At a Glance
- Tasks: Support IT services, manage systems, and improve operational processes for a dynamic team.
- Company: Join Yoto, a company dedicated to inspiring childhood adventures through audio.
- Benefits: Gain hands-on experience, work in a hybrid environment, and enjoy a supportive culture.
- Other info: Opportunity for growth in a fast-paced, collaborative environment.
- Why this job: Be part of a mission-driven team that values innovation and continuous improvement.
- Qualifications: 4+ years in IT support, strong knowledge of cloud tools, and a service-first attitude.
The predicted salary is between 30000 - 40000 £ per year.
Requirements
- 4+ years in a similar IT support or systems coordination role
- Proven experience supporting multiple cloud-based tools in an admin or technical support capacity
- Experience using automation, workflow, or integration tools to improve operational efficiency and reduce manual processes
- Experience documenting, standardising, and improving operational processes, not just responding to support requests
- Demonstrated ownership mindset with a focus on governance, consistency, and continuous improvement
- Confident managing tickets and contributing to process improvements
- Excellent attention to detail, organisation, and follow-through
- A service-first attitude, focused on resolving issues efficiently and professionally
- Friendly, proactive, and comfortable working with colleagues across the business
- Able to work independently and as part of a fast-paced hybrid team
- Strong working knowledge of Google Workspace, Okta, and MDM solutions
- In-depth experience supporting MacOS and Windows environments
- Familiarity with service management tools (e.g. Jira, Zendesk, Freshservice)
- Understanding of automation and IPaaS platforms plus a curiosity about emerging tech (especially AI)
- Exposure to supply chain/logistics workflows
What the job involves
We’re looking for a curious, technically-minded Support Analyst to join our growing IT & Business Systems team. You’ll play a key role in supporting colleagues across the business, managing IT services, administering business systems, and ensuring our tools, processes, and access controls run smoothly and efficiently. This role combines hands-on support with systems administration, documentation, and continuous improvement, making it a great opportunity for someone who enjoys solving problems, improving how things work, and helping teams get the most from their technology.
You will work closely with colleagues across Yoto and our external IT partners to deliver a reliable, scalable, and user-focused support experience. We’re on a mission to be the soundtrack of childhood, and help families on their own unique adventures. By creating products that inspire independent play, we help families discover and grow with an inspiring world of audio - and we would like you to help us achieve it!
Forming part of the global Yoto Operations team, the Systems Operations Team is responsible for ensuring the smooth flow of information between our software tools as well as streamlining and optimising all systems usage across the business. Working closely with all teams in the wider business, the Systems Operations team ensures systems meet the business’s requirements as we scale so we are able to grow sustainably. The Systems Operations team is key in driving operational excellence - focusing on automating manual processes allowing Yoto to expand without continuous hiring, and the seamless integration between all of Yoto’s key platforms.
Key Responsibilities
- First-line IT support - triage, resolve, and escalate tickets while maintaining queue hygiene and clear ownership
- Process improvement - continuously refine IT support processes for consistency, scalability, and resilience
- Access & permissions management - manage Okta groups, application installs, and access requests in line with security and approval standards
- Platform support - provide first-line support across Google Workspace, Okta, MDM tools, and Shopify in partnership with the external IT provider
- Licence & access governance - run monthly licence checks with Finance and conduct regular access reviews across systems
- Platform onboarding - assist with new platform rollouts including SSO setup and basic access configuration
- People processes - support onboarding/offboarding workflows, maintain email groups, and ensure accuracy through periodic reviews
- Stakeholder collaboration - work with business teams and the external IT provider to support shared processes and tooling
- Documentation ownership - maintain and improve SOPs, knowledge-base articles, run-books, and support content in Notion
- Reporting & continuity - circulate updates to stakeholders and maintain accurate handover documentation to support business continuity
IT & Business Systems Support Analyst (6 month FTC) employer: Yoto
At Yoto, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As an IT & Business Systems Support Analyst, you'll have the opportunity to contribute to our mission of inspiring independent play while enjoying a supportive environment that encourages professional growth and continuous improvement. With a focus on operational excellence and a commitment to employee development, Yoto offers a unique chance to be part of a dynamic team dedicated to making a meaningful impact in the lives of families.
StudySmarter Expert Advice🤫
We think this is how you could land IT & Business Systems Support Analyst (6 month FTC)
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Yoto that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT & Business Systems Support Analyst (6 month FTC)
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Yoto, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Yoto can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Yoto will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Yoto
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Yoto. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Yoto.
