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- Tasks: Build and grow long-term client relationships while improving visitor experiences through sustainable travel.
- Company: Join 'You. Smart. Thing.', a leader in travel demand management.
- Benefits: Competitive salary, flexible working, private healthcare, and career development support.
- Why this job: Make a real-world impact on sustainability and enhance visitor experiences with major clients.
- Qualifications: 1+ year of experience, strong communication skills, and a passion for sustainability.
- Other info: Dynamic role with opportunities to work with high-profile clients across various sectors.
The predicted salary is between 25000 - 35000 £ per year.
Ready to improve visitor experiences through smarter, more sustainable travel? Join our dynamic team and work with clients who are driving real change. The Client Development team supports ‘You. Smart. Thing.’ clients to increase engagement with their travel assistants and achieve key objectives including net zero targets, improved visitor experience, increased revenue and operational efficiency.
As a Client Development Manager, you will play a central role in building and growing long-term client relationships, working at the intersection of client services, project delivery and data insight to ensure customers gain maximum value from YST’s platform.
You will be part of a team managing a diverse and high-profile portfolio of clients, including major sporting and cultural organisations such as Manchester City Football Club, All England Lawn Tennis Club, London Marathon Events and Bradford 2025 City of Culture. The team also stretches across various sectors such as destination and local authority partners including Visit Manchester and Transport for Greater Manchester.
From onboarding through to live deployment, renewal and expansion, you will act as the primary point of contact, working closely with internal product, delivery and technical teams to deliver impactful, data-driven solutions that improve visitor experiences and promote sustainable travel at scale.
You are a confident, organised and client-focused professional with a passion for sustainability and improving how people travel. You enjoy working with a wide range of stakeholders, balancing multiple priorities and using insight to inform decisions. Comfortable in a fast-paced, growing organisation, you are motivated by purpose and keen to make a tangible, real-world impact.
Key Responsibilities:
- Serve as the main point of contact for a portfolio of clients, managing day-to-day communication, support, and relationship growth.
- Support clients through onboarding, setup on internal systems and training sessions to ensure successful adoption.
- Oversee the full client relationship via Hubspot.
- Monitor and raise engagement levels of client deployments.
- Deliver client renewals and retention, manage change requests, and identify expansion opportunities.
- Configure supported client deployments via the YST dashboard.
- Gather and analyse client feedback and usage metrics to inform product and service improvements.
- Support full deployment delivery, ensuring technical and visual elements are completed to client satisfaction.
- Support client queries using Atlassian Service Desk and Jira.
- Use the YST dashboard to provide clients with regular analytics and insights.
- Utilise available data to support the clients’ sustainability goals.
- Assist with the end-to-end delivery of innovation projects, including reporting to funding bodies, and progress tracking.
- Coordinate relationships with consortia and stakeholders.
About You:
- At least 1 year of relevant experience, degree qualification or equivalent.
- Able to work in a fast-paced environment, with flexibility to work across multiple responsibilities.
- Proficiency with office software and online business tools.
- Conscientious approach to information and cyber security.
- Strong client relationship management and customer focus.
- Project management and organisational capability.
- Data-driven and analytical mindset.
- Confident communicator with excellent presentation skills.
- Self-confident and personable.
- Professional and motivated.
- Demonstrable passion for environmental sustainability.
Benefits:
- £25-35,000 pa (subject to experience)
- Pension, private healthcare
- Annual profit-share-based bonus scheme
- Employee share option scheme
- Flexible working from home and shared workspace
- Personal and career development support
How to apply: In the first instance please send your CV and a covering email explaining why you are interested in and suitable for this position to: client.development@yousmartthing.com. Please mark the subject of your email ‘YST CDM Application’.
Client Development Manager in Manchester employer: You. Smart. Thing. Limited
Contact Detail:
You. Smart. Thing. Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Development Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential clients or colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your passion for sustainability! When you get the chance to chat with someone from the company, share your thoughts on how travel can be improved sustainably. It’ll show you’re not just looking for a job, but you genuinely care about their mission.
✨Tip Number 3
Prepare for interviews by knowing the company inside out. Familiarise yourself with their projects, clients, and values. This will help you tailor your answers and demonstrate that you're the perfect fit for the Client Development Manager role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really interested in joining our team at ‘You. Smart. Thing.’
We think you need these skills to ace Client Development Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Development Manager role. Highlight your client relationship management experience and any relevant projects you've worked on that showcase your passion for sustainability.
Craft a Compelling Cover Email: Your cover email is your chance to shine! Explain why you're excited about the role and how your background makes you a perfect fit. Be genuine and let your enthusiasm for improving visitor experiences through sustainable travel come through.
Showcase Your Data Skills: Since this role involves using data to drive decisions, mention any experience you have with analytics or data-driven projects. This will show us that you can leverage insights to support our clients' sustainability goals effectively.
Apply Directly Through Our Website: Remember, we only accept direct applications, so make sure to send your CV and cover email to the specified address. Following the application instructions closely shows us that you pay attention to detail, which is super important in this role!
How to prepare for a job interview at You. Smart. Thing. Limited
✨Know Your Clients
Before the interview, research the key clients and projects that the company is involved with. Understanding their goals, especially around sustainability and visitor experience, will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Communication Skills
As a Client Development Manager, strong communication is crucial. Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss how you handle difficult conversations or resolve conflicts, as this will demonstrate your client-focused approach.
✨Be Data-Driven
Familiarise yourself with data analytics tools and be prepared to discuss how you've used data to inform decisions in previous roles. Highlight any experience you have with platforms like Hubspot or Jira, as this will align with the technical aspects of the job.
✨Passion for Sustainability
Express your enthusiasm for environmental sustainability during the interview. Share any personal or professional experiences that reflect your commitment to sustainable practices, as this aligns perfectly with the company's mission and values.
