and 802.11ax standards. Be ready to discuss how you would troubleshoot connectivity issues or optimise network performance, as this will show that you understand the technical side of the role.
✨Communicate Clearly
Since you'll be explaining technical concepts to non-technical customers, practice simplifying complex ideas. Think about how you would explain a tricky issue to a friend who knows nothing about tech. This will demonstrate your excellent communication skills, which are crucial for the job.
✨Show Off Your Problem-Solving Skills
Prepare some examples of past experiences where you've successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your analytical abilities in action.
✨Be Ready for Practical Questions
Expect questions that might require you to demonstrate your hands-on skills, like assembling an Ethernet cable or conducting a site survey. Practising these tasks beforehand will help you feel more confident and show that you're ready to hit the ground running.