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- Tasks: Oversee critical applications, lead projects, and enhance systems operations for Yoto.
- Company: Join Yoto, a fun and innovative audio platform for kids.
- Benefits: Hybrid working, generous holiday, private medical insurance, and professional development support.
- Why this job: Shape the future of technology in a creative and impactful environment.
- Qualifications: Experience in systems operations, ecommerce, and strong problem-solving skills.
- Other info: Be part of a diverse team that values flexibility and inclusion.
The predicted salary is between 47000 - 65000 £ per year.
Overview
We’re looking for a Systems Operations Manager to join our growing Systems Operations team. In this pivotal role, you will oversee Yoto’s critical applications and data flows, lead cross-functional projects, and champion knowledge sharing across the organisation. We’re seeking someone with proven experience in supply chain, ecommerce, and IT operations who is ready to shape how technology underpins and enables Yoto’s future growth.
About Yoto
Yoto is a screen-free interactive audio platform for kids. We make carefully connected audio players that kids control, with no microphones, cameras or ads. We have a catalogue of audio that inspires creative play and learning with 1,000+ titles in our card store from top creators, publishers and labels – think Disney, Marvel, Roald Dahl and Universal Music. We also create Yoto Originals like this one.
What you’ll be doing
- Manage systems operations for critical business systems including ERP (NetSuite), ecommerce platforms (Shopify, Amazon), and iPaaS solutions (e.g. Celigo, Boomi, MuleSoft).
- Responsible for the delivery of Systems Operations work, ensuring priorities are clear and outcomes are achieved on time.
- Lead projects to improve scalability and reduce manual overhead, including system implementations, integrations, and process redesigns.
- Act as the subject matter expert on systems operations in cross-functional projects spanning supply chain, ecommerce, finance, and customer experience.
- Troubleshoot complex system issues and integration failures, identifying root causes and liaising with vendors and internal teams for resolution.
- Document business needs and propose pragmatic, scalable solutions.
- Champion knowledge sharing by coaching and enabling the Systems Operations team, while empowering colleagues across the business to use systems effectively.
- Deliver regular training sessions for colleagues, increasing systems literacy across the organisation.
- Continuously review operational processes, identifying automation and optimisation opportunities.
- Build strong relationships with stakeholders and external partners to ensure smooth-running operations and timely delivery of projects.
What you’ll bring
- Proven experience in systems operations, administration, or IT operations with demonstrable experience balancing BAU and projects.
- Strong working knowledge of ERP systems (ideally NetSuite).
- Hands-on experience with ecommerce platforms such as Shopify and Amazon.
- Experience with iPaaS and workflow automation tools (e.g. Celigo, Boomi, MuleSoft, Tray.io).
- Proven ability to identify, diagnose, and resolve issues in API-based integrations.
- Commercial awareness from working in a fast-growing tech company, retailer, or supply chain environment.
- Ability to work cross-functionally with technical and non-technical stakeholders, translating requirements into delivery.
- Strong documentation skills, with a passion for reducing manual effort and improving scalability.
- Leadership qualities: able to manage and mentor team members, instilling a proactive and solution-focused culture.
- A passion for using technology to solve problems and enable growth.
Salary: £55,000 – £65,000 based on experience
What you can expect from Yoto
- Flexibility: Hybrid working – expectation of 1 day a week in our London office, but you are welcome to come in more. Take advantage of our ‘work from anywhere’ policy to work from a different location for up to 6 weeks every year. Summer Hours policy to use between June and August.
- Financial: Income protection, company sick pay, Life Assurance from day one, pension with employer contributions, and generous employee referral bonuses.
- Health & Wellness: Private Medical Insurance via Aviva, Wellbeing Allowance, 24/7 Employee Assistance Programme, Dental guidance, and Bike to work scheme.
- Time Off: 25 days holiday + bank holidays, birthday off, extra holiday for each year after 2 years up to 5 extra days, and up to 3 months unpaid sabbatical after 4 years.
- Helping Families: Family-friendly leave including enhanced maternity, paternity, adoption, fertility, pregnancy loss, and carers leave. Nursery savings scheme.
- People & Planet: Up to 2 volunteer days a year. Book allowance for professional development.
- Fun Perks: Your own Yoto player and starter pack, regular socials, and YotoFest.
Equity and Diversity
At Yoto, we love creating a world where childhood is rich with discovery and joy. We’re also passionate about building a workplace where everyone can thrive. We value flexibility and give our team the freedom to balance life and work. We’re committed to fostering a safe, diverse, and inclusive environment where all individuals feel valued and supported. Our Diversity, Equity and Inclusion group holds bi-monthly forums to elevate diverse voices and perspectives. We celebrate differences and share diverse audio content from a vibrant community of creators. We invite candidates from all walks of life to explore opportunities with us and join a company that champions flexibility, equity, and inclusion.
Please only apply or engage with Yoto jobs on our careers page. All correspondence from our Talent team will come through our application system.
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Systems Operations Manager employer: Yoto
Contact Detail:
Yoto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Operations Manager
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Yoto and its systems operations. Know your stuff about ERP, ecommerce platforms, and iPaaS tools. Show them you’re the expert they need!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs. Highlight your problem-solving skills and how you can improve their systems operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Yoto team.
We think you need these skills to ace Systems Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Operations Manager role. Highlight your experience with ERP systems, ecommerce platforms, and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for Yoto. Don’t forget to mention your love for technology and problem-solving!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to improve systems operations. Use metrics where possible to show how you’ve made a difference in previous roles. We love numbers!
Apply Through Our Website: Remember to apply through our careers page! This ensures your application goes directly to us and helps streamline the process. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Yoto
✨Know Your Systems Inside Out
Make sure you have a solid understanding of the critical applications mentioned in the job description, like ERP systems (especially NetSuite) and ecommerce platforms such as Shopify and Amazon. Brush up on your knowledge of iPaaS solutions too, as being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've troubleshot complex system issues in the past. Be ready to explain your thought process when identifying root causes and how you liaised with vendors or internal teams for resolution. This will demonstrate your hands-on experience and ability to tackle challenges head-on.
✨Highlight Your Leadership Qualities
Since the role involves mentoring and coaching team members, think of specific instances where you've led projects or empowered colleagues. Share how you fostered a proactive culture and improved systems literacy within your team. This will help convey your leadership style and commitment to knowledge sharing.
✨Be Ready to Discuss Scalability and Optimisation
The job requires improving scalability and reducing manual overhead, so come prepared with ideas or past experiences related to system implementations, integrations, or process redesigns. Showing that you can think strategically about operational processes will set you apart from other candidates.