At a Glance
- Tasks: Support individuals experiencing homelessness, creating a safe and empowering environment.
- Company: You Matter, a compassionate organisation dedicated to helping those in need.
- Benefits: Flexible hours, personal development opportunities, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for growth and learning in a supportive environment.
- Why this job: Join a team that values empathy and supports positive change in people's lives.
- Qualifications: Empathy, communication skills, and a commitment to supporting vulnerable individuals.
The predicted salary is between 20000 - 25000 € per year.
As a Night Support Assistant at You Matter, you will be an empathetic and caring individual dedicated to providing unconditional support to those experiencing homelessness and the effects of past traumatic incidents. Your role will involve creating a safe environment that empowers residents to make positive changes in their lives.
Your responsibility will be to assist our clients in a trauma-informed manner, enabling them to progress to more independent living. You will work as part of a team to achieve these goals alongside the person you are supporting, ensuring you always work with a person‑centred approach.
What your week may look like:
- To work as part of the Night Support Team
- To provide an accommodation-based support service to people within a psychologically informed environment that is underpinned with a Trauma Informed Care approach on waking night shifts
- Assist with room checks and support clients in the management of their room and relationships with others and to report any health and safety issues
- Assist with new resident welcome process as required into the service and with conducting risk assessments of clients
- Motivate and support clients so they realise their goals
- Encourage involvement and participation amongst clients in the running and shaping of the service
- To input, maintain and update clients electronic records and rent payments on DAVE Housing Management System
- To support clients with the taking of prescribed medication in line with medication procedures & processes
- Provide clear and accurate information in respect of all clients in line with agreed procedures such as daily handovers ensuring that appropriate information is communicated with the team.
- To monitor clients emotional & mental wellbeing
- To socially engage with clients outside of designated timetabled activities to reduce social isolation & promote inclusion
- Undertake initial needs & risk assessments
- Preparation of room prior to move in being completed
- Carry out induction (if needed) to all new clients of the service
- Completion of housing benefit application and You Matter License Agreement
- Complete the welcome process to the service – which may include supporting with the preparation of food & drink
- Carry out evening welfare checks during every shift
- To deal promptly with all serious incidents, complaints and safeguarding/abuse disclosures
- To creatively support and engage with clients that have a wide range of complex and challenging support needs
- Assisting service users in their personal hygiene and of their room
- To support in the turning around & cleaning of void rooms within limited timescales.
- Tackle any nuisance caused by clients behaviour or their visitors, including the consequences of continuing with anti‑social behaviour
- To contribute to the formulation of policy and procedures in relation to support services
- To attend and participate in regular team meetings to ensure good communication.
Professional Practice and Development:
- Attend regular supervision sessions with the Service Manager or Team Leader in accordance with the supervision contract
- Maintain good professional practice and ensure ongoing development, through use of supervision and training
- Respect the confidentiality of clients using the service and be responsible for the security of personal and confidential information
- Carry out all these duties within the organisation’s safety guidelines
- Ensure personal records are correctly maintained
- Ensure effective communication with staff within You Matter
- Work flexibly to meet the changing needs of the organisation
- Undertake any other duties that may be reasonably requested
- Flexible and positive approach with all team members
- To be committed to learning and personal development both as an individual and as part of a team
- Observe and ensure compliance with the Service Code of Conduct including professional boundaries and confidentiality at all times
- Ensure adherence to You Matter “Visitors” procedure
- Dealing promptly with all complaints in line with You Matter policies and procedures
- Uphold and nurture You Matter Equal Opportunities policy of anti‑discrimination across all services
- Ensure compliance with code of conduct, including professional boundaries and confidentiality at all times.
It is recognised that the association is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.
Knowledge:
- A working knowledge of providing support.
- A working knowledge of Health & Safety issues within a hostel setting.
- A clear understanding of dealing with customers who have complex and challenging behavioural needs.
- Knowledge of safeguarding protocols.
- Working knowledge of providing support in accordance with the You Matter equality and diversity strategy and policy.
Communication:
- Excellent communication skills and an ability to communicate efficiently.
- Being able to foster a respectful, collaborative and professional approach to the people who you work alongside, always ensuring confidentiality.
Empathy and Respect:
- The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries.
Commitment:
- The ability to work in an innovative and solutions focused way, including reflecting and learning as you go whilst showing a willingness to adapt in approaches to making a difference to people who matter.
Organisation:
- Strong time management and the ability to manage to prioritise tasks.
Computer Literacy:
- You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.
Night Support Assistant Homeless Service in Liverpool employer: You Matter
You Matter is an exceptional employer that prioritises the well-being and professional growth of its staff, offering a supportive work culture where empathy and collaboration thrive. As a Night Support Assistant, you will have the opportunity to make a meaningful impact in the lives of individuals experiencing homelessness while benefiting from ongoing training and development in a psychologically informed environment. Located in a vibrant community, You Matter fosters inclusivity and encourages team members to contribute to shaping the service, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Night Support Assistant Homeless Service in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, or join online forums. You never know who might have a lead on a Night Support Assistant role or can give you insider tips.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common questions your way, especially around trauma-informed care and supporting vulnerable individuals. The more comfortable you are, the better you'll shine in front of potential employers.
✨Tip Number 3
Show your passion! When you get the chance to chat with hiring managers, share your personal experiences or motivations for wanting to support those experiencing homelessness. Authenticity goes a long way!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills and passion. Plus, it shows you're serious about joining our team at You Matter.
We think you need these skills to ace Night Support Assistant Homeless Service in Liverpool
Some tips for your application 🫡
Show Your Empathy:In your written application, make sure to highlight your empathetic nature. Share experiences where you've supported others, especially in challenging situations. This role is all about understanding and helping those in need, so let that shine through!
Be Person-Centred:When describing your skills and experiences, focus on how you’ve worked with individuals in a person-centred way. Talk about how you’ve tailored your support to meet the unique needs of others, as this aligns perfectly with our approach at You Matter.
Keep It Clear and Concise:Make sure your application is easy to read. Use clear language and avoid jargon. We want to see your personality and passion, but also appreciate a straightforward approach. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team at You Matter!
How to prepare for a job interview at You Matter
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Night Support Assistant. Familiarise yourself with trauma-informed care and how it applies to supporting individuals experiencing homelessness. This knowledge will help you answer questions confidently and demonstrate your commitment to the role.
✨Show Empathy in Your Responses
During the interview, be prepared to share examples of how you've shown empathy and support in previous roles. Use specific situations where you helped someone through a tough time, highlighting your ability to maintain professional boundaries while being compassionate.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they implement their trauma-informed approach. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Demonstrate Teamwork Skills
Since you'll be working as part of a team, be ready to discuss your experience collaborating with others. Share examples of how you’ve contributed to a positive team environment and how you handle conflicts or challenges within a group setting.
