At a Glance
- Tasks: Install and troubleshoot Wi-Fi networks while providing top-notch customer support.
- Company: Join YouFibre, a mission-driven team delivering ultrafast internet across the UK.
- Benefits: Enjoy 25 days holiday, health care cash plan, and remote working options.
- Other info: Great career growth opportunities and a fun, supportive work environment.
- Why this job: Be part of a team that prioritises customer happiness and innovative technology.
- Qualifications: Experience in Wi-Fi technology and excellent communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Department
Field Services
Location
Manchester
Compensation
- Description
- Field Service Engineer
Hours
Full time, Shift Pattern - 5 days - (Tuesday to Saturday 08:30 - 5.30pm )
Salary
£32,000 plus Company Van
You Fibre is a small team of experts on a mission to provide Faster, Fairer, Kinder Internet across the UK.
Founded in 2019, we’re on a mission to bring ultrafast Internet to our customers.
Guided by the principles of flawless customer support, fair contracts, and affordable pricing, You Fibre brings the full fibre experience direct to your home or office to create the best Internet experience possible.
We are a national, full-fibre broadband provider, supplying homes and business across the UK with ultrafast and ultra-affordable internet, of up to 10,000Mbps!
Customer happiness is our number one priority!
Our fantastic team of UK-based sales agents, support centre staff and technical experts ensure our customers love using our services.
Just check out our Trustpilot score!
Key Responsibilities
- Installation and Setup: Install and configure Wi-Fi networks, including routers, extenders and other related equipment.
- Troubleshooting: Diagnose and resolve issues related to Wi-Fi connectivity and performance.
- Network: Wi-Fi networks for performance, including channel selection, signal strength adjustments, and interference management.
- Customer Support: Provide excellent customer service by addressing customer concerns and explaining technical information in an understandable manner.
- Site Surveys: Conduct on-site surveys to assess signal coverage, identify potential interference sources, and recommend appropriate.
- Maintenance: Perform routine maintenance and firmware updates on Wi-Fi equipment to ensure optimal performance and security.
- Product Delivery: Install/Upsell our amazing packages including our 8GB service with the latest ASUS gaming routers.
- Run Cat 6 Ethernet cable for relocating routers or to hardwire a customer’s specific device.
Skills, Knowledge & Expertise
- Technical Expertise: Strong understanding of Wi-Fi technology, including standards (e. g., 802.11ac, 802.11ax), encryption methods, and networking principles.
- Experience: Previous experience as a Wi-Fi technician or in a similar role.
Hands-on experience with installation, configuration, and troubleshooting of Wi-Fi networks is highly desirable.
- Customer Service Skills: Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical customers.
- Problem-Solving Abilities: Strong analytical skills to identify and resolve technical issues effectively.
- Education: Technical certifications or training in networking or telecommunications are preferred.
- Ethernet Cables: Know the colour code of an ethernet cable and be able to make one on request at customer properties.
- Job Benefits
- 25 days holiday plus bank holidays
- Birthday Day Off
- Pension scheme that matches your contribution up to 8%
- Phone allowance
- Health care cash plan
- Cycle to work
- Employee assistance programme
- PPE and Uniform provided
- IT equipment provided
- Remote working
- Discounted Gym memberships
- Retail offers – discounts from recognisable brands
- Company Events
- Travel expenses paid
- Free You Fibre broadband if you are within our area, plus friends & family discount.
- Life assurance giving you cover of 4 times your basic salary
- Colleague referral scheme of £500
- Continuous development and long-term career prospects
- #J-18808-Ljbffr
Field Service Engineer - Manchester in Bolton employer: YouFibre
YouFibre is an exceptional employer, offering a dynamic work environment in Durham where you can thrive as a Door to Door Sales Executive. With a strong focus on employee growth, we provide bespoke training programmes, generous commission structures, and a supportive culture that values feedback and personal development. Enjoy competitive benefits including a car allowance, health care cash plan, and additional perks like discounted gym memberships, all while being part of a passionate team dedicated to delivering outstanding broadband services.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Manchester in Bolton
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to YouFibre as a field sales pro!
✨Scout Out the Competition
Research potential competitors for YouFibre and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up YouFibre’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer - Manchester in Bolton
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at YouFibre, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at YouFibre, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at YouFibre.
How to prepare for a job interview at YouFibre
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that YouFibre offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in YouFibre but also helps you get a feel for whether you’d thrive in that environment.
