At a Glance
- Tasks: Manage live deployments and enhance customer success in sustainable travel.
- Company: Join 'You. Smart. Thing.', a leader in travel demand management.
- Benefits: Competitive salary, flexible working, and personal development support.
- Other info: Dynamic role with opportunities for growth in a global company.
- Why this job: Make a real impact on sustainability while transforming visitor experiences.
- Qualifications: Experience in project management and a passion for environmental sustainability.
The predicted salary is between 30000 - 40000 £ per year.
We are expanding our Product & Customer Success team with ‘impact-driven’ roles in sustainable travel. The relationship between our product and our customer’s success is the reason we exist. Understanding visitor travel, its operational, commercial, and environmental impact is central to this role. Reporting to our Head of Product & Systems Integration you will help our customers deploy YST to best effect whilst identifying challenges and feeding back ideas that can increase our impact and our customer’s return on investment in sustainable travel demand management.
‘You. Smart. Thing.’ (YST) is the leading travel demand management platform for destinations, venues, and live events. Our map‑based travel assistant service enhances visitor experience & increases revenues whilst reducing the disproportionate carbon footprint created by travel. YST helps organisations achieve sustainability ROI by providing personalised low‑carbon travel plans for visitors that incentivise behaviour change. Live events account for as much as 80% of transit‑based emissions. This is why we focus on the sports, music, cultural, conference, and hospitality sectors. Our approach is measured but there is a sense of urgency about helping our clients accelerate their journey towards net zero and beyond.
As a Product & Customer Success Manager at ‘You. Smart. Thing.’ your primary responsibilities will be:
- Managing live deployments via our HubSpot deal pipeline
- Ensuring that customer success actions are accurately recorded and scheduled for completion
- Directly engaging with customers to resolve issues, address queries, and coordinate regular catch‑up sessions
- Support in the onboarding process of new customers
- Assist in the administration of live projects, including file management, meeting scheduling, and project plan management
- Add to and update customer‑facing product information pages
- Support the maintenance of the product backlog by adding new requirements identified during product and deployment review sessions
- Assist in capturing new product requirements and ensuring suitable prioritisation
- Triage and allocate service desk issues to ensure appropriate allocation to EPICs/release numbers
- Contribute to the development of UI/UX designs for product enhancements
- Attend and contribute to regular sprint planning, grooming and prioritisation sessions
- Perform quality assurance checks on individual issues and new features whilst in our staging environment
- Conduct regression testing to ensure Q/A prior to scheduled production releases
About You
Experience, Skills & Qualifications:
- At least 2 years of relevant workplace experience
- Project management experience/certification an advantage
- First‑class degree or equivalent
- Excellent written, verbal communication, and numeracy skills
- Tech savvy (we use Microsoft Office 365 on Macs)
- Demonstrable passion for environmental sustainability
Benefits:
- £30‑40,000 pa (subject to experience)
- Pension, private healthcare
- Annual profit‑share‑based bonus scheme
- Employee share option scheme
- Flexible working from home and shared workspace
- Personal and career development support
How to apply: In the first instance please send your CV and a covering email explaining why you are interested in and suitable for this position to: Please mark the subject of your email ‘YST PCSM Application’.
As a degree apprentice Product & Customer Success Manager at ‘You. Smart. Thing.’ your primary responsibilities will be:
- Managing live deployments our HubSpot deal pipeline
- Ensuring that customer success actions are accurately recorded and scheduled for completion
- Directly engaging with customers to resolve issues, address queries, and coordinate regular catch‑up sessions
- Support in the onboarding process of new customers
- Assist in the administration of live projects, including file management, meeting scheduling, and project plan management
- Add to and update customer‑facing product information pages
- Support the maintenance of the product backlog by adding new requirements identified during product and deployment review sessions
- Assist in capturing new product requirements and ensuring suitable prioritisation
- Triage and allocate service desk issues to ensure appropriate allocation to EPICs/release numbers
- Contribute to the development of UI/UX designs for product enhancements
- Attend and contribute to regular sprint planning, grooming and prioritisation sessions
- Perform quality assurance checks on individual issues and new features whilst our staging environment
- Conduct regression testing to ensure Q/A prior to scheduled production releases
About You
Experience, Skills & Qualifications:
- >6 m Workplace experience
- Excellent written, verbal communication, and numeracy skills
- Tech savvy (we use Microsoft Office 365 on Macs)
- Demonstrable passion for environmental sustainability
Benefits:
- £25,000 pa
- Pension, private healthcare
- Annual profit‑share‑based bonus scheme
- Employee share option scheme
- Flexible working from home and shared workspace
- Personal and career development support
How to apply: In the first instance please send your CV and a covering email explaining why you are interested in and suitable for this position to: Please mark the subject of your email ‘YST PCSM‑DA Application’.
Want to Transform Visitor Experience in Birmingham employer: You. Smart. Thing. Limited
At 'You. Smart. Thing.', we pride ourselves on being an excellent employer dedicated to transforming the visitor experience through sustainable travel solutions. Our collaborative work culture fosters innovation and personal growth, offering flexible working arrangements, competitive salaries, and a commitment to employee development. Join us in making a meaningful impact on the environment while advancing your career in a dynamic and supportive team environment.
Contact Details:
You. Smart. Thing. Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Want to Transform Visitor Experience in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand how your skills align with their mission, especially around sustainability and visitor experience. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Want to Transform Visitor Experience in Birmingham
Some tips for your application 🫡
Craft a Compelling Cover Email:Your cover email is your first impression, so make it count! Keep it concise but engaging, explaining why you're excited about the role and how your skills align with our mission at YST.
Tailor Your CV:Don’t just send the same CV to everyone. Highlight relevant experience and skills that match the Product & Customer Success Manager role. Show us how you can help transform visitor experiences!
Show Your Passion for Sustainability:We love candidates who share our passion for environmental sustainability. Use your application to demonstrate your commitment to this cause and how it relates to your professional journey.
Follow Application Instructions:Make sure to follow our application instructions carefully. Mark your email subject correctly and include all requested documents. It shows attention to detail, which is super important in this role!
How to prepare for a job interview at You. Smart. Thing. Limited
✨Know Your Stuff
Before the interview, dive deep into YST's mission and values. Understand how their platform enhances visitor experiences and reduces carbon footprints. This knowledge will help you connect your skills and experiences to their goals.
✨Show Your Passion for Sustainability
Make sure to express your enthusiasm for environmental sustainability during the interview. Share any relevant experiences or projects that demonstrate your commitment to this cause, as it aligns closely with YST's objectives.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific customer success scenarios. Think of examples from your past experience where you've resolved issues or improved processes, and be ready to discuss them in detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the challenges YST faces in the sustainable travel sector or how they measure the success of their customer engagement strategies. This shows your genuine interest in the role and the company.
