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- Tasks: Install and optimise Wi-Fi networks while providing top-notch customer support.
- Company: YouFibre, a mission-driven team delivering ultrafast internet across the UK.
- Benefits: Enjoy 25 days holiday, health care cash plan, and free YouFibre broadband.
- Why this job: Join a dynamic team making a real difference in internet accessibility.
- Qualifications: Technical expertise in Wi-Fi technology and strong customer service skills.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 32000 - 44800 £ per year.
YouFibre is a small team of experts on a mission to provide Faster, Fairer, Kinder Internet across the UK. Founded in 2019, we’re on a mission to bring ultrafast Internet to our customers. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, YouFibre brings the full fibre experience direct to your home or office to create the best Internet experience possible. We are a national, full-fibre broadband provider, supplying homes and businesses across the UK with ultrafast and ultra-affordable internet, of up to 10,000Mbps. Customer happiness is our number one priority, supported by a UK-based team across sales, support and technical roles.
Role: Field Service Engineer
Location: Huntingdon
Hours: Full time, shift pattern 5 days per week (Tuesday to Saturday, 08:30 – 17:30)
Salary: £32,000 per year plus Company Van
Key Responsibilities
- Installation and setup of Wi‑Fi networks, including routers, extenders and related equipment.
- Troubleshooting and resolution of Wi‑Fi connectivity and performance issues.
- Network optimization for performance, including channel selection, signal strength adjustments, and interference management.
- Customer support: provide excellent customer service and explain technical information clearly.
- Site surveys to assess signal coverage, identify interference sources, and recommend solutions.
- Routine maintenance and firmware updates on Wi‑Fi equipment to ensure security and performance.
- Product delivery and installation, with upsell of services where appropriate.
- Run Cat 6 Ethernet cabling for router relocations or hard-wiring customer devices.
Skills, Knowledge & Experience
- Technical expertise in Wi‑Fi technology, standards (e.g., 802.11ac/802.11ax), encryption and networking principles.
- Experience as a Wi‑Fi technician or similar role with hands-on installation, configuration and troubleshooting.
- Strong customer service and communication skills; ability to explain technical concepts to non-technical customers.
- Analytical problem-solving abilities to identify and resolve issues.
- Technical certifications or training in networking or telecommunications are preferred.
- Knowledge of Ethernet cable colour codes and ability to make cables on request at customer properties.
Benefits
- 25 days holiday plus bank holidays
- Birthday Day Off
- Pension scheme contributing up to 8%
- Phone allowance
- Health care cash plan
- Cycle to work
- Employee assistance programme
- PPE and uniform provided
- IT equipment provided
- Remote working
- Discounted gym memberships
- Retail offers and brand discounts
- Company events
- Travel expenses paid
- Free YouFibre broadband within area, plus friends & family discount
- Life assurance: 4x basic salary
- Colleague referral scheme (£500)
- Continuous development and long-term career prospects
What Happens Next
Send your application via our Careers Site or job boards. Recruitment screens against essential criteria. Receive a response within 2-3 days of application submission with the outcome/next step. If you haven’t heard back within the above timeframe, please contact recruitment@substantial.group.
Field Service Engineer - Huntingdon employer: YouFibre
Contact Detail:
YouFibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Huntingdon
✨Tip Number 1
Get to know the company! Research YouFibre's mission and values so you can show how you align with their goal of providing excellent customer service. This will help you stand out during interviews.
✨Tip Number 2
Practice your technical skills! Brush up on Wi-Fi technology and troubleshooting techniques. Being able to demonstrate your expertise in these areas will give you a leg up when discussing your experience.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've successfully communicated technical information to non-technical customers. This is key for a role that prioritises customer happiness.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the YouFibre team. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Field Service Engineer - Huntingdon
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in Wi-Fi technology and networking principles. We want to see your hands-on experience, so don’t hold back on sharing specific examples of installations or troubleshooting you've done.
Customer Service is Key: Since customer happiness is our number one priority, emphasise your strong communication skills. We love candidates who can explain complex tech stuff in a way that even non-techies can understand. Share any relevant experiences where you’ve provided excellent customer support.
Tailor Your Application: Take a moment to tailor your application to the Field Service Engineer role. Use keywords from the job description and make it clear why you’re a perfect fit for our mission at YouFibre. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply through our Careers Site. It’s the best way for us to receive your application directly, and you’ll get a response within 2-3 days. If you don’t hear back, feel free to drop us an email at recruitment@substantial.group.
How to prepare for a job interview at YouFibre
✨Know Your Tech
Brush up on your knowledge of Wi-Fi technology and networking principles. Be ready to discuss standards like 802.11ac/802.11ax and how they impact performance. This will show that you’re not just familiar with the basics, but you really understand the tech behind the job.
✨Customer Service is Key
Since customer happiness is a top priority for YouFibre, prepare to demonstrate your customer service skills. Think of examples where you've explained technical concepts to non-technical customers. This will highlight your ability to communicate effectively and ensure customer satisfaction.
✨Problem-Solving Scenarios
Be ready to tackle some hypothetical troubleshooting scenarios during the interview. Practice explaining your thought process when diagnosing Wi-Fi connectivity issues or optimising network performance. This will showcase your analytical skills and hands-on experience.
✨Show Enthusiasm for the Mission
YouFibre is all about providing faster, fairer internet. Make sure to express your enthusiasm for their mission and values. Share why you believe in delivering excellent customer support and how you can contribute to creating the best internet experience possible.
