At a Glance
- Tasks: Install and optimise Wi-Fi networks while providing top-notch customer support.
- Company: Join YouFibre, a mission-driven team delivering ultrafast internet across the UK.
- Benefits: Enjoy 25 days holiday, health care cash plan, and remote work options.
- Other info: Great career growth opportunities and a fun, supportive work environment.
- Why this job: Be part of a dynamic team making a real difference in internet connectivity.
- Qualifications: Experience in Wi-Fi technology and excellent communication skills are essential.
The predicted salary is between 32000 - 32000 £ per year.
Department: Field Services
Location: Bolton
Compensation: £32,000 / year
Hours: Full time, Shift Pattern - 5 days (Tuesday to Saturday 08:30 - 5:30 pm)
Salary: £32,000 plus Company Van
Please note that applications will be reviewed as received and should a suitable candidate be identified, we may fill the vacancy early. Therefore, early application is encouraged.
YouFibre is a small team of experts on a mission to provide Faster, Fairer, Kinder Internet across the UK. Founded in 2019, we’re on a mission to bring ultrafast Internet to our customers. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, YouFibre brings the full fibre experience direct to your home or office to create the best Internet experience possible. We are a national, full‑fibre broadband provider, supplying homes and business across the UK with ultrafast and ultra‑affordable internet, up to 10 000Mbps! Customer happiness is our number one priority! Our fantastic team of UK‑based sales agents, support centre staff and technical experts ensure our customers love using our services.
Key Responsibilities
- Installation and Setup: Install and configure Wi‑Fi networks, including routers, extenders and other related equipment.
- Troubleshooting: Diagnose and resolve issues related to Wi‑Fi connectivity and performance.
- Network: Optimize Wi‑Fi networks for performance, including channel selection, signal strength adjustments, and interference management.
- Customer Support: Provide excellent customer service by addressing customer concerns and explaining technical information in an understandable manner.
- Site Surveys: Conduct on‑site surveys to assess signal coverage, identify potential interference sources, and recommend appropriate solutions.
- Maintenance: Perform routine maintenance and firmware updates on Wi‑Fi equipment to ensure optimal performance and security.
- Product Delivery: Install and upsell our packages including our 8GB service with the latest ASUS gaming routers. Run Cat 6 Ethernet cable for relocating routers or to hardwire a specific device.
Skills, Knowledge & Expertise
- Technical Expertise: Strong understanding of Wi‑Fi technology, including standards (e.g., 802.11ac, 802.11ax), encryption methods, and networking principles.
- Experience: Previous experience as a Wi‑Fi technician or in a similar role. Hands‑on experience with installation, configuration, and troubleshooting of Wi‑Fi networks is highly desirable.
- Customer Service Skills: Excellent communication and interpersonal skills, with the ability to explain technical concepts to non‑technical customers.
- Problem‑Solving Abilities: Strong analytical skills to identify and resolve technical issues effectively.
- Education: Technical certifications or training in networking or telecommunications are preferred.
- Ethernet Cables: Know the colour code of an Ethernet cable and be able to make one on request at customer properties.
Job Benefits
- 25 days holiday plus bank holidays
- Birthday Day Off
- Pension scheme that matches your contribution up to 8%
- Phone allowance
- Health care cash plan
- Cycle to work
- Employee assistance programme
- PPE and Uniform provided
- IT equipment provided
- Remote working
- Discounted Gym memberships
- Retail offers – discounts from recognisable brands
- Company Events
- Travel expenses paid
- Free YouFibre broadband if you are within our area, plus friends & family discount.
- Life assurance giving you cover of 4 times your base salary
- Colleague referral scheme of £500
- Continuous development and long‑term career prospects
Field Service Engineer - Bolton employer: YouFibre
YouFibre is an exceptional employer, offering a dynamic work environment in Durham where you can thrive as a Door to Door Sales Executive. With a strong focus on employee growth, we provide bespoke training programmes, generous commission structures, and a supportive culture that values feedback and personal development. Enjoy competitive benefits including a car allowance, health care cash plan, and additional perks like discounted gym memberships, all while being part of a passionate team dedicated to delivering outstanding broadband services.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Bolton
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like YouFibre and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like YouFibre.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Field Service Engineer - Bolton
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at YouFibre.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at YouFibre.
How to prepare for a job interview at YouFibre
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
