Head of Systems Operations

We’re looking for a Head of Systems Operations to shape the future of systems at Yoto and significantly impact our internal operations.

About Yoto

Yoto is a screen-free interactive audio platform for kids. We make carefully connected audio players that kids control, with no microphones, cameras or ads. We have a catalogue of audio that inspires creative play and learning with 1,000+ titles in our card store from top creators, publishers and labels – think Disney, Marvel, Roald Dahl and Universal Music. We also create Yoto Originals.

We’re on a mission to be the soundtrack of childhood, and help families on their own unique adventures. By creating products that inspire independent play, we help families discover and grow with an inspiring world of audio – and we would like you to help us achieve it!

Yoto’s Systems Operations Team

Forming part of the global Yoto Operations team, the Systems Operations team will be responsible for ensuring the smooth flow of information between our software tools as well as streamlining and optimising all systems usage across the business. Working closely with all teams in the wider business, the Systems Operations team will ensure our systems meet the business’s requirements as we scale and ensure that we are able to grow sustainably. The Systems Operations team will be key in driving operational excellence – focusing on automating manual processes allowing Yoto to expand without continuous hiring, and the seamless integration between all of Yoto’s key platforms.

What you’ll be doing:

1. Set the strategic roadmap for Yoto’s Systems Operations, defining priorities and investment areas.

2. Lead automation initiatives, identifying opportunities to eliminate manual work through RPA, Python, and integration tools.

3. Define system architecture to ensure scalable operations and seamless integration between key platforms.

4. Collaborate with cross-functional teams (Finance, Supply Chain, Product, Engineering, IT, Customer Support, People, Marketing) to align systems with business needs.

5. Work closely with the Engineering team, ensuring system architecture is robust, scalable, and aligned with security best practice.

6. Introduce AI-driven automation and analytics, leveraging advanced tools to enhance operational efficiency and decision-making.

7. Lead and develop the Systems Operations team, setting clear goals, defining roles, and fostering a culture of innovation and continuous improvement.

8. Manage third-party vendors (e.g., Celigo, NetSuite, Shopify) to ensure high-quality system performance and integrations.

9. Ensure compliance and data integrity, working closely with Legal and Security teams.

10. Own budget and resource planning for Systems Operations, ensuring cost-effective investments in technology.

11. Position Yoto as a leader in systems automation, staying ahead of industry best practices and emerging technologies.

What you’ll bring:

1. Proven experience in an IT or Systems management role, ideally in a scale-up environment.

2. Success in process automation – identifying repetitive tasks and implementing automation solutions using tools such as Python, RPA (Robotic Process Automation), or relevant scripting languages to enhance efficiency.

3. Proficiency in utilising data analysis tools and software, such as SQL, Excel, or specialised platforms, to interpret complex datasets and inform strategic decision-making.

4. Active engagement with the latest industry-specific technologies and tools, with a track record of integrating these innovations to optimise workflows and drive productivity.

5. A keen eye for recognising areas where technological advancements can be applied to improve existing processes, coupled with the initiative to propose and implement effective solutions.

6. Ability to effectively communicate and collaborate with cross-functional teams, sharing technological insights and fostering a culture of continuous improvement and innovation.

7. Experience working with internal and external agile engineering teams.

8. A service driven attitude towards all work – ensuring we provide the best service possible, as efficiently as possible, to all customers, whether they are external or internal to Yoto.

9. A natural at ruthless prioritisation, focusing on high-impact opportunities that drive outcomes, not just outputs.

10. Comfortable working in a hybrid environment using a variety of cloud-based software solutions.

11. A friendly, positive, personable approach with a hands-on mentality, willing to roll your sleeves up.

Practical skill/experience needed:

1. Extensive NetSuite and Shopify experience – essential to the role.

2. Experience working with an iPaaS integration platform, ideally Celigo.

3. Experience of working in a multi-platform system environment.

4. Excellent Excel or Google Sheets skills.

Nice to have:

1. Experience in businesses that manufacture or distribute physical products, particularly at scale.

2. Familiarity with third-party logistics (3PL) providers and supply chain operations.

Salary: £80,000 – £90,000 based on experience

What you can expect from Yoto:

1. Flexibility: Hybrid working with a choice based approach – we would love you to come into the office as much as possible, with a minimum of once a week. Take advantage of our ‘work from anywhere’ policy to work from a different location for up to 6 weeks every year. Summer Hours policy to use between the months of June and August.
2. Financial: Generous share option programme so you’ll be invested in Yoto’s success. Receive Income Protection, covering long term sickness for up to 2 years and company sick pay that increases with length of service. Life Assurance cover from day one of your service. Workplace Pension offering up to 3% employer contributions, following probation. Generous employee referral bonus scheme.
3. Health & Wellness: Private Medical Insurance via Aviva, or a Wellbeing Allowance to be used for memberships, subscriptions, treatment or therapy. Access to 24/7 Employee Assistance Programme (EAP) through WeCare and unlimited access to Dental advice and guidance via Toothfairy. Bike to work scheme to promote healthier lifestyles.
4. Time Off: 25 days of holiday per year, plus bank holidays. On top of this, you also receive your birthday off, plus 1 extra day of holiday for every year worked after you hit your 2 year anniversary, up to 5 extra days. After 4 years of service, you are also eligible for our sabbatical policy offering up to 3 months\’ of unpaid sabbatical.
5. Helping Families: Variety of family-friendly leave, including enhanced maternity, paternity, adoption, fertility, pregnancy loss and carers leave. Unlock savings with our workplace nursery scheme, designed to support parents of preschool-aged children.
6. People & Planet: Up to 2 volunteer days a year. A Book Allowance of up to £50 a year to contribute to your professional development.
7. Fun Perks: You receive your very own Yoto player and starter pack of cards! Regular company socials and celebrations, including our annual YotoFest!

Equity and Diversity

At Yoto, we love creating a world where childhood is rich with discovery and joy. We’re also passionate about building a workplace where everyone can thrive – both professionally and personally. We value flexibility and give our team the freedom to balance life and work in ways that suit them.

We\’re committed to fostering a safe, diverse, and inclusive environment where all individuals, regardless of their background, feel valued and supported. Our Diversity, Equity and Inclusion group holds bi-monthly forums to elevate diverse voices and perspectives, ensuring everyone at Yoto feels heard, respected, and appreciated.

We don’t just embrace differences – we celebrate them. We share audio content from a vibrant and diverse community of creators, and we are building a team that reflects that same diversity. We invite candidates from all walks of life to explore opportunities with us and join a company that champions flexibility, equity, and inclusion.

Please only apply or engage with Yoto jobs posted on our careers page. All correspondence from our Talent team will only come through Teamtailor, our application tracking system.

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