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- Tasks: Provide 1st and 2nd line IT support to users and manage helpdesk tickets.
- Company: Join a fast-growing company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, free parking, and opportunities for learning and development.
- Why this job: Be part of a supportive team where your skills are valued and you can grow.
- Qualifications: Experience in IT support, knowledge of Windows OS, and strong communication skills required.
- Other info: On-site role with a weekend support rota (1 in 4).
The predicted salary is between 28800 - 43200 £ per year.
Are you a proactive and customer-focused IT professional looking to join a forward-thinking organisation? You Recruitment are working on behalf of a well-established and fast-growing company who are a major player in their industry. With over 200 users and a busy IT environment, they’re looking to bring on an IT Help Desk Support to provide essential 1st and 2nd line support across the business. This is a fantastic opportunity for someone with a passion for IT support and a strong desire to grow within a hands-on, supportive team.
Location: This is an onsite role, Monday - Friday 8am-5pm near their site situated not far from Margate, Kent.
What does the role involve?
- Delivering 1st and 2nd line support to end users across desktop, network, and business systems
- Managing helpdesk tickets and ensuring timely resolution of issues
- Installing, maintaining, and upgrading IT hardware and software
- Setting up and removing user accounts in line with company policies
- Maintaining accurate asset and support documentation
- Participating in a weekend support rota (typically 1 in 4)
What we’re looking for:
- Experience in an IT support role (ideally 1st/2nd line in a busy environment)
- Working knowledge of Windows OS and Microsoft Office
- Excellent communication skills with a strong customer service focus
- Ability to explain technical issues in simple terms
- Strong troubleshooting skills and a methodical approach to problem-solving
- A flexible, team-oriented mindset with a genuine interest in emerging technologies
What’s on offer:
- On-site working in a collaborative and friendly team
- £competitive
- A varied role with excellent opportunities for learning and development
- Free on-site parking and additional company benefits
If you’re looking for a role where your technical skills will be valued and your career supported, I’d love to hear from you.
Locations
Information Technology Help Desk Support employer: You Recruitment Ltd
Contact Detail:
You Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Help Desk Support
✨Tip Number 1
Familiarise yourself with common IT support scenarios and troubleshooting techniques. Being able to discuss specific examples of how you've resolved issues in the past will demonstrate your hands-on experience and problem-solving skills during any interviews.
✨Tip Number 2
Brush up on your knowledge of Windows OS and Microsoft Office, as these are crucial for the role. Consider taking a quick online course or watching tutorial videos to refresh your skills and show your commitment to staying updated with technology.
✨Tip Number 3
Prepare to showcase your communication skills by practising how you would explain technical issues to non-technical users. Role-playing with a friend can help you articulate complex concepts in simple terms, which is essential for a customer-focused position.
✨Tip Number 4
Research the company and its culture before your interview. Understanding their values and the technologies they use will allow you to tailor your responses and demonstrate that you're genuinely interested in being part of their team.
We think you need these skills to ace Information Technology Help Desk Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd line roles. Emphasise your knowledge of Windows OS and Microsoft Office, as well as any troubleshooting skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and your ability to communicate effectively with users.
Highlight Teamwork and Flexibility: In your application, emphasise your team-oriented mindset and willingness to participate in weekend support rotas. This shows that you're adaptable and ready to contribute to the team's success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at You Recruitment Ltd
✨Show Your Customer Service Skills
Since the role requires excellent communication and a strong customer service focus, be prepared to share examples of how you've successfully assisted users in the past. Highlight your ability to explain technical issues in simple terms.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of Windows OS and Microsoft Office, as these are crucial for the position. Be ready to discuss any relevant experience you have with 1st and 2nd line support, and consider bringing up specific troubleshooting scenarios you've encountered.
✨Prepare for Problem-Solving Questions
Expect questions that assess your troubleshooting skills and methodical approach to problem-solving. Think of a few challenging situations you've faced in previous roles and how you resolved them, as this will showcase your analytical abilities.
✨Express Your Interest in Emerging Technologies
The company values a genuine interest in emerging technologies. Be prepared to discuss any new tech trends or tools you're excited about and how they could potentially benefit the organisation. This shows your proactive attitude and willingness to grow.
