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- Tasks: Provide 1st and 2nd line IT support to users and manage helpdesk tickets.
- Company: Join a fast-growing company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, free parking, and opportunities for learning and development.
- Why this job: Perfect for tech enthusiasts wanting to grow in a supportive environment.
- Qualifications: Experience in IT support, knowledge of Windows OS, and excellent communication skills required.
- Other info: On-site role with a weekend support rota (1 in 4).
The predicted salary is between 28800 - 43200 £ per year.
Are you a proactive and customer-focused IT professional looking to join a forward-thinking organisation? This is a fantastic opportunity for someone with a passion for IT support and a strong desire to grow within a hands-on, supportive team.
Location: This is an onsite role, Monday - Friday 8am-5pm near their site situated not far from Margate, Kent.
What does the role involve?
- Delivering 1st and 2nd line support to end users across desktop, network, and business systems.
- Managing helpdesk tickets and ensuring timely resolution of issues.
- Installing, maintaining, and upgrading IT hardware and software.
- Setting up and removing user accounts in line with company policies.
- Maintaining accurate asset and support documentation.
- Participating in a weekend support rota (typically 1 in 4).
What we’re looking for:
- Experience in an IT support role (ideally 1st/2nd line in a busy environment).
- Working knowledge of Windows OS and Microsoft Office.
- Excellent communication skills with a strong customer service focus.
- Ability to explain technical issues in simple terms.
- Strong troubleshooting skills and a methodical approach to problem-solving.
- A flexible, team-oriented mindset with a genuine interest in emerging technologies.
What’s on offer:
- On-site working in a collaborative and friendly team.
- £competitive.
- A varied role with excellent opportunities for learning and development.
- Free on-site parking and additional company benefits.
If you’re looking for a role where your technical skills will be valued and your career supported, I’d love to hear from you.
Information Technology Help Desk Support employer: You Recruitment Ltd
Contact Detail:
You Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Help Desk Support
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description. Brush up on your knowledge of Windows OS and Microsoft Office, as these are crucial for the role. Being able to discuss your experience with these tools during an interview will show that you're prepared and knowledgeable.
✨Tip Number 2
Prepare to demonstrate your troubleshooting skills. Think of examples from your past experiences where you successfully resolved IT issues. Being able to articulate your problem-solving process will highlight your methodical approach and reassure the hiring team of your capabilities.
✨Tip Number 3
Since this role involves a customer service focus, practice explaining technical concepts in simple terms. You might be asked to do this in an interview, so having a few scenarios ready where you've done this before can really set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for emerging technologies. Research recent trends in IT support and be ready to discuss how they could benefit the company. This will demonstrate your proactive mindset and genuine interest in the field, making you a more attractive candidate.
We think you need these skills to ace Information Technology Help Desk Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd line roles. Emphasise your knowledge of Windows OS and Microsoft Office, as well as any customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to grow within a team. Mention specific skills that align with the job description, such as troubleshooting abilities and communication skills.
Highlight Relevant Experience: In your application, clearly outline your previous roles in IT support. Provide examples of how you've managed helpdesk tickets, resolved issues, and maintained documentation to demonstrate your capability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at You Recruitment Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support. Highlight specific examples where you've successfully resolved technical issues, particularly with Windows OS and Microsoft Office.
✨Demonstrate Customer Service Focus
Since this role requires excellent communication skills, think of instances where you've provided outstanding customer service. Be ready to explain how you handle difficult situations and ensure user satisfaction.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about your troubleshooting process. Prepare to walk through a couple of scenarios where you identified and solved problems methodically, showcasing your analytical skills.
✨Express Your Interest in Emerging Technologies
The company values a genuine interest in new technologies. Share any recent trends or tools you've been exploring and how they could benefit the IT environment at the organisation.
